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Customer Service Technician

New Port Richey, Florida, United States
February 02, 2018

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Josebeth Agostini

**** ******** **

New Port Richey, FL 34654

(540) ***-****

January 13, 2018

To whom it may concern:

I am submitting my resume for review by your company, in hopes of being contacted for an interview. I am an ambitious student who has completed a Patient Care Technician Diploma Program.

As I am still in school, I am still fine tuning my skills and am able to receive assistance from my instructors with new tasks. While attending school, I have managed to maintain a high grade point average and have a great attendance record. I am professional, confident, dependable, and a team player. I enjoy helping others and making patients feel comfortable. I am a quick learner and am confident in my ability to succeed anywhere that I am employed. I have excellent listening and communication skills, as well as fluency in English and Spanish, I am able to focus and multitask. I am excited at the prospect of meeting you and showing you that I am a valuable asset and the right candidate for the job! Thank you for your time and consideration,

Josebeth Agostini

Josebeth Agostini


Patient care technician seeking a career with a company that will utilize my new skills and knowledge, as well as my talent for making patients feel comfortable through excellent listening skills.


● Collected samples of blood from the

patient for testing – Assisted the doctor

in obtaining blood samples for

conducting tests

● Performed other important duties of

answering the calls of patients and

sorting their queries regarding


● Assisted the doctors to maintain

accurate records of the patients and

blood samples.

● Ensured the specimens or the samples

of patients do not get replaced by

labeling them

● Maintained records for the laboratory

supplies and inventories

● Perform ECG’s according to proper

technique and standards

● Perform catheter insertion, wound care,

IV removal, and ostomy care

● Maintained health and sanitation

standards in the lab

● Received telephone calls of the

customers and sorted their queries

● Coordinated appointments of the

patients with the doctors

● Dispatched the reports of the clients as

per their names on time

● Skilled in finding veins that others

cannot see nor feel.

● Collecting proper amounts of blood in

the correct tube using proper

technique, while minimizing patient


● Time, patience, hard work, and


● Care for patients according to HiPAA

and OSHA standards.

● Perform all CNA skills as assigned by



Hunter College Some Nursing Prerequisites credits Year 2015 Pasco Medical Training Patient Care Technician Start 09/2017-Current Bilingual:

English & Spanish


Certified Phlebotomy Technician X4W6T9Q4 Expires 11/02/19 Certified EKG Technician N5K4W3L9 Expires 11/30/19 Josebeth Agostini

Certified Patient Care Technician

Certified Nursing Assistant

Blood Borne Pathogens

American Heart Association CPR

Work Experience:

Southern Pines (Clinicals) Patient Care Technician New Port Richey, FL 12/2017-01/2018


● Provide patient care

● Perform CNA skills

● Assist nurses and nurse assistants as needed

Consulate (Clinicals) Patient Care Technician New Port Richey, FL 11/2017-12/2018


● Provide patient care

● Perform CNA skills

● Assist nurses and nurse assistants as needed

Job Title City, State

First Financial Consultant Corp Personal Assistant Manhattan, NY March 2013- May 2015


● Assisting with proofreading and filling all documentation pertaining the business

● Organizing meetings with potential customers and staff

● Accounts Payable

● Promoting excellent customer service and financial solutions

● Creating monthly planners to meet goals deadlines for staff

● Answering telephone calls and provide information to customers/potential customers

● Scheduling appointments for customers

Josebeth Agostini

Job Title City, State

State Farm Insurance- Gregg Lee Agent Account Representative Roanoke, VA January 2016- June 2017


● Run daily office operations

● Customer Management

● Project & Financial Management

● Crisis Management

● Budget & Projections forecasting

● Community & Neighborhood Relations

● Sales/Marketing


If I am selected by your company, you will be adding a valuable member to your team. I am an extremely motivated, dedicated, and reliable individual who consistently helps motivate others to perform tasks in the most efficient way possible while following health office procedures. I have the ability to follow directions and protocols, as well as lead others. I am a problem-solver and technically skilled.


Kaley Price (Instructor) 727-***-**** Vickie Tyson (Clinical Instructor) 910-***-****

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