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Customer Service Sales

Location:
Ashburn, Virginia, United States
Posted:
February 02, 2018

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Resume:

Afia Huq

***** ******* ***** 703-***-****

Chantilly, VA ac4bgi@r.postjobfree.com

SKILLS:

-Microsoft Office Professional 2007

-Advance Word -Intermediate Excel -Beginning Access

-Intermediate Outlook -Intermediate Publisher -Intermediate Adobe Reader

-Excellent office etiquette -Super Phone Manners

-Typing+ w/accuracy

FVCBank

CSR

10-16-2016

Present

Agil Tech

Administrative Assistant

June 2016 Sept 2016

United Bank

04/2014 05/2016

Senior Sales Associates

Columbia Associates in Psychiatry

Office Clerk

Novem 2011 March 2014

BB&T BANK:

June, 1995 – September, 1998 Teller September, 1998- July, 2011 Teller Supervisor

Manage staff of 5 in high volume Oakton Branch (#1 Branch in sales & profit at BB&T overall)

Manage confidential information for high net worth customers

Make schedules / Coach one on one for operational and sales excellence

Manage incoming and outgoing office mail

Daily management of Outlook Calendar for meetings and training

Handle daily phone volume of 30+ calls with 90% satisfactory solutions offered immediately

Manage up to 150M deposit base branch and 750K daily operating cash

Conduct and approve quarterly and annual performance evaluations

PERSONAL TRAINING:

Conduct training of new security policies and procedures

Completed training through BB&T Bank:

Building a winning sales team.

Assist with new employee training including bank policies, services, financing options

and register operations

Teamwork skills- Managing Compensation

Employee Relations/Managing Change

QC training

Responsible for Customer Service and ensure customer satisfaction, supervise daily store operations including product inventory

EDUCATION:

Eden Girls College, Dhaka, Bangladesh (Graduated May 1986)

Bachelor of Arts in Home Economics and Social Science

KEY ACHIVEMENTS:

Rapidly advanced the entry level/service position and promoted to Teller Supervisor

Served as key leader in effectively managing sales teams, delivering consistent high revenue

PROFILES:

Improving customer service polling numbers based on client feedback through the

development of new policies and procedures.

Over 10 years of excellent QC Audit marks for branch office.

AWARDS: BB&T Bank 2007 best employee of the year Award

Legal Status

U.S Citizen



Contact this candidate