Sharon M. Aldous

*** **** ****** *******, **. ***60

Cell Phone 978-***-**** * ac4bf0@r.postjobfree.com

CRM & CRS Background

Call Center, Dispatching, Marketing, Front Desk, General Office Duties, Trade Shows, and Inbound and Outbound Sales.

2012 -2017

Managed Daily Calls & Appointments for Arborist Department - Dispatched, outbound calling, created appointments, booked appointments facilitated customer satisfaction by trouble shooting calls.

General office work – imputing data into software programs, answering phones, front desk

Daily programs used - Sales Force, Quick Books, Outlook, Nextraq, and Google Calendar.

References available upon request.

Seasonal position

2011-2017

Tele-Marketing Fuel Oil Contracts

Worked at home using on line software, google calendar, outlook, head phones and automatic dialer for cold calls.

responsible time management, as well as

Excellent people skills gave me the openings needed to sell a seasonal product. High Producer

Full Time / changed to part-time 2015-2017

2010

B2B – A top performing sales representative; averaged 300 to 350 calls a day. (Project only – completed)

1993- 2014

Real Estate Agent

Marketing, and Advertising

Sales

Software skills have included many real estate programs (CRS-CRM), MLS, Top Producer, Visual Tours, Dot Loop, Microsoft Office and much more!

April 2006 –December (Company closed)

Call Center - Inbound calls

Combined with Real Estate

Education

Whitman- Hanson Regional / Innovative Computer Concepts Microsoft Office courses (now closed) /

999 Broadway Saugus Ma. / Eleanor Roberts Institute of Electrology Temple Place Boston Ma. / COMP USA Training courses / Coldwell Bank University /North Shore Community College (courses as needed throughout my career) - Numerous sales and marketing seminars were taken throughout the years. -

FURTHER DETAILS ON RESUME

Summation

Appointment Setting -Dispatching – CRS & CRM

Call Center and Business to Business

All business enjoyments have been in multi-tasking, high volume operations, providing excellent customer service, excelling in sales quotas, and extending concierge service over and above ones’ expectations

Over 20 years in customer and client services.

Over 14-year background in Real Estate Sales, Marketing, Advertising and Tradeshow

In the past years of real estate, the position required many steps. As Brian Brifini, a self-proclaimed motivational speaker has said, “A Realtor accomplishes 127 tasks prior to a close!” There are daily up-dates to clients, marketing, advertising, web sites up-dating, daily email transfers, open houses, showings, feed-back of showings to sellers, qualifying clients, first meetings, presentations, preparing data, home styling, delivering and directing offers, more paperwork with purchase and sales, inter-actions with attorneys and mortgage companies, co-coordinating closings with attorneys, buyers, sellers and other realtors. One of the most favorable aspects is exceeding their expectations as well as my enjoyment in extending to them many concierge services. It was said, “I was the best they have ever heard on the phone.” “If anyone can get it done Sharon can!”

Having fun when you work! Business to Business sales - It was only contract work, but I loved it! I was not only one of their top, performing sales representatives. I also averaged 300 to 350 calls a day! I arrived early, giving great strength in organizing the day in best positive and upbeat manner. “It was said I was the glue that kept the department running!”

Call Center

My experience in a Call Center presented more multi-tasking and instant changing to each caller’s personality as while up-selling on each call! As per usual constant contact management programs were used daily.

Trade Shows and Exhibitions

Exhibitions and Trade Shows were down throughout real estate career as well as privately driven to sponsoring non-profit groups. The Trade Shows was a delight from start up to tear down. Position required me to set up hotels and halls, bring product in, selling, and inventory control to end of show tear down.

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