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Service Management

Durban, KZN, South Africa
February 02, 2018

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Address: **** ******* ***** *********** ****** 4027

Cell: 082*******/060*******


Date of birth : 15 March 1991

Identity number : 910**********

Race : African

Gender : Female

Home Language : IsiZulu

Additional Language : English

Driver’s license : C1


•Good interpersonal and conflict resolving skills

•Good communication skills in verbal, writing and reading communication

•Excellent leadership skills and team playing capabilities

•Strong planning, administrative and organizing skills

• Pay attention to detail and service excellence despite difficulties

•Analytical skills, can work well with others and independently

•Adaptive and willing to work long hours to reach delivery millstones

•Good presentation, leadership and interpersonal skills

Career objectives

•To develop my knowledge and skills further in planning, execution and Promoting adherence to the policies of good governance and demonstrating intolerance to fraud, corruption, nepotism and maladministration

•Maintaining high levels of transparency and following appropriate legislation, policies governing the public sector.

• Rendering services in a fair, just and equitable manner

Proven knowledge of the following skills

•Leadership skill and communication skills

•Report writing

•Computer skills

•Microsoft word

•Microsoft excel

•Microsoft PowerPoint

•Microsoft outlook

•Management Principles

Academic History

National Senior Certificate Grade 12 Subjects: Achievement/levels

English Home language 4 IsiZulu First Additional language 7 Life Orientation 5 Computer Application Technology 3

Hospitality Studies 3 Life Sciences 3


Policy Studies.

Public Human Resources.

Fundamental Research.

Public Service delivery,

Public Finance management.

Public Office Management

Public Human Resource Management

Public Decision Making

Project Management

Intergovemental Relations

Procurement & Logistics Management

Management of Information

Public Information services

Work experience:

Company Name : Department of Arts & Culture (Eastern Region)

Position Held : Administration

Period of Employment : 1 August 2014 to 30 November 2014

Key Duties : Administrative and Clerical functions

Render reception and secretarial duties

Processing and capturing of artist data

Data capturing and storing

Receptionist for Senior Manager at office

Knowledge of PFMA & Public Service Legislation Resolutions

Knowledge of Batho Pele Principles

Internship @EThekwini Municipality From 2nd November 2015 up to today.

Position Held : Data Capture

Period of Employment : 2 November 2015 to 30 October 2017

Key Duties :

As the main duty, accurate capture and entry of all relevant data from each facility

into the database provided

Ensure a high standard of data quality through accurate and timely data validation

and quality assurance

Apply a data-quality audit toolkit, ensuring accurate TIER.Net data entry Ensure that all ethical requirements are fulfilled Export and e-mail data on a daily basis Conduct daily back-ups of data Print facility reports

Interact with colleagues and project management to ensure fulfilment of project


Interact with Department of Health and HST staff to capture relevant subject-related


Photocopy and scan relevant study data

Perform filing and administrative duties as required

Provide on-site mentoring to facility staff where gaps are identified.


Area Managers @ South District (EThekwini Municipality Health Unit)

Reference : Ms. Nontuthuko Dlamini – Nursing Service Manager

Tel: (031-***-**** E-mail:

Reference : Mrs. Hope Ngobese – Area Manager: Prince Cyril Zulu Communicable Disease center

Tel: (031-****-**** E-mail:

Reference : Mrs. Nasreen Salig – Administration Clerk: Department of Arts & Culture (Eastern Region)

Tel: (031-****-***

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