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Representative Accounts

Atlanta, Georgia, United States
February 02, 2018

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Email: Phone:770-***-****



About Me

Self-motivated with a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with bookkeeping and clerical knowledge. Knowledgeable and effective communicator. Able to learn and adapt to the business operations and raise skill sets of team member through expertise.

~ Education available upon request


- Proficient in Microsoft Word, Excel, Access

- Experienced with applications Winbroker, Image Right, Paradata and Gynesis

- Able to learn other areas of the department and help out if needed

- Ability to balance and complete priorities in tight deadlines

- Ability to work independently and solve problems

- Able to find and resolve billing errors and discrepancies

- Able to effectively communicate on all levels of the organization

- Items research for accounts to clear off of the books

- Items maintenance – Development of list items over 60 days old for review with supervisor

- Documentation – Note keeping and documentation for accounts and department

- Professional telephone communications


12/2016 to 10/2017 Collections Representative

BB&T - Suwanee, GA

Duties included payment collection and negotiations with clients. Placing and receiving calls based on priority. Determining delinquencies and mitigating losses. Documenting collection efforts on accounts with branch leaders. Reviewed files from loan services. Ordering credit bureau reports. Ensuring delinquent accounts had been worked correctly.

09/2012 to 02/2016 At home care provider

Self - Suwanee, GA

Provided giving care to a family member that suffered a stroke. As a result of the stroke she could not speak and had limited ability to walk without the aid of a cane and being held up for balance. Email: Phone:770-***-****


Duties included:

Bathing, dressing, preparing meals, administering medications and ordering Refills. Scheduled and provided transportation to and from doctor appointments. Scheduled in home various therapists

Any other issues that may have come up throughout the day I would take care of.

10/2002 to 01/2012 Premium Accounting Representative Swett & Crawford - Suwanee, GA

Handled both sides of Payables and Receivables

Communicated daily with S&C Brokers, Agents and Insurance Market Carriers. Sent out a Notice of Intent to Cancel at 30 days and followed up with a phone call to the agent and also notified S&C branch of the past due accounts

Follow up with the branch to insure requesting of cancellation if payment was not received

Sent out Agent statements monthly

Sent out commissions checks due to the agents or returns due the finance companies

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