David H. Korot
Mechanicsburg, PA. 17055
ac4bba@r.postjobfree.com
Objective: To obtain a position in a PC Technician/Network Support field that will provide further exposure and training in a network administration and networking design environment.
Career-Related Experiences:
Performed various software and hardware troubleshooting activities, including network connectivity issues, printer issues, software configuration problems, and various hardware and software upgrades and installations
Installed and configured various Microsoft Windows Operating Systems on client machines in a networked environment.
Installed and replaced hardware on end-user machines, including motherboards, Ethernet cards, memory upgrades, hard-drive upgrades, and video and sound cards.
Installed new CAT5 lines of cable for network connectivity, including fabrication of new jacks and RJ45 patch cords.
Installed and configured high-speed internet connections for private and business customers
Assisted with company-wide installations of preconfigured Cisco routers and switches and assisted with network connectivity issues across LAN and WAN deployments
Assisted with company-wide deployments of new computer systems and printers including towers, laptops, laser, inkjet and ribbon printers to replace older and defective models
Answered and resolved incoming escalated phone calls from Level 1 helpdesk operators.
Handled the processing and coordinating of all requests submitted for clients provided by Information Management.
Performed routine follow-up on escalated issues to assure resolution and customer satisfaction
Provided training and orientation assistance to clients on use of new computer equipment and software packages
Performed asset management duties including proper tagging, placement and disposal of newly deployed or disposed of assets
Created and maintained multiple system images for rapid PC deployment
Work Experiences:
New Enterprise Stone & Lime CO. INC, Lemoyne, PA
Helpdesk Analyst Level 2
June 15, 2015 – December 22, 2017
Pennsylvania Housing Finance Agency, Harrisburg, PA
Technical Support Analyst
May 2, 2005 – May 4, 2015
BancTec, Harrisburg, PA
Field Service Engineer
July 11, 2000 – April 30, 2005
David H. Korot
216 Westview Drive
Mechanicsburg, PA. 17055
ac4bba@r.postjobfree.com
Education:
Harrisburg Area Community College
Lancaster Campus
Major: Computer Information Systems
Attended 8/93 – 8/96, 8/07-8/08
Software Skills:
Microsoft Business Operating Systems from Windows NT – Windows 10
Microsoft Active Directory
Microsoft SCCM
Microsoft Office Suite – Multiple versions
Microsoft Outlook and Microsoft Exchange Server
Internet Technologies including Internet Explorer, Firefox, Chrome and Safari
Basic knowledge of LAN/WAN design, infrastructure and troubleshooting
Various PC imaging software packages (including Acronis, Microsoft SCCM and WDS)
Various helpdesk ticket creation packages (including Remedy, Primus, Vector, and Dell KACE)
Hardware Skills:
Preconfigured Cisco Routers and Switches in LAN and WAN environments
Building RJ45 network patch cables and RJ45 jacks
Running CAT5 cable for device connectivity and network expansion
Dell Dimension Desktop Series
Dell Optiplex Desktop Series
Dell Precision Desktop Series
Hewlett Packard Desktop Series
Dell Inspiron Laptop Series
Dell Latitude Laptop Series
HP ProBook, EliteBook and Pavilion Laptop Series
Lexmark Laser Printers
HP LaserJet Printers
Dell Laser Printers
Wireless Routers
Special Skills/Training:
Dell Certified Systems Engineer
Dell Certified Printer Technician
Lexmark Certified Printer Technician
Successfully completed Advanced Customer Service Skills Certification Program. (Included Advanced Business Writing Skills, Stress Management, Advanced Communication Skills, and Negotiation Skills).