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Customer Service Engineer

Mechanicsburg, Pennsylvania, United States
February 02, 2018

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David H. Korot

*** ******** *****

Mechanicsburg, PA. 17055

(717) ***-****

Objective: To obtain a position in a PC Technician/Network Support field that will provide further exposure and training in a network administration and networking design environment.

Career-Related Experiences:

Performed various software and hardware troubleshooting activities, including network connectivity issues, printer issues, software configuration problems, and various hardware and software upgrades and installations

Installed and configured various Microsoft Windows Operating Systems on client machines in a networked environment.

Installed and replaced hardware on end-user machines, including motherboards, Ethernet cards, memory upgrades, hard-drive upgrades, and video and sound cards.

Installed new CAT5 lines of cable for network connectivity, including fabrication of new jacks and RJ45 patch cords.

Installed and configured high-speed internet connections for private and business customers

Assisted with company-wide installations of preconfigured Cisco routers and switches and assisted with network connectivity issues across LAN and WAN deployments

Assisted with company-wide deployments of new computer systems and printers including towers, laptops, laser, inkjet and ribbon printers to replace older and defective models

Answered and resolved incoming escalated phone calls from Level 1 helpdesk operators.

Handled the processing and coordinating of all requests submitted for clients provided by Information Management.

Performed routine follow-up on escalated issues to assure resolution and customer satisfaction

Provided training and orientation assistance to clients on use of new computer equipment and software packages

Performed asset management duties including proper tagging, placement and disposal of newly deployed or disposed of assets

Created and maintained multiple system images for rapid PC deployment

Work Experiences:

New Enterprise Stone & Lime CO. INC, Lemoyne, PA

Helpdesk Analyst Level 2

June 15, 2015 – December 22, 2017

Pennsylvania Housing Finance Agency, Harrisburg, PA

Technical Support Analyst

May 2, 2005 – May 4, 2015

BancTec, Harrisburg, PA

Field Service Engineer

July 11, 2000 – April 30, 2005

David H. Korot

216 Westview Drive

Mechanicsburg, PA. 17055

(717) ***-****


Harrisburg Area Community College

Lancaster Campus

Major: Computer Information Systems

Attended 8/93 – 8/96, 8/07-8/08

Software Skills:

Microsoft Business Operating Systems from Windows NT – Windows 10

Microsoft Active Directory

Microsoft SCCM

Microsoft Office Suite – Multiple versions

Microsoft Outlook and Microsoft Exchange Server

Internet Technologies including Internet Explorer, Firefox, Chrome and Safari

Basic knowledge of LAN/WAN design, infrastructure and troubleshooting

Various PC imaging software packages (including Acronis, Microsoft SCCM and WDS)

Various helpdesk ticket creation packages (including Remedy, Primus, Vector, and Dell KACE)

Hardware Skills:

Preconfigured Cisco Routers and Switches in LAN and WAN environments

Building RJ45 network patch cables and RJ45 jacks

Running CAT5 cable for device connectivity and network expansion

Dell Dimension Desktop Series

Dell Optiplex Desktop Series

Dell Precision Desktop Series

Hewlett Packard Desktop Series

Dell Inspiron Laptop Series

Dell Latitude Laptop Series

HP ProBook, EliteBook and Pavilion Laptop Series

Lexmark Laser Printers

HP LaserJet Printers

Dell Laser Printers

Wireless Routers

Special Skills/Training:

Dell Certified Systems Engineer

Dell Certified Printer Technician

Lexmark Certified Printer Technician

Successfully completed Advanced Customer Service Skills Certification Program. (Included Advanced Business Writing Skills, Stress Management, Advanced Communication Skills, and Negotiation Skills).

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