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Customer Service Data

February 02, 2018

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** ** * *. ***-asa, Quezon City (C) 090********


Looking for a suitable position in a company where there is enough scope to contribute in the development.


Safety-conscious approach.

Good spatial awareness/judgment.

Mental arithmetic skills.

Attention to detail and dexterity.

An interest in meat and meat preparation, and food in general.

Good practical butchery skills and hand-eye coordination.

Excellent personal hygiene and cleanliness

* Customer service skills

* The ability to work well as part of a team

Work history

DCC Personnel/Data Encoder Jun 2009 - Jul 2013/ July 2015 to Present

Cybersoft Content Services Inc.

7th Floor Pacific Corporate Center 131 West Ave. QC

Job Description

*Backup raw and finished data

*Upload and download files from client’s server

*Email client

*Make batches for our data encoders

*Fixing errors on interface used by data encoders. Usually network connection and dll registry

*Convert files like .tiff to .pdf, xml and html to .tiff, etc.

*Make logs or spreadsheets to prevent backlogs and rework of data.

*Monitor level of priority of our data according to date received

*Operator of software used to ocr (optical character reader) images.

*Encode data encoders productivity

* Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.

Eduardo Nicholas R. Manuel (Page 2 of 3)

Scheduler/Tracker June 2013 to July 2015

Cybersoft Content Services Inc.

7th Floor Pacific Corporate Center 131 West Ave. QC

Job Description

*Converse with the client/specialists through email

*Update spreadsheet regarding with the status of claim

*Organize schedules of clients/specialists work by updating their spreadsheet on SharePoint

Claim Uploader June 2013 to July 2015

Cybersoft Content Services Inc.

7th Floor Pacific Corporate Center 131 West Ave. QC

Job Description

*Converse with the client/specialists through email

*Set-up claim in clients web-based platform

*Make sure all documentations were attached

Waiter, Barista

Dec 2005 - Jun 2007 (1.5 yrs)

Yrreverre Cafe And Bar

Food & Beverage / Catering / Restaurant Dining, Bar

Mindanao Ave., Novaliches Quezon City

* Welcomes customers by determining their coffee interests and needs.

* Educates customers by presenting and explaining the coffee drink menu; answering questions.

* Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.

* Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, caffe latte, and cappuccino.

* Generates revenues by attracting new customers; defining new and expanded services and products.

* Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.

* Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

* Maintains safe and healthy work environment by following organization standards and sanitation regulations.

* Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.

* Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.

* Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Eduardo Nicholas R. Manuel (Page 3 of 3)


Diploma in Information Technology 2007 to 2009

STI College Quezon Avenue

Trainings and Seminars

AWARENESS SEMINAR ON SLAUGHTERING TECHNIQUES FOR PIGS/CATTLE @ APDC-BAI (Animal Products Development Center – Bureau of Animal Industry) – February 24-26, 2015

* Knowledge on appropriate animal slaughtering techniques including hygiene and sanitation, safe work

practices, humane handling of food animals and waste management.

PIG SLAUGHTERING AND PORK CUTTING @ APDC-BAI (Animal Products Development Center – Bureau of Animal Industry) – March 24-27, 2015

* Knowledge and skills on humane and hygienic slaughtering of pigs and appropriate pork cutting.

*Proper knife sharpening and proper use of tools and equipments.

On the job training - SLAUGHTERING OPERATIONS NCII/ Meat Cutting @ APDC-BAI (Animal Products Development Center – Bureau of Animal Industry) - September 10, 2015 – July 18, 2016

•Performed slaughtering and butchering tasks, using cutting tools, such as cleaver, knife, and saw.

•Stunned animals prior to slaughtering.

•Shackled hind legs of animals, such as cattle and hogs, to raise them for slaughtering or skinning.

•Severed jugular vein to drain blood and facilitate slaughtering.

•Trimmed head meat and otherwise severs and removed parts of animal heads or skulls.

•Sawed, split, and scribed slaughtered animals to reduce carcass.

•Slit open, eviscerated, and trimmed carcasses of slaughtered animals.

•Cut, trimmed, skinned, sorted, and washed viscera of slaughtered animals to separate edible portions from offal.

•Washed carcasses.

*Cut, bone and trim meat

• Cut, trim, bone, tie, and grind meats, such as beef, pork and poultry to prepare meat in cooking form.

• Boned and grind meats

• Prepare special cuts of specific meat orders

• Wrapped, weighed, labeled and priced pieces of meat

• Maintained clean and organized work station and back room

I hereby swear that all information above are true and correct to my best knowledge.

Eduardo Nicholas R. Manuel


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