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Customer Service Engineer

Location:
Lancaster, Texas, United States
Posted:
February 04, 2018

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Resume:

Alex R. James, III

*** ******** *****

Lancaster, Texas 75134

ac4b9z@r.postjobfree.com

202-***-**** - Cell

SUMMARY

My career has spanned serving in both the public and private sectors. I have extensive experience with delivering excellent customer service while installing, troubleshooting and benchmarking networks. I am seeking a position which will enable me to utilize my diverse background in the field of information technology.

Operating Systems: Windows 95/98/Me/2000-03/Vista/ Windows 7, 8 & 8.1, 10/ Windows 2000/2003 Server, NT 4.0, Workstation & Server, XP, Microsoft Terminal Server, Novell Netware 3.11 / 3.12, DOS, and MAC/Apple PC’s.

Networking: LAN: Ethernet, Token Ring, VoIP, Remote Access, VPN, Frame Relay; HP Open View, WIFI, WAN: terminal servers, modems, CSU/DSU, T1, and ISDN, CISCO routers, switches.

Hardware: CAT5 & 6 wiring standard and certification. Sniffer (Network General), LAN analyzer, NetView, OTDR/TDR. Fiber Optic installation, termination, and certification. IBM Mainframe Connectivity (5520) & (327X).

Software: Microsoft BackOffice Suite, MS Exchange Server, Lotus Notes, Corel Perfect Office, Microsoft Office 2003, 07, 10, & Outlook 13, Adobe PhotoShop 4/5, PCAnywhere, TeamViewer, Blackberry, DHCP, DNS, WINS, TCP/IP, SNA, Videoconferencing and Various Emulation Applications.

PROFESSIONAL EXPERIENCE

Independent Contractor Columbia, SC July 2017 - Current

Customer Service Field Engineer

Served as a contracted employee on multiple projects.

• Served as customer service consultant and field service technician.

• Installation of desktop computers, printers, routers (WiFi) and switches.

• Deployments (rollouts) re-imaging. Desktops and printers repair.

• Cable (Cat5-6 & fiber) installer consisting of pulling, terminating, and certifying.

LanceSoft, Inc. Columbia, SC November 2016 – July 2017

IT Technician III

Network and Telecommunication

Serving as a contracted employee

Install and maintain voice and data cabling associated equipment throughout the agency..

Perform physical layer network planning, design, and documentation

Read blueprint wiring diagrams to determine materials and equipment needed.

Coordinate moves and changes of data, network and telecommunication equipment.

Troubleshoot network equipment and connectivity.

Perform routine and emergency repair of data and voice communication cabling.

PC, printer, and fax installs.

Alex R. James, III 202-***-**** Page 2

Independent Contractor Columbia, SC January 2016 – November 2016

Customer Service Field Engineer

Served as a contracted employee on multiple projects.

Served as customer service consultant and field service technician.

Installation of desktop computers, printers, routers (WiFi) and switches.

Deployments (rollouts) re-imaging. Desktops and printers repair.

Cable (Cat5-6 & fiber) installer consisting of pulling, terminating, and certifying.

Independent Contractor Domestic & International June 2015 – December 2015

Inside Cable Plant Technician (NL-14-047)

Served as a contractor for nLogic Inc.

Provided custom installations of the TAS eTCU systems in the United States

and International locations for the Defense Commissary Agency (DeCA).

Meets with Commissary Managers, briefs them on the daily agenda and coordination with

Network Operations Center (NOC) representatives.

Route secures and terminate CAT5 and Fiber Cables to IAW IEEE and ANSI standards.

Integrate the TAS eTCU systems into the local area network (LAN), configure devices, establishes

and verify connectivity.

Setup and trains Train supervisory staff on the functions of the TAS eTCU Systems.

Documents each installation by taking pictures and providing a copy of the documentation to DECA

Contracts Manager as part of compliance CDRL delivery.

Independent Contractor Columbia, SC May 2014 – June 2015

Customer Service Field Engineer

5000 PC Rollout for (SCDSS) South Carolina Department of Social Services.

Customer Service Field Support (Network: Printers, DSL Modems/Routers & Switches Installs).

Break Fix (Network Connectivity, Network Printers, PC’s, MAC/Apple PC’s, CAT 5/5a, 6/6a & 7a).

Computer Sciences Corporation, Columbia, SC (Fort Jackson) April 2011 – May 2014

System Analyst Professional

Designs and implements new methods, procedures, and systems (both automated and manual) to improve the processing and flow of information within the company.

Develops and provides documentation of the system specifications, including system scripts, system installation procedures, system backup and recovery techniques and system test methods.

Conduct and provides cost/benefit analyses for new proposed program modifications, methods, and procedures.

Analyzes, installs and configures applications; troubleshoots network problems, and monitors and evaluates system performance.

Establishes operational database, software configuration controls and system interfaces for computer system(s) assigned.

Maintain file servers and network access; document and analyzes system anomalies to ensure optimal equipment performance.

Prepares systems for operational use and support operational tests.

Alex R. James, III, 202-***-**** Page 3

OnForce February 2008 – April 2011

Columbia, SC

Customer Service / Field Engineer

Performed hardware and Software installation and support encompassing microcomputer workstations

LAN/WAN file servers, and peripherals, Migrations (i.e. BB’s, Smart Phones, Printers, and Scanners).

General Dynamics, Washington, DC. June 2005 – February 2008

Installation Engineer

United States Senate

Sergeant at Arms Installation Team

Conducted hardware installation and support encompassing microcomputer workstations, LAN file servers, Windows 2000/XP Client, Windows 2000 or 2003 Server, LAN/WAN, frame relay, Compaq, and peripherals (i.e. printers, scanners, Blackberry, PDAs, Tandberg Video Conferencing, and digital cameras).

Performed technical tasks in assigned areas, update relevant information systems; follow processes leading to successful completion of assignments; participate in special projects as requested.

Performed specific duties state in the task description. Configuration of hardware integration, installation and configuration, user profiles, email accounts on workstations, printer setup/IP printing, and other duties as assigned.

Hewlett Packard, Washington, DC. May 2004 – June 2005

Hardware System Support Engineer

United States Senate

Sergeant at Arms Installation Team

Conducted hardware installation and support encompassing microcomputer workstations, LAN file servers, and peripherals (i.e. printers, scanners, PDAs and digital cameras).

Performed technical tasks in assigned areas, update relevant information systems; follow processes leading to successful completion of assignments; participate in special projects as requested.

Performed specific duties state in the task description; and other duties as assigned.

Siemens Corporation, Seattle, Washington April 2002 – May 2004

Desktop Specialist

Serve as a contractor on an as-needed basis.

Migration of existing desktops from NT to XP/2000.

Reconfigured IP, DNS, WINS, DHCP, and Gateway configurations.

Installed Windows 2000, Ghost Images from Windows 95/98 clients to 2000.

Alex R. James, III, 202-***-**** Page 4

Compaq Computer/Hewlett Packard, Columbia, SC October 2000 – April 2002

Customer Service Field Engineer

Served as Customer Service Field Engineer for “Bank of America’s 2000 Migration” contract.

Upgraded banking systems from Windows 95/98 to Windows 2000.

Reconfigured IP, DNS, WINS, DHCP, and Gateway configurations.

Repaired, installed, and troubleshoot network infrastructure.

Verified applications integrity.

Ran scripts for migrations.

The Computer Merchant, LTD., Columbia, SC May 1999 – October 2000

Field Engineer

Served as consultant and migration technician for the United States Postal Service throughout South Carolina.

Installed Windows 2000, Ghost Images from Windows 95/98 clients to 2000.

Reconfigured IP, DNS, WINS, DHCP, and Gateway configurations.

Verified applications integrity.

Ran scripts for migrations.

Midlands Technical College, Columbia, SC December 1996 –May 1999

Network Administrator

Provided network support for the Financial Aid Office.

Trained Financial Aid staff on Microsoft BackOffice Suite, network operation functions, and interfacing with the campus Mainframe.

Managed department’s annual computer budget including configuration, purchasing, verification of receipt, and installation of equipment.

Wired, terminated, and installed network equipment for the department.

EDUCATION

Business & Political Science, Minor in Computer Science CERTIFICATION

University of South Carolina, Columbia, SC Comptia A+ Certification

Tandberg Certified Technical Associate

(TCTA)

Microsoft Certified Professional (MCP)

CLEARANCES MILITARY

United States Senate Clearance: Confidential E-4, Corporal, United States Army

DOD: Secret Clearance

VOLUNTEER WORK

City of Columbia’s KOBAN

Instructed aftercare students on general computer operation, escalating to network connectivity and configuration. Also provided desktop configuration, installation, and repair.



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