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Manager Customer Service

Morehead, Kentucky, 40351, United States
February 04, 2018

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Mark E. Bandy

*** ******** ****, ********, ** ***51

Mobile: 205-***-**** E-mail:

Summary: Experienced in Tier I and Tier II automotive parts manufacturing from quote to cash looking for opportunity in a stable company with growth potential

Oct 2014 - Engineering & Production Control Manager

Present SRG Global, Inc. Morehead, Kentucky (Wholly owned subsidiary of Koch Industries, Inc.)

Multi-role, staff level leader in 600 person, 3 shift automotive parts manufacturing plant with annual sales of $170M producing chrome plated and painted plastic injection molded exterior decorative trim parts for Tier I and II automobile companies primarily for light vehicle automotive and commercial vehicles. Value stream includes 30 plastic injection molders from 500 ton to 3500 ton, chrome electroplating line & resist booth, 2 each 1K/2K clear coat electrostatic high gloss paint lines, mask & top coat system, and multiple final assembly cells with 2-6 team members each.

Production control responsibility for assembly cells manufacturing front-end grille assemblies, wheel flare assemblies, motorcycle fairings, roof rails, body panels, and front & rear end garnish assemblies. Created plant injection molding and painting capacity planning model utilizing Epicor ERP Cognos reports on weekly basis.

Direct supervision of program Launch Engineers and front line Supervisors in Assembly, Shipping & Receiving, Customer Service, Stockroom, Warehouse, and Storage Yard areas with a total headcount of 160. Good people & development skills. Implemented Engineering intern program with Morehead State University.

Responsible for flawless execution of new programs for Tier I’s including Ford, Honda, Nissan, Toyota, GM, Fiat Chrysler, and Harley-Davidson. Tier II’s include Piston Automotive, Magna, Ventra, Dakkota, Flex-N-Gate, and JAC Products. Main programs include Ford F150, Explorer & Edge programs, Nissan Titan, Rogue & Leaf, Jeep Wrangler, Dodge Ram, Honda Odyssey & Pilot, GM Silverado, and GMC Sierra programs.

Developed & implemented non-repetitive Kanban system for 300+ end item part numbers used in conjunction with existing repetitive Kanban system. Introduced Heijunka to assembly cells leveling daily production to match customer takt requirements. Designed kanban simulation excel program used to calculate total number of kanban cards. Redesigned more robust Kanban card that was more informative and easier to make.

Transformed material conveyance plant culture by introducing tuggers while reducing fork lifts in production areas. Established standardized routes for pick-up and delivery of RM, WIP & FG. Improved 5S of factory floor by improving lighting and painting aisle lines on floor.

Completed MMOG (Materials Management Operations Guideline) self-assessment and gap analysis with corrective action plan and received Ford endorsement for Q1 Flag after passing extensive Ford audit.

Feb 2013 - Engineering & Maintenance Manager

Oct 2014 ZF Chassis Systems, LLC Tuscaloosa, Alabama

Responsibility for 24 person headcount in Process Engineering, Controls Engineering, Plant & Facility Maintenance, and Spare Parts in 380 person Just-In-Sequence plant running 3 shifts with annual sales of $600M manufacturing front & rear axle assemblies for Mercedes M-Class & C-Class platforms in Vance, AL.

Managed daily tasks of 9 salaried heads and 15 skilled trades to support cost reduction and lean manufacturing activity on shop floor across all shifts. Rebalanced front axle line during shutdown resulting in higher output with same headcount. Overall result improved output from 766 axle sets/day to 780 axle sets/day on a 3x8x5 basis.

Leader of Kaizen initiative continuously improving production lines and operator standard work. Review weekly TPM implementation activity and an Engineering master list of projects with plant management and Engineering staff. Installed, programmed, & implemented inspection and detection poka-yoke devices using proximity switches, photoelectric sensors, fiber optics, and vision systems. Plant PPM < 10.

Planned, prepared, and received approval from senior management for capital improvement power protection project for installing nine Eaton UPS units to provide battery backup power in the event of plant power loss to critical processes such as Fanuc painting and material handling robots, HMI’s, and communications hardware. Provided 40 minutes of sustainable power long enough to safely shut down without loss of critical customer build code data and operating parameters.

Enhanced 3 shift daily production end of shift report log by adding automatic calculation of daily, WTD, MTD, and YTD of OEE, Planned & Unplanned Downtime, JPH, and customer caused downtime due to no build codes available. No additional data entry was required. Recognized by corporate as “best practice”.

Mar 2010 - New Program Manager

Feb 2013 NTN Driveshaft, Inc. Columbus, Indiana

Managed launch of new automotive parts programs in 1300 person, 3 plant campus with annual sales of $500M manufacturing constant velocity joints for automobiles. Tier I supplier to Toyota, Honda, Nissan, Hyundai, Ford, GM & Chrysler. Supervised five salaried direct reports.

Member of corporate planning team reporting to VP of Finance. Estimated product and tooling cost for new programs. Reported monthly progress of cost improvement initiatives to senior Japanese executives summarizing relevant cost reduction activities for optimization of direct and indirect materials and labor.

Program management responsibility from new business award to mass production launch. Leader of APQP. Also responsible for design change control management on existing programs. Direct customer interface experience.

Analyze time efficiency data for capacity planning of forging, turning, heat treating, grinding, finishing, painting, and assembly work centers primarily for Ford. Completed and submitted Ford CAR capacity verification studies to Supplier Quality Engineers. Also, well versed in Toyota and Honda capacity loading requirements.

Administrator of JD Edwards ERP system responsible for creating and maintaining integrity of item masters, bills of material, routings, and standard costs. Created detailed system reports using world writer report generator to extract large amounts of data to Excel for detailed analysis of performance measurement to annual operating plan. Reported results monthly to senior staff. Past experience in QAD Mfg/Pro ERP software.

Nov 1999 - Engineering Manager

Jul 2009 Columbus Components Group/ArvinMeritor/Arvin Industries Columbus, Indiana

Supervised 12 Engineers in a $100M, 400 person automotive parts manufacturing facility manufacturing stampings and welded assemblies. Responsible for facility maintenance, toolroom and production maintenance personnel in 500,000 sq. ft. facility with 75 presses ranging in size from 60 ton to 1100 ton utilizing progressive and transfer dies.

Customer go-to person for sales & commercial issues as annual sales grew from $60M to $100M. Interfaced directly with customer buyers. Estimated, justified, and negotiated selling prices, tooling costs, and lead-times for new programs. Invoiced customers for tooling and collected past due accounts receivable. Led design review meetings and presented technical design information to customer product design engineers and program managers. Main customers were Faurecia, Tenneco, Eberspaecher, Volvo, and Cummins Emissions.

Managed $2M annual capital budget. Authorized tooling and capital spending for cost reduction initiatives such as press upgrades, robotic MIG and resistance welding projects, and productivity improvements.

Leader of Advanced Product Quality Planning team. Held regular meetings with customers and business unit staff.

Industrialized Japanese catalytic converter spinning technology with Sango in Japan for Toyota Camry and Corolla platforms. Interfaced with Japanese Engineers on daily basis.

Released engineering drawings to business units according to TS-16949 requirements. Designed and wrote custom Oce’ print archive program for storing, viewing, printing, & downloading electronic drawings and specifications.

March 1996 - Senior Advanced Manufacturing Engineer

Nov 1999 Arvin Industries Columbus, Indiana

Black belt responsible for design and start-up of lean manufacturing cells for North American operations.

Designed cellular layout, set-up equipment, and trained operators in standard work. Types of processes included tube bending, end finishing, plasma welding, MIG welding, progressive & transfer die stamping, and final assembly.

Integrated 6 robot MIG welding cell for Ford Taurus 3-piece stamping and welded flange sub-assy adding $4 million in annual sales. 1st cell in 17th Street Plant to be recognized at leading level of 20 keys assessment.

Launched assembly cell for Mercury Cougar stamped muffler. 1st Arvin manufactured mass production stamped muffler in North America. Also, launched Mercedes M-Class & Chrysler Minivan stamped mufflers.

Led transfer of Toyota muffler components manufacturing from Dexter, Missouri Plant to Columbus, Indiana Plant.

Patented I.D. Collet for mandrel bending of stainless steel exhaust tubing. Invention is still in use today at Faurecia plants. Patent number is 6,009,737.

March 1992 - Process Engineer & Business Unit Manager

March 1996 Arvin Industries Columbus, Indiana

Production Engineering responsibility of 150 person, 2-shift business unit in 500 person plant manufacturing muffler exhaust systems for Ford and GM. Successfully started up new production lines within budget and on schedule with minimal technical staff.

Designed, built, tested, and improved production tooling and fixtures. Justified capital investments including acquisition of tube benders, cut-off equipment, end finishing equipment, MIG welding robots, and automatic circumferential welders. Synchronized line layouts to customer takt times. Leader of continuous improvement Employee Involvement teams.

1st business unit in plant to have all cells ATQPS certified. Leader of 1st employee involvement team in plant to be World Class certified. As Kanban Team Champion, developed and implemented “Center of Excellence”. Won ATQPS Team “President’s Award” 1st runner up as 2nd best Employee Involvement Team in the world.

Education: Rose-Hulman Institute of Technology Indiana University – Columbus Campus

Bachelor of Science, Mechanical Engineering Masters of Business Administration

Interests: Bicycling, Hiking, Member of Knights of Columbus

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