Data Entry Technical Support

Gwendolyn S. Buzynski

Reedsburg, WI ***** • 563-***-**** • *********@*****.*** • LinkedIn

System Management / Team Development

Highly competent and passionate technical team leader with a strong background streamlining software innovation and resolving system deficiencies.

Key Qualifications

Collaborate closely with diverse teams of professionals to streamline system failure resolution and drive aggregate productivity across multiple channels.

Handle a spectrum of technical functions with emphasis on software configuration, testing, and troubleshooting to best support teams and clients.

Committed to resolving internal conflicts and leading risk management and analysis efforts through strategic internal assessments and process optimizations.

Demonstrate proficiency in all core technical functions including Sterling Integrator, WebSphere MQ, IBM Integration Service Bus, WebShere Application Server.

Professional Experience

IBM – Dubuque, IA

Technical Team Lead and Systems Management Specialist, 2016 to Present

Spearhead resolution of escalated issues and engage both support teams and upper management to resolve HR issues and address operational concerns. Personally coordinate and improve and track security team functions. Head account functions and actively support system integration. Maintain strict compliance with regulations and remain focused on improving performance initiatives.

Selected Contributions:

Successfully evolve leadership and technical support for dynamic staff of 28 people supporting Middleware products across multiple platforms for approximately 40 accounts.

Committed to delivering greatest satisfaction regarding system delivery and client desires.

Successfully moved a client’s existing WebSphere MQ/ IBM Integration Service Bus HA environment from AIX to Linux VM’s within the IBM cloud.

IBM – Dubuque, IA

Systems Management Specialist, 2012 to 2016

Shrewdly directed support functions for middleware software and deployed innovations across multiple associated platforms. Effectively integrated and optimized tracking protocols to improve monitoring application for MQ and Integration Service Bus. Provided constant support of middleware products for approximately 40 customers and supported software functions. Deployed mqsc scripts, configured qmgrs, granted MQ object authorizations, created new application servers, .

Selected Contributions:

Recognized for driving message flow performance through consistent increases of JVM heap size.

Headed problem resolutions for middleware products and liaised with L2/L3/Hursley teams to resolve defects and coordinate resources to avoid SLA penalties and security threats.

Successfully aligned project deliverables and supported project architecture to boost app development contributions and install application components.

Coordinated establishment of disaster recovery plans and contributed to emergency response exercises.

Achieved IBM upgrades for host on demand software from 10.0.6 to 11.0.9 on z/OS and 11.0.8 special build for AIX from L3 following discovery of Java version constraints.

Installed and applied maintenance on WebSphere MQ and Integration Service in Linux cloud environment, upgraded Sterling Integrator from v.5.0.6.3 to Sterling B2B v.5.2.6.1 on AIX, installed and applied maintenance for IBM Websphere Application Server using IBM Installation Manager.

Exide Technologies – Manchester, IA

Senior Accounting Clerk, 2007 to 2012

Managed account data entry and generated comprehensive accounting reports. Personally processed payroll and submitted appropriate documents to executive leaders and financial agencies. Verified professional reports and produced spreadsheets for upper management approval.

Exide Technologies – Manchester, IA

Accounts Payable Clerk, 2003 to 2007

Maintained strategic relationships with vendors, managers, and corporate leaders to resolve payment issues and appropriately enter purchase orders. Strategically employ financial software to file invoices and process payments. Handled communication among business leaders and team personnel.

Educational Background

Bachelor of Science in Technical Management

DeVry University, Chicago, IL Magna Cum Laude

Associate of Applied Science in Network Administration and Engineering

Hawkeye Community College, Waterloo, IA 3.8 GPA

Associate of Applied Science in Accounting

Hawkeye Institute of Technology, Waterloo, IA

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