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Customer Service Manager

Location:
Phoenix, Arizona, United States
Salary:
$75k yearly
Posted:
February 04, 2018

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**** * ***** **.

Phoenix AZ *****

Phone 602-***-****

E-mail: ac4b9c@r.postjobfree.com

Jose H. Gomez

Objective

To work in an Operations Manager / Supervisor role that will allow me to grow with in the company and further my career.

Summary of Qualifications

Experienced, results driven, Management Professional with a wide variety of experience ranging from Hands on trouble shooting to behind the scenes administration and customer service problem solving.

List Of Certifications:

Safety First Responder - Innovative Problem Solver – GMP Certified

Talent Management Cert-Performance Appraisal/Evaluation Administrative

Conflict Resolution Cert.- Training and Development EE Cert-OSHA Training

Change Management Training Cert. -CPR Cert.-Team Building Training Cert. – Six Sigma Cert – 5S Cert.- SAP

Work experience

[ 2008– Present ] Graham Packaging Company

Day Shift Facility Supervisor (Tolleson AZ.)

Position Scope:

Responsible for the manufacturing and operations on shift (Blow molding, Injection, Maintenance and Shipping) including the direction and supervision of resources to maximize shift performance. Coordinate and facilitate all activities that support or impact operations.

Supervise over 30 employees on Shift

Perform daily pre-shift meeting (Safety. Quality and Production).

Generate Operator Daily Reports

Perform plant walk-through

Developing an effective team capable of meeting plant goals by training, performance coaching and proper direction and documentation.

Performing employee reviews

Close out weekly Time cards for crew.

Conduct Monthly Crew Safety Meetings.

Conduct GMP Walks and Audits.

Driving Six Sigma

[ Jan 2006 – 2008 ] Monierlifetile

Night Shift Manager (Phoenix AZ.)

Position Scope:

Under the direction of the Plant Manager, assist in the management of the production facility to meet sales requirements by supervising production supervisors, and maintenance supervisor.

Responsibilities include:

Manage over 40 employees on Nights and Weekends

Ensure plant facilities and equipment are maintained to meet production schedules .

Drive safety programs and safety training.

Hold quality meeting to ensure quality awareness is known and meets or exceeds standards.

Review production schedules and plan raw material inventories to achieve those schedules.

Ensure that all production personnel are trained in position.

Performing employee reviews

Perform plant walk-through

[ Dec 2005 – Jan 2006] James Hardie Building Products

Plant Production and Finishing Technical Trainer (Tacoma WA.)

Responsible for coordinating and conducting technical training that is necessary for each employee to perform to JHBP safety, quality and operational standards.

Responsibilities include:

Providing a positive training environment

Providing the tools and resources necessary for success

Scheduling training with Trainee and Supervisor

Administrating OJT and Written Assessments

Tracking training, certifications, and active certifications

Providing honest and timely feedback to Trainee and Supervisor

Conducting skill evaluations and performance reviews

[ 1998 – Dec 2005 ] James Hardie Building Products Shift Supervisor (Tacoma WA.)

Overall Job Purpose:

Responsible for the manufacturing and operations on shift (Production, Finishing and Maintenance) including the direction and supervision of resources to maximize shift performance. Coordinate and facilitate all activities that support or impact operations.

Supervise 14 employees

Perform daily pre-shift meeting (Safety. Quality and Production).

Generate Operator Daily Reports

Perform plant walk-through

Developing an effective team capable of meeting plant goals by training, performance coaching and proper direction.

Performing employee reviews

Planning of any finishing and production down days that fall on shift.

[ 1995 – 1998] James Hardie Building Products

Finishing Lead (Cleburne TX.)

In charge of the finishing process of staying on top of Safety, Quality and Production. As well as helping out Supervisor with employee relations.

(1993-1995) James Hardie Building Products

Finishing O.I.C (Fontana CA.)

Responsible for the operations of four finishing lines.

Awards received

Award and Recognition for special contributions to James Hardie Building Products YEM 2001.

Education

License Certificates

Experience

[ 1991 ] Eisenhower High School Rialto CA.

Diploma

[ 1991 - 1992 ] National Education Center Redlands CA.

Business Management Certificate

[ 1992 - 1994 ] Chaffy JR. College Alta Loma CA.

Correctional Science AA

CPR

First Aid

Large Mobile Forklift

*Gemba Walks *Six Sigma

*Microsoft Word *Microsoft Explorer

*Microsoft Excel *KPI

*Microsoft Power Points *Attendance Enterprise

*Microsoft Outlook *S.A.P

*GMP *Safety S.T.O.P Program

Languages

Fluent in English and Spanish

References

Available upon request



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