Microsoft Office Manager
Resume:
Doris J Perna
WAUKEGAN, IL **085-7136
Phone: 847-***-****
E-mail: ac4b92@r.postjobfree.com
Objective
Obtain permanent, full-time position utilizing present skills and experience, as well as affording opportunities for advancement.
Summary
Highly motivated, organized and flexible individual with 3 years experience as a Client Support Case Administrator/Case Manager and 17 years experience as a Receptionist/Office Services Coordinator/Office Manager. Especially skilled at building effective, productive working relationships with internal and external customers at all levels. Excellent computer skills, including Microsoft Office.
Qualifications/Skills
Holds Active Life/Health Insurance License: IL, FL, NJ and MS
Proficient in SalesForce, Sagitta, Excel, Microsoft Office, Concur and CRM
Work Experience
Benefits Advisor (6/2017 – 12/7/2017)
Randstadt Employment (contracting to AON), Lincolnshire, IL 60069
Medicare Insurance
Guiding new participants through finding and applying for the best plan to suit them. Clients are retirees and long-term disabled coming off of an employer group health plan. Whether it is a Medicare Advantage or Medicare Supplement/Medigap and Prescription Plan. Enter prescriptions and also doctors and hospitals into profile. Explain how the health reimbursement account (HRA) is set up by the employers for the retirees work.
Concierge Assistant (5/2017 – 6/2017)
Randstad Employment (contracting to Medline Industries) Northfield, IL
Assist event planners and Concierge Manager with room set-up, meal planning and serving, dinner, and limo and hotel reservations. Entering invoice and account codes in Excel for tracking purposes, pre-register visitors with security to provide ease of access to building, Make sure that all conference rooms meet corporate guidelines.
Benefits Advisor (6/2016 – 1/2017)
Randstadt Employment (contracting to AON), Lincolnshire, IL 60069
Medicare Insurance
Guiding new participants through finding and applying for the best plan to suit them. Clients are retirees and long-term disabled coming off of an employer group health plan. Whether it is a Medicare Advantage or Medicare Supplement/Medigap and Prescription Plan. Enter prescriptions and also doctors and hospitals into profile. Explain how the health reimbursement account (HRA) is set up by the employers for the retirees work.
Client Support (4/2013 – 6/2016)
Mesirow Financial, Bannockburn, IL 60015
Individual, Group and Medicare Insurance
Individual and Medicare Insurance
Guide new client through entire application process:
Review current coverage
Analyze options and recommend plans
Assist in individual enrollment (both on and off exchange) and Medicare Supplement/RX
Service current individual/Medicare accounts-claims, billing & coverage questions as needed.
Group Insurance
Initiate RFPs with carriers
Compile and update group census data
Monitor renewal dates and communicate requirements to client
Assist in open enrollment and special enrollment
Service accounts-claims, billing and enrollment requests as needed
Access plan materials from online employer management systems
General Duties
Schedule meetings and conference calls
Maintain vendor contact list
General office administrations for the team
Prepare expense reports for team members
Receptionist/Office Services Coordinator (912/1994- 5/2012)
Holden Industries, Inc., (aka CRL Industries, Inc) Deerfield, IL
Office Services Coordinator
Wireless Phone Coordinator (saved the company $65K/year)
Office Supplies Administrator (saved the company $45K/yr)
Records Retention Administrator (saved the company $4k/yr)
Negotiated contract with company preferred hotels throughout the US
Arrange travel for all employees at Corporate Headquarters (including on-site and off-site meals)
Prepared expense reports for members of senior management
Responsible for all FedEx, UPS, distribution of mail and preparing all outgoing mail
Maintained excellent working relationships with all levels of management and staff throughout the company.
Receptionist
Answer phone calls and route to appropriate individual/department
Meet and greet visitors
Filing (electronic and hard copy), copying
Maintained all electronic office equipment (except computer)
Training Coordinator (11/2008 – 2/2014)
Wal-Mart Supercenter, Waukegan, IL 60085
Assist associates with selecting healthcare plans, completing all the CBL requirements; make sure that all associate personnel files were up-to-date. Perform reference checks on new hires, adjust schedules as required.
Real Estate Agent (9/1995 – Present)
Independent contract with several Real Estate firms helping buyers and sellers find their dream home.
Education:
Associate of Applied Science - Mid Management
College of Lake County
Grayslake, IL
References will be available upon request.
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