Chief Information and Strategy Execution Officer
Resume:
Douglas A. Wilson
Spearfish, SD 57783
ac4b85@r.postjobfree.com
Career Objective Leverage extensive experience in Leadership, Strategic Planning, Personnel Development and Information Technology Management to serve a progressive organization by improving processes, advancing capabilities, developing future leaders and significantly impacting strategic objectives Professional
Profile
Experienced Executive
Nearly 20 years of experience serving as a member of corporate senior leadership teams and developing strategies for leading organizations in the electric utility, health benefits, life insurance and manufacturing industries
Over 30 years of servant leadership and personnel development experience resulting from multiple management, supervisory, customer service and project management roles
Over 25 years of professional Information Technology experience with demonstrated ability to lead cross-functional teams, deliver results, implement process improvements and drive positive organizational change Organizational Role Summary
Currently serving as the Chief Information and Strategy Execution Officer in a nationally recognized electric cooperative that provides service to over 12,000 members and top 10 coal mines in the United States
Responsible for developing, implementing and managing a Balanced Scorecard metric tracking program and Strategy Execution system that has contributed as a foundation for the national Touchstone Energy organization
Previously served in management and senior leadership team positions in Fortune 500 organizations such as Caterpillar, McDonald’s and subsidiaries of Assurant, Fortis and Blue Cross Blue Shield
Experience with corporate board level interactions while managing multimillion dollar operational budgets and leading large-scale project implementation efforts to support organizational strategic initiatives
Proven personnel management experience in multiple topics such as hiring, development planning, career planning, goal definition, time management, performance management, disciplinary action plans and terminations
Significant background in disaster recovery, business continuity, risk management, vendor management, regulatory compliance, cyber security, systems integration, testing and implementation methodologies
Outstanding written and verbal communications skills with experience speaking at large national industry and system vendor conferences Training and Education Summary
Graduate of Ken Blanchard, Dale Carnegie, Strategy Execution Master Class and other management development programs for senior executives
Completed formal training and assessments in multiple subjects such as Servant Leadership, Situational Leadership, Self Leadership, Challenging Conversations, Optimal Motivation, Strategy Scenario Planning, Project Management, Organization Change Management, Time Management, FISH! Principles, Personalysis, Diversity, Performance Management, Customer Focus, Effective Presentations and Writing for Results
Completed formal engineering training program with multiple positions in material handling, purchasing, systems development, computer programming and engineering research and development
Received Bachelor’s Degree in Mechanical Engineering and graduated with honors from the South Dakota School of Mines and Technology Douglas A. Wilson
130 W. Nevada St.
Spearfish, SD 57783
ac4b85@r.postjobfree.com
Areas of
Expertise
Professional
Leadership, Strategic Planning, Customer Focus, Interpersonal Skills, Communication, Teamwork, Organizational Development, Methodology, Project Management, Continuous Improvement, Change Management Functional
Electric Utility, Health Benefits Administration and Life Insurance Systems
Workflow, Imaging and Document Management Systems
Warehouse Management, Inventory Distribution and Logistics Systems Technical
Microsoft Office (Word/Excel/PowerPoint/Access), MS Project, Visio, Prezi, Adobe Creative Cloud (Premier Pro, Photoshop, Acrobat, Dreamweaver) Professional
Experience
2/2017 – Present Powder River Energy Corp. Sundance, WY Chief Information and Strategy Execution Officer
Managed a $4M annual operational budget and a team of 13 technical staff providing applications support, web development, reporting, database, project management, system administration, telecommunication, networking, security administration, procurement, PC/Desktop support and mapping.
Managed the strategy execution processes within the organization including planning and facilitating monthly strategy meetings of the executive team as well as tracking strategic initiative and Balanced Scorecard metric results.
Provided leadership and coordination to strategic planning efforts including cross-functional scenario development teams that resulted in the development of a new strategy map that was utilized to communicate the updated purpose, vision and strategic objectives of the organization.
Developed the vision story and communication plan to articulate key aspects of the organization strategy to employees, members and other stakeholders.
Facilitated the process to define organizational strategic objectives and prioritize initiatives including planned measurements of desired outcomes.
Provided monthly reports and presentations while also coordinating the preparation and facilitation of an annual Board of Directors strategy session.
Developed and managed Strategy Refresh SharePoint site content and information from prior Risk Management and Landscape Analysis efforts.
Served as an executive champion for other key strategic initiatives such as the justification and vendor selection of an Advanced Metering Infrastructure
(AMI) solution, drone strategy, SharePoint Intranet and Office 365 migration.
Enhanced departmental budget planning and variance tracking while implementing quarterly rolling budget process to refine estimated numbers.
Served as Senior Cyber Security Manager to ensure appropriate control procedures, regulatory compliance and Security Incident Response process.
Served on the organization’s Incident Management Team during disaster recovery table-top exercises and live events in the company and community.
Served as a community liaison with local government organizations such as county commissioners, city officials and chamber of commerce groups.
Provided leadership as the co-chairperson of the technical advisory board for the primary cooperative industry system vendor while also being a contact and liaison to the vendor’s executive staff team and Board of Directors.
Ensured personnel development and effectiveness while evaluating performance, mentoring, coaching, hiring, terminating, career planning and establishing alignment of individual goals to strategic objectives. Douglas A. Wilson
130 W. Nevada St.
Spearfish, SD 57783
ac4b85@r.postjobfree.com
Professional
Experience
(continued)
2/2012 – 2/2017 Powder River Energy Corp. Sundance, WY Chief Information Officer
Managed a team of 13 personnel after incorporating the growing function of Geographical Information System (GIS) capabilities to the existing resources providing applications support, web development, reporting, database, project management, system administration, telecommunication, networking, security administration, procurement and PC/Desktop support services.
Facilitated a department restructuring and core services review involving the merging of existing teams to streamline processes and increase efficiencies that resulted in nearly a $2M reduction in the annual operating budget during a period of significant revenue decline in the overall energy industry while still delivering high system availability results of 99.9% or greater uptime.
Provided executive leadership to strategic planning efforts including cross- functional scenario development and value definition teams that resulted in the development of a new strategy map that was utilized to communicate the mission, vision and strategic objectives of the organization.
Served as executive sponsor to the development of an interactive version of the strategy map and incorporation of strategy map elements into the Balanced Scorecard used to track organization performance metrics.
Drove efforts to define and implement an intentional, targeted and action- based annual leadership development program within the organization.
Managed multiple projects as part of a high priority strategic initiative to implement and rollout new integrated system capabilities for outage management, mobile workforce, customer self-service, online payments, kiosks, graphical scheduling, document management, Integrated Voice Response (IVR) and Meter Data Management (MDM) applications.
Provided a lead role in the cooperative outreach strategy by developing relationships and providing services such as cyber security audits and improved GIS system utilization to other regional electric utility organizations.
Served as an executive champion for other key strategic initiatives such as establishing department metric dashboards, piloting AMI Metering solutions, deploying mobile applications, conducting system utilization efficiency audits, developing Project Management Office (PMO) capabilities and improving the data integrity of key system information throughout the organization.
Provided executive leadership for several GIS Mapping initiatives including field inspection, lightning analysis and fault detection.
Established Information Technology (I/T) department goals, objectives and annual budget details while leading the efforts within the executive leadership team to define and establish processes for tracking the overall organization’s strategic initiatives and Balanced Scorecard metric results.
Served as the executive sponsor of the development of a cross-functional Cyber and Physical Security team and associated procedures such as annual security audits, incident response and employee awareness training.
Provided executive leadership in regulatory compliance efforts for Payment Card Industry (PCI) such as credit card processing procedures and devices.
Served on the organization’s Incident Management Team during disaster recovery table-top exercises and live events in the company and community.
Served as a community liaison with local government organizations such as county commissioners, city officials and chamber of commerce groups.
Provided monthly reports and presentations to the Board of Directors while also delivering enhanced mobile applications that enabled the board members to more effectively communicate and view board information. Douglas A. Wilson
130 W. Nevada St.
Spearfish, SD 57783
ac4b85@r.postjobfree.com
Professional
Experience
(continued)
9/2009 – 2/2012 Powder River Energy Corp. Sundance, WY Vice President of Information Technology Services
Managed a $5M annual operational budget and a team of 10 technical staff providing applications support, web development, reporting, database, project management, system administration, telecommunication, networking, security administration, procurement and PC/Desktop support services.
Provided leadership, project management and vendor management while negotiating, providing justification and ensuring compliance with Department of Energy and other regulatory organization requirements to secure Smart Grid Stimulus Grant funding for a $5.5M high priority corporate initiative to enhance Smart Grid capabilities for the organization.
Managed the vendor evaluation and technical aspects of multiple projects to select, implement and rollout a new microwave radio wide area network and last-mile radio solution utilized to deliver Supervisory Control and Data Acquisition (SCADA) capabilities to over 30 substations in the cooperative’s 16,000 square mile service territory.
Managed the vendor evaluation, selection process and implementation activities for a new digital Mobile Radio system to leverage the microwave network and enhance communications for cooperative personnel while also delivering additional capabilities such as Automatic Vehicle Location (AVL).
Coordinated with other department and vendor resources to plan, develop, support, update and enhance multiple corporate Internet and Intranet sites as well as an external website for the corporation’s charitable foundation.
Coordinated with other department and vendor resources to plan, manage and implement a new Geographical Information System (GIS) mapping and staking application used by multiple departments in the organization.
Established annual department goals, objectives and annual budget details for the I/T Department while leading the efforts within the executive leadership team to define and establish priorities of strategic initiatives.
Provided leadership and management of the corporation’s employee engagement program including the definition and tracking of the annual Balanced Scorecard metrics used to monitor overall organization performance and determine the annual employee incentive payout results.
Provided executive leadership for completion of the technology availability plan and resulting data center upgrade of environmental controls, Uninterruptible Power Supply (UPS), Storage Area Network (SAN) and Virtual Server infrastructure to enhance business continuity capabilities.
Served on the organization’s Incident Management Team during disaster recovery planning, annual table-top exercises and live events.
Served as the co-chairperson of the technical advisory board for the primary cooperative industry system vendor while also being the main executive contact and liaison to ensure resolution of system issues and appropriate prioritization of system enhancements.
Directed vendor relationships and facilitated contract negotiation efforts with multiple external organizations to provide consulting, application support, database development, reporting enhancements and other I/T services.
Provided monthly reports and presentations to the Board of Directors while managing effective working relationships with corporate leadership team members and cross-department resources to ensure effectiveness of the I/T services provided to the overall cooperative organization and membership.
Ensured personnel development and effectiveness while evaluating performance, mentoring, coaching, hiring, terminating and career planning. Douglas A. Wilson
130 W. Nevada St.
Spearfish, SD 57783
ac4b85@r.postjobfree.com
Professional
Experience
(continued)
7/2008 – 9/2009 Powder River Energy Corp. Sundance, WY Manager of Applications and Development
Managed the I/T team providing applications support, web development, reporting, database, project management and system administration services.
Served as a technical advisory board member and liaison with the primary financial and customer information system vendor while coordinating over 75 change requests to address system issues and enhancements.
Directed vendor relationships and facilitated contract negotiation efforts with multiple external organizations to provide consulting, application support, database development, reporting enhancements and other I/T services.
Assisted with the implementation, configuration, data population and administration of the Novatus Contract Management application utilized for the central electronic storage, management, creation and version control of legal contract agreements for the organization.
Provided leadership, project management and development services for a key corporate initiative to evaluate, select, implement and rollout a new dashboard solution including the creation of hundreds of data charts summarizing information for a CEO/Executive Dashboard and a Balanced Scorecard to track critical corporate metrics.
Served as the primary I/T representative on a corporate-wide process improvement initiative to enhance work management tools, procedures and reports to manage critical work efforts and tasks within the organization.
Provided the I/T perspective on a cross-functional team responsible for developing and implementing the project management process, tools, templates and procedures for the corporation.
Provided I/T support and system administration services for projects to evaluate, select, implement and rollout new Human Resource and Engineering systems for the organization.
Ensured personnel effectiveness by establishing personal development plans, evaluating performance, mentoring, coaching, hiring and career planning.
Established annual department goals and objectives, developed annual budget, defined cultural improvement action plan and created technology availability plan for disaster recovery as a member of the I/T leadership team.
Introduced processes, policies and tools within the applications development and support area to improve support documentation, requirements definition, testing procedures, cross-training and project tracking within the team.
Improved the partnership between I/T and the business areas including the establishment of a cross-functional New Release Testing team to evaluate, analyze, test and implement new system software releases. Douglas A. Wilson
130 W. Nevada St.
Spearfish, SD 57783
ac4b85@r.postjobfree.com
Professional
Experience
(continued)
1/2004 – 7/2008 First Administrators, Inc. Rapid City, SD Director of Information Technology Services
Managed a $2.5M annual operational budget and a team of 14 to 17 staff providing computer operations, reporting, database, Electronic Data Interchange (EDI), project management and system administration services.
Directed vendor relationships and facilitated contract negotiation efforts with multiple external organizations to provide web hosting, document scanning, consulting, application support and other I/T services.
Managed effective working relationships with I/T resources from the parent company organization to provide telecommunication, networking, security administration, procurement and PC/Desktop support services.
Coordinated with parent company and vendor resources to plan, develop, support and enhance multiple corporate Internet and Intranet sites.
Managed all aspects of a strategic project to install, test and rollout a client self-service website that enabled online enrollment, claims inquiry and other functions for the end user to review and manage their benefits package.
Facilitated internal, parent company and vendor resources to install, test and rollout a secure email solution including a branded web portal for external recipients to receive, review and respond to secure messages.
Provided leadership and project management for a key corporate initiative to evaluate, select, implement and rollout a new Imaging, Document Management and Electronic Claims system for four company offices.
Ensured personnel effectiveness by developing training plans, evaluating performance, mentoring, coaching, hiring, terminating and career planning.
Established objectives, defined strategic direction and facilitated cultural development programs as a member of the senior leadership team.
Provided I/T leadership to ensure compliance with Heath Insurance Portability and Accountability Act (HIPAA) and Privacy regulatory programs while also coordinating responses to external and internal Statement of Auditing Standards (SAS70) audits and parent company requirements.
Introduced processes, policies and tools for project management, prioritization, methodology and system development life cycle capabilities.
Developed and championed the partnership between I/T and the business areas including the establishment of a Model Office team of business analysts to partner with I/T resources for process and system initiatives.
Facilitated the development of the corporate business continuity and disaster recovery plan including site recovery options, off-site backup procedures, redundant systems and data center environmental enhancements. Douglas A. Wilson
130 W. Nevada St.
Spearfish, SD 57783
ac4b85@r.postjobfree.com
Professional
Experience
(continued)
9/1999 – 1/2004 American Memorial Life Ins. Co. Rapid City, SD Assistant Vice President of Information Technology Services
Provided I/T executive sponsorship and direction to multiple initiatives to define, select, modify and implement new processes and technologies for document imaging, workflow, policy valuation and policy assembly.
Managed vendor relationships including leading contract negotiation efforts.
Facilitated the introduction of web technologies and the corporate web site.
Coordinated project evaluation, approval and prioritization of capital funding and human resource investment to ensure targeted cost vs. benefit results.
Managed a $1M annual operational budget and a team of 10 staff providing project management, I/T consulting, application development and system support services to internal and external customers.
Ensured personnel effectiveness by developing training plans, evaluating performance, mentoring, coaching, hiring, terminating and career planning.
Established organizational objectives and defined strategic direction both as a company officer and as a member of the corporate strategy team.
Provided I/T leadership and responses for due diligence, acquisitions and audits with parent companies, customers and multiple regulatory agencies.
Established effective working relationships with I/T leadership from a new parent company organization and coordinated efforts to define a common I/T strategy for the two companies within the local business unit.
Coordinated transition activities to migrate to centralized human resource and financial systems and developed recommendations for organizational consolidation and outsourcing alternatives to reduce costs.
Participated in company-wide efforts to develop a comprehensive disaster recovery plan from the business and I/T perspectives including mock scenario exercises.
12/1998 – 9/1999 American Memorial Life Ins. Co. Rapid City, SD Director of Project Management
Introduced processes, policies and tools for project management, prioritization, methodology and system development life cycle capabilities.
Developed and championed the partnership between I/T and the business areas including the establishment of Model Office and Organizational Change Management business teams for process and system initiatives.
Defined, launched and managed a $10.5M, multi-year program to enhance the applications infrastructure and introduction of modern technologies.
Provided leadership and project management for a key corporate initiative to evaluate and select a new insurance policy administration package. Douglas A. Wilson
130 W. Nevada St.
Spearfish, SD 57783
ac4b85@r.postjobfree.com
Professional
Experience
(continued)
12/1997 – 12/1998 Caterpillar Inc. Peoria, IL
Senior Systems Supervisor
Merged and supervised a team of 12 to 14 senior staff serving as system architects and application integrators for corporate service systems.
Managed a $4M annual operational budget for consulting, strategic planning and integration support services being provided to Caterpillar dealers, marketing subsidiaries, internal customers and I/T organizations.
Developed staff members by assisting with career development, creating training plans, evaluating performance and providing feedback.
Ensured successful completion of team objectives by establishing performance goals, defining priorities, creating work plans, providing motivation and coaching.
Contributed to divisional objective setting and annual business planning. 1/1997 – 12/1997 Caterpillar Inc. Peoria, IL
Systems Supervisor
Created and managed a team of seven senior staff serving as application integrators on a corporate strategy team in the service function.
Defined the integration requirements necessary to support a strategic corporate service initiative that utilized the latest in web browser, intranet, object-oriented and wireless technologies.
Coordinated and facilitated integration activities in multiple organizations.
Managed a $3M operational budget required for these integration efforts. 1/1996 – 1/1997 Caterpillar Inc. Peoria, IL
Applications Integrator
Served as a founding member of a corporate strategy team assembled to define the vision, supporting business case, new processes and related technical initiatives for a $50M program for new global service capabilities.
Provided leadership, coordination, facilitation and communications for systems supporting the service function.
Created integration strategies and defined business process changes needed to unify service data and systems.
Inventoried system development efforts taking place in the enterprise and provided budget information for the annual business planning cycle. 10/1994 – 1/1996 Caterpillar Inc. Morton, IL
Senior Systems Analyst
Arranged the merger of three different support and development teams into one team of 30 Caterpillar analysts and 30 contracted consultants.
Provided project leadership, developed work plans and managed multiple projects being completed by this large and diverse team.
Defined, estimated and budgeted new system requests.
Facilitated customer prioritization and packaging of new system releases.
Developed training plans, provided mentoring and defined assignments. Douglas A. Wilson
130 W. Nevada St.
Spearfish, SD 57783
ac4b85@r.postjobfree.com
Professional
Experience
(continued)
11/1991 – 10/1994 Caterpillar Inc. Morton, IL
Applications Analyst
Provided leadership to a team of program analysts and contracted consultants developing a critical interface between a modern client/server parts ordering application and legacy warehouse systems.
Coordinated conversion planning activities and provided on-site support during implementation of the new application at three facilities.
Developed strategies and created methodology guidelines for implementing modernized parts distribution applications at worldwide facilities. 5/1989 – 11/1991 Caterpillar Inc. Morton, IL
Systems Analyst
Coordinated work efforts of three program analysts while providing primary support for two warehouse order filling and shipping systems.
Planned, analyzed, designed, constructed and implemented modifications necessary to support business process changes and systems integration. 8/1984 – 2/1987 McDonald’s Corporation Rapid City, SD 1st Assistant Manager
Supervised six shift managers and 70 crew members.
Managed all aspects of a high-volume store including daily operations, deposits, inventory, ordering, training, hiring and terminating. Training Palladium Group (Kaplan/Norton Consultants) Orlando, FL
Masters Class in Strategy Execution (2011)
Ken Blanchard Companies Gillette, WY
Servant Leadership Immersion (2011), Optimal Motivation (2011)
Listening and Challenging Conversations (2009)
Self Leadership (2008), Situational Leadership (1997, 2008) Wellmark Blue Cross/Blue Shield Learning Center Des Moines, IA
Leadership diversity training and Who Moved My Cheese (2007)
Performance Management (2006)
Fortis Inc. Center for Emerging Leaders Atlanta, GA
Senior executive training and evaluation program (2003)
Project Management, Personalysis and FISH! Principles (2001) Dale Carnegie Training Rapid City, SD
Twelve-week leadership development course (1999) Caterpillar Training Institute Peoria, IL
Supervisory training and assessment program participant (1997), assessor of potential leadership candidates (1998), STAR Interviewing Method (1996)
Time Management, Writing for Results, Scenario Planning (1993-1997)
Fifty-week college graduate training program with positions in material handling, purchasing, engineering research & design, engineering systems development and business systems programming (1990) McDonald’s Corporate University Minneapolis, MN
Management Development Program (1986)
Douglas A. Wilson
130 W. Nevada St.
Spearfish, SD 57783
ac4b85@r.postjobfree.com
Education South Dakota School of Mines & Technology Rapid City, SD
B.S. Mechanical Engineering (1989) - GPA: 3.41 (With Honors) National
Speaking
Experience
NRECA Tech Advantage Conference Orlando, FL
Strategy Execution and Organizational Alignment (2015) NISC Member Information Conference St. Louis, MO
Strategy Execution and Organizational Alignment (2015)
Information Technology Management, Help Desk and User Support (2014)
Practical Applications of Work Management (2013) Touchstone Energy Master Classes Denver, CO & St. Louis, MO
Strategy Execution System Training and Instruction (2012, 2013) Community
Service
Northpoint Christian Church Spearfish, SD
Dave Ramsey Financial Peace University Instructor (2018-Present)
Small Group Leader, Coordinator and Participant (2013-Present)
Thanksgiving Basket Sponsor and Delivery Volunteer (2012-Present) Dakota Rural Action Rapid City, SD
Member of grassroots organization supporting causes such as locally grown foods, renewable energy, rural vitality and family farms (2015-Present) Rancher Relief Fund Rapid City, SD
Fundraising volunteer responsible for coordinating events (online auctions, silent auctions, live auctions), soliciting donations and raising awareness for ranching families that were significantly impacted by livestock losses from the severe winter storm Atlas (2013-2014)
Produced and published a fundraising video to raise awareness that was viewed by nearly 30,000 people in over 100 countries around the world and contributed to efforts resulting in over $5M in fundraising and over $2.5M in donated livestock to assist ranching families with Atlas storm recovery (2013) Hills View Evangelical Free Church Piedmont, SD
Leadership Team Member (2008)
Compassion International Fundraising
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