Customer Service Sales

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

LOTTIE D. WISE

** ******** *****, ******, ** 19702 • C: 302-***-**** • **********@*****.*** Customer service technician who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Professional phone etiquette

Excellent communication skills

Articulate and well-spoken

Customer service-oriented

Multi-line phone proficiency

43 WPM typing speed

Accurate and detailed

Flexible

11/2017 - Current

Home Health Aide

Homewatch Caregivers - Wilmington, Delaware

I provide in home personal care to elderly. My job can include bathing, dressing, feeding, and preparing meals for my clients. In addition, I also organize brain excercise activities to do each week.

03/2016 - 11/2017

Cashier

Wendys - Newark, Delaware

Operated a cash register for cash, check and credit card transactions with 100% accuracy. Trained all new cashier.

Handled all customer relations issues in a gracious manner and in accordance with company policies. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. 01/2015 - 03/2016

Sales Associate

Macys - Newark, Delaware

Greeted customers in a timely fashion while quickly determining their needs. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Contacted other store locations to determine merchandise availability. Completed all cleaning, stocking and organizing tasks in assigned sales area. Built relationships with customers to increase likelihood of repeat business. 05/2014 - 04/2015

Cashier/Cook

Taco Bell - New Castle, Delware

Consistently provided friendly guest service and heartfelt hospitality. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Prepared all food orders within a 2-3 minute time frame. EDUCATION

CERTIFICATIONS

Verified that prepared food met all standards for quality and quantity. Built loyal clientele through friendly interactions and consistent appreciation. 04/2013 - 06/2014

Cashier

Arbys - Newark, Delaware

Operated the drive-through window and sales register quickly and efficiently. Maintained high standards of customer service during high-volume, fast-paced operations. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Used time efficiently when not serving customers, including cleaning and restocking. 10/2011 - 04/2013

Host

Chuck E Cheese - Wilmington, Delaware

Set dining tables according to type of event and service standards. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Provided friendly and attentive service.

Consistently provided professional, friendly and engaging service. 06/2012 - 06/2013

Office Clerk

Morris James Law Firm - Wilmington, Delaware

Managed office supplies, vendors, organization and upkeep. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Maintained a clean reception area, including lounge and associated areas. Managed office supplies, vendors, organization and upkeep. 2018

Associate of Applied Science: Nursing

Delaware Technical and Community College -

3.85 GPA

2013

High School Diploma:

Howard High School of Technology -

Legal Administrative Assistance Program

Certified Flagger

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