ROMAINE RICHARDS
813-***-**** Home
229-***-**** Cell
ac4b77@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Seventeen years of military experience
Fifteen years of Managerial experience
Seventeen years of Technical Support experience
Twenty years of Customer Service experience
Eleven years of Call Center experience
Four years of Network Operations Center experience
Willingness to acquire new skills
EDUCATION
Pursuing a degree in Computer Science
Certifications: Network Operator/Maintainer (Military)
SPECIALIZED SKILLS
Cisco Routers and Switches, T1, DS1, MPLS, PRI, SIP, PBX Systems, Network monitoring TCP/IP, UDP, ICMP, ISP, DSL, Modems, Wireless, Satellite, FTP, VOIP, CRM software, SEO, Salesforce, SEM, Fusion, OTRS, Vantive, Remedy, ICOMS. SharePoint, SAP, Windows 10, 7, Vista, XP, ME, 2000, 98,95, Active Directory, Windows NT, 2003 Mac, Novell. Oracle, Lotus Notes, Microsoft Office Suite, Crystal Reports, HRMS, Benefits, Payroll, Outlook, Internet Explorer, Firefox, Netscape, Training, WebEx, Blackboard, Whiteboard.
ROMAINE RICHARDS
813-***-**** Home
229-***-**** Cell
ac4b77@r.postjobfree.com
EXPERIENCE
Pinellas County Department of Health, Saint Petersburg FL
2017 - IT Trainer Train LMS Administrator
Responsible for Onboarding, designing and providing online and in person training classes for DOH staff, contractors, and volunteers. Develops and maintains up to date training materials for software systems and network applications. Coordinates registrations, facility setup and resources for students. Provides technical assistance and guidance to end users. Serves as the DOH Training System’s Lead Administrator for DOH Pinellas.
Pinellas County Department of Health, Saint Petersburg FL
2017 - Distributed Computer Systems Specialist
Responsibilities consist of providing Help Desk support to all end users. Installing configuring, maintaining, imaging and supporting software and hardware on desktops, laptops, cellular devices, printers, faxes, scanners. Account setup. Password Reset. Active Directory management.
Sage Software, Saint Petersburg FL
2013 - 2016 Customer Support Analyst
Responsibilities consist of identifying the root cause of the client’s HRMS software or computer system issues. Payroll processing. Benefit administration. New client implementation. Utilization of testing and system analysis to solve highly complex application, system, or hardware problems. Providing written documentation of software issues, and related network, hardware, operating system and work flow issues.
Bright House Networks, Maitland FL
2011- 2013 Technical Sales Engineer
Responsibilities consisted of Project Management. Designing integrated technology based Business Solutions consisting of PRI, SIP, Analog and Hybrid signals for small and medium size businesses. Conducting customer needs analysts. Pre and Post Technical Support. Preparing presentations.
Netwolves INC, Tampa FL
2010 - 2011 Network Operations Center Technician
Remote monitoring and maintaining of both WANs and LANs. Ensuring the integrity of the customer’s network and its vital elements utilizing Solar Winds, and What’s Up Gold network monitoring tools. Providing technical support. Working with local carriers during instances of down time. Configuration, and shipment of modems, routers and switches. Performing maintenance, software updates, and testing. Initiating trouble tickets, tracking equipment. Coordinating dispatches, as needed
ROMAINE RICHARDS
813-***-**** Home
229-***-**** Cell
ac4b77@r.postjobfree.com
AT&T, Macon GA
2006 - 2009 Account Executive
Responsibilities consisted of Business to Business sales of advertising for the telephone directory (The Real YellowPages) Direct Mailing and Online Advertising. Generating new sales opportunities. Developing selling strategies. Creating proposals and presentations.
Moody Air Force Base, Valdosta, GA
2004 - 2006 Technical Consultant
Responsibilities consisted of supporting end users with technical problems involving both hardware and software issues. Setting up accounts. Resetting passwords. Migration, imaging, and installations.
Sitel Technology Services, Augusta, GA
2000 - 2003 Technical Support Supervisor
Responsibilities consisted of managing teams of tier 1 and Advance Level technical support technicians. Resolving escalated issues involving both hardware and software. Maintaining proper staffing. New hire training. Scheduling. ACD monitoring.
US National Guard, Macon GA
2004 - 2007 Network Operations Center Technician
Responsibilities consisted of accurately isolated and identify root cause of faults for NOC or CLEC related issues. Monitored NOC equipment and core network services for outages and performance issues. Replacing hardware as needed. Erecting towers, performing cabling, patch panels. Network Installations.
US Army
1985 - 1998 Department Supervisor
During my tenure with the US Army I served as a Department Supervisor for Admissions and Dispositions, Third Party Collections and Medical Records. Creating and maintaining the databases. Conducting training classes. Employee evaluations. Scheduling for three shifts. Responsible for millions of dollars in equipment.