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Medical Assistant Customer Service

Monroe Township, New Jersey, 08831, United States
February 04, 2018

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Responsive Certified Medical Assistant with administrative experience who thrives in delivering compassionate, efficient care in a fast- paced environment. Demonstrated by years of experience in both private physician office and residential home care. Outstanding ability to connect with patients, work collaboratively with care teams at all levels and stay abreast of all current standards and best practices. Core Qualifications

- Medical Assistant Graduate / Kaplan Career Institute

- CPR & First Aid Certified / Place certification obtained

- Obtaining stool, sputum, and urine specimens as well as throat cultures

- Nebulizer breathing treatments and PFTs

- Medical Terminology

- Clinical & Administrative Expertise

- Capillary Punctures

Relevant History

Home Health Aid / Pennington Home Care

Provide exceptional in-home support to patients with a wide range of disabilities, illnesses, or other challenges. Documenting vital statistics, behaviors and updating medical charts daily. Measure and log urine output. Practice aphesis techniques and sterilization. Ensure efficacy of treatments through monitoring of treatment regimens. Frequently commended for maintaining the safety, respect, and dignity of clients while helping them to maintain independent living with personal care assistance. Medical Assistant Externship / Pennington Home Care Identifying doctor and nurse needs, communicating directly with patients. Mastered software for receiving and checking in patients, booking appointments, maintaining supplies, and proper sterilization of examination rooms. Secured patient information and maintained patient confidence by completing and safegaurding medical records. Arranged transfers and referrals to other doctors, hospitals, psychologists and rehabilitation clinics. Explained policies and procedures in layman's terms before starting treatment. Weighed, measured and recorded vital signs, included temperature and blood pressure. Performing basic nursing procedures as needed and authorized.

Administrative Experience

A-1 Limousine / Travel Professional

Maintain positive workflow in a fast-paced, luxury ground transportation environment. Communicate with clients and passengers to define and manage expectations and to anticipate and service or logistical issues to minimize dissatisfaction. Respond to peak call volume, support driver and dispatch staff efforts. Provide direction and guidance to chauffeurs to minimize delays, expense and service issues.

Wells Fargo / Bank Teller

Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits. Record transactions by logging and selling cashier's checks, traveler's checks, and series e bonds. Answered questions in person or on the telephone, ascertain customer needs and refer to other bank services. Cross-selling bank products by answering inquiries, informing customers of new services and product promotions. Complete special requests by closing accounts, taking orders for checks, exchanging foreign currencies and providing special statements, copies, and referrals. AAA (CSAA) Insurance / Customer Service Representative Confer with clients by telephone in order to provide information about company products and services. Respond to customer inquiries and resolving complaints or forwarding them to the appropriate department for a solution. Determine charges for services requested, collect deposits or payments and arrange for billing. Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken. References Available Upon Request

609-***-**** –

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