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Manager

Location:
Glenolden, Pennsylvania, United States
Posted:
February 04, 2018

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Johnette Henry

Morton, PA *****

ac4b2c@r.postjobfree.com

484-***-****

OBJECTIVE

Detailed oriented Professional with over 10 years of experience in Corporate environment.. I am a process discipline strategic partner and a tactical leader driving successful results for internal and external customers . Highly skilled professional with 10 plus years of Management and progressive full-cycle Recruitment experience. Well versed in succession planning, recruitment strategies, forecasting, college relations, client/vendor management, and HR Generalist duties. Experienced with working in high volume recruitment settings with proven results.

Skills

Operating Systems: Installation and configuration of MS-DOS 6.1, Windows 7, 95, 98, 2000, 2007, XP versions A, B, C, Windows NT Workstation 4.0, Novell Intranetware 4.11 (Network administrator)

Software: Installation and configuration of Windows, 3.1, Windows for Workgroups, MS Office 97 Professional, Microsoft Outlook, Ghost Pro 5.0 E, Siebel, CTI, CMS, Seagate, Geo for windows, Adapt, Perfecttime, OMS/TMS, Excel, PowerPoint, Access, Lotus notes, Calendar, WordPro, Citrix, SharePoint, Google databases, ICloud, and Freelance Graphics. Various other software applications.

Hardware: Installation and maintenance of IBM PCs and compatibles, HP LaserJet Printers

Other Skills: Typing 60-65 WPM, WFM Reporting/Forecasting, Scheduling, Fax Machine, Customer Service, Multi-line telephones, Security Clearance Projects, WordPerfect 6.1, HTML, JavaScript, Call Center Skills, Employee Relations, Mortgage Loan Specialist Services recruiting/training, and Management/HR Generalist Skills/Re-Badge, Recruiter and Sales.

PROFESSIONAL EXPERIENCE

CareersUSA, King of Prussia, PA 2/2017-8/2017

Assistant Branch Manager

Manage full cycle recruitment for Light Industrial, Customer Service, IT, Engineers, Administrative Assistants/HR staffing for the Montgomery County location.

Develop streamlined Talent Acquisition process flow.

Build strong relationships with hiring managers and candidates to create a successful candidate experience.

Cold calling Sales and Recruitment.

Act as strategic business partner with hiring managers to create recruitment plan.

Work independently to analyze client orders per week/per month, using knowledge of targeted

clients from outside sales efforts. The analysis is to be used to conduct weekly/monthly skill marketing calls and appointment setting with targeted clients.

Cozen O’Connor(RH Legal) Phil., PA 11/2015-10/2016

Internal Auditor

Reviewing legal documents for Audit purposes via Relativity.

Verbally communicate findings to senior management and draft comprehensive and complete report of audit area.

Determine compliance with policies and procedures.

Conduct risk assessment of assigned department or functional area in established/required timeline.

CAI via PeopleShare Newark, DE 6/2015-9/2015

Contact Center Trainer (3month temp)

Educating new hires in a classroom training call center environment.

Implementing and reviewing the call center related policies and procedures along with the strategies very effectively.

Monitoring the calls attended by the trainees and other employees for the purpose of quality assurance.

Handling the escalated concerns which lie outside the boundary of floor supervisors.

IBM/CCI, RTP, NC 4/2004-2/2015

Delivery Support Manager/Lead Recruiter 4/2013–2/2015

Recruiting/Re-badge and maintaining appropriate candidates for skill match for IT, Administrative Assistants, Professional Supervisors/Managers and Mortgage Industrial positions in a call center setting.

Controls Scheduling, training, evaluations, management over 200 employees on site and remote via Workforce Management Forecasting.

Utilizing web-based tools, social media, referrals, colleges and Job Fairs for recruitment purposes.

Responsible for creating a positive work environment that results in retention and turnover reduction.

Interviewing, Background Checks, On-boarding, Off boarding, Neg pay rate vs billable rates, Offer Letters, Overview Sessions, I9 and eVerify, New Hire Paperwork collation, Benefit Explanation, Workmen’s Comp, FMLA.

Submits weekly payroll and claims for employees.

Monitor, coach and address performance issues on a timely basis.

Liaison between employee and Client Management.

Project Manager/HR Assistant 5/2007-4/2013

Tracking changes for each employee start date/termination, contact info via Database.

Recruiting, Interviewing, Background Checks, On-boarding, Off boarding, Neg pay rate vs billable rates, Offer Letters, Overview Sessions, I9 and eVerify, New Hire Paperwork collation, Benefit Explanation, Workmen’s Comp, FMLA.

Coordinating internal resources and third parties/vendors for the flawless execution of projects.

Ensuring that all projects are delivered on-time, within scope and within budget.

Quality call Focal to ensure call quality for recorded calls.

Travel periodically to different customer sites for recruitment purposes.

Demonstrated excellent interpersonal skills and oversaw other projects completion.

Working closely with Procurement for appropriate billable rates.

Vendor Regional Manager 11/2004-5/2007

Weekly meetings with Customer Management to discuss business trends and expectations.

Monthly PowerPoint presentation meetings/Conference Calls to present CTO, Attrition, Adherence, Productivity and Action Plans.

Supervised a team of representatives for inbound/outbound calling and administrative duties in a call center setting.

Processed evaluations, terminations, recruiting, payroll and tracking of employees adhere to conference calls and responsible for daily monitoring sessions for call quality.

Liaison between employee and Client Management.

On-site Supervisor/Recruiter 4/2004-11/2004

Employment Verification Specialist.

Recruiting/On-boarding new hires in a call center environment.

Travel periodically to different customer sites.

Processed evaluations, terminations, payroll and tracking of employees adhere to conference calls and responsible for daily monitoring sessions for call quality.

Senior Administrative Assistant, (Monarch/IBM)RTP, NC 5/2003-4/2004

Performed Administrative Office Support for multiple Executive Managers.

Responsible for screening calls, making travel/meeting arrangements, preparing reports via excel. Expense Report roll up.

Logistic Planner(Adecco/IBM), RTP NC 3/2002-03/2003

Track/Tracing IBM shipments in a logistic timely fashion via PC.

Provide customer care team with everyday comprehensive reporting data along with tracking information.

Conduct comparison analysis and present monthly reports to management on data performance to plan.

Support monthly summary of transporter scorecard reports along with tracking metrics.

Contact Center Quality Supervisor, Telespectrum, KOP, PA 2/2000-8/2001

Analyzed monthly reports via CMS and Siebel for client for billing purposes.

Supervised employees in a call center setting.

Managed employee evaluation and coaching.

Provided management with daily CMS/Avaya reports.

EDUCATION

The Chubb Institute, Springfield, PA

Diploma in Computer Technical Support

CITE of Delaware County, Chester, PA 19103

Certificate in Comprehensive Office Skills



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