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Network Operations Engineer/NOC Engineer

Jamaica, New York, United States
February 01, 2018

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Shahria Islam

Jamaica, NY *****. 347-***-****.


Results oriented, resourceful and self-motivated Networking Professional, known for high quality, flexibility and fast service of work. A self-starter with hands-on experience supporting and resolving complex networking issues, possessing effective organizational skills and excellent working knowledge of networking technologies.

Professional strengths:

Network Operations Center / Administration


Cisco Routers & Switches (maintenance, repair)


Wireless: Cisco WLC, Cisco Prime, Access Point

Juniper SSL VPN: Junos Pulse

Monitoring: Solarwinds Orion (NPM & NCM)

IP Addressing DHCP: Infoblox

Ticketing System: ServiceNow

Diagnosis & Troubleshooting hardware

Data Center Racking & Stacking Networking Device

On-call with Vendor & Coordinate with Customer

Microsoft Word, Excel, Documentation

Communication & Collaboration (internal&external)

Education & Certification:

College of Engineering and Applied Science, STONY BROOK (SUNY), NY

Bachelor of Engineering, Electrical Engineering

Cisco Certified Network Associate (CCNA)

Cisco ID: CSCO12716183



Network Field Engineer 09/2017- Present

Responsible for installing and racking The Skyus DS and Meraki MX65 as a pair for smart wireless solution to start fresh or retrofit existing infrastructure according to the SLA.

Execute the Site Remediation Plan provided by the Network Engineer. Troubleshoot any issues that arise while executing.

Work with the vendor from TCS Basys control to test changes implemented to all systems.

BTCL, Dhaka, Bangladesh

JR. Network Administrator 01/2017-07/2017

BTCL or Bangladesh Telecommunications Company Limited is the largest telecommunications company in Bangladesh. BTCL provides land-line telephone services in Bangladesh's urban areas, including domestic long-distance calling and international services as well as internet services.

Provided provisioning and programming of telecommunications or network equipment including phone systems, ADSL connection, switches.

Supported IT to the end users and solving technical problems in both a stand-alone and a network environment.

Installed and configured computer hardware operating systems and applications. Assembling PC, hardware trouble shooting and maintenance, checking network equipment for electrical safety.

Demonstrated appropriate troubleshooting by understanding the problems stated by the scribes and providing the clear picture to the escalation team or account manager for further troubleshooting.


Network Operations Engineer 05/2015-07/2016

Regeneron Pharmaceuticals, Inc. is a biopharmaceutical company that discovers, develops, and commercializes pharmaceutical products for the treatment of serious medical conditions. The Company has therapeutic candidates in clinical trials for the potential treatment of cancer, eye diseases, and inflammatory diseases, and has preclinical programs in other diseases and disorders.

Provided operational support for a medium enterprise network: setting up user roles on the Juniper Pulse SA2500, provisioning IP space in Infoblox, and configuring/deploying switches to the network as required.

Worked with vendors on root-cause analysis: relating to issues such as VPN slowness, WAN latency, and switch hardware failures as well as worked with end users, contractors on general network implementation goals and troubleshooting.

Leveraged Solarwinds Orion to perform NAC security scoping, pre-deployment. Created Excel spreadsheets to quantify all network devices and also part of Infoblox upgrade project.

Utilized Cisco Prime to provide wireless scoping and assign guest accounts. Monitor, analyze, configured Cisco WAP (wireless access point) according to the network demand using Cisco WLC.

Initiated failover testing for Infoblox appliances during scheduled change windows for testing HA redundancy. In addition, assisted with connectivity testing for AWS circuit, verifying the DNA Nexus login screen was accessible from customer side.

Performed break/fix troubleshooting on Cisco CSM server: investigated false positives and log backup issues in Event Manager.

Scheduled and executed successful change maintenance on network spine, leaf, and customer devices, as directed. Was responsible for closing network operations ticket on daily basis using Service Now ticketing system.


Intern/ Network Operation Admin 05/2012- 07/2012 & 07/2014-02/2015

iMATRIX Technologies assists organizations in the design, development, and implementation of appropriate computer infrastructure that helps integrate organizational processes with other resources to provide maximum value to achieving the overall objectives and targets.

Experience in Core LAN/WAN Hardware handled: Cisco Routers & Cisco Switches and part of migration of RIP V2 to OSPF.

Configured and administrated OSPF routing with multiple areas for networks between sites. Implemented OSPF MD5 Authentication between each OSPF enabled subnet to prevent unauthorized insertion of routes into the domain.

Created VLAN and Inter-VLAN Routing with Multilayer Switching.

Worked with Client teams to find out supplies for their Network Requirements.


Intern/ Network Operations Technician 05/2013-07/2013

Teletalk Bangladesh Ltd. provides mobile telephone services in Bangladesh. It offers prepaid, postpaid, corporate, and international roaming voice packages; Internet services; handsets and devices; and mobile messaging services.

Demonstrated a natural affinity for troubleshooting and resolving client issues quickly and performed administrative support for RIP, OSPF routing protocol.

Handled the tasks of changing power supply, switches and routers to increase performance and was responsible for maintaining detailed time based incident logs and technical checklists.

Responsibilities included but was not limited to day-to day management, staff administration, creating and developing policies and procedures, documentation, and scheduling as needed reports to management.

Under the supervision of Managers and Executive Assistants, expanded its network in order to better accommodate its growing customer base as well as to keep the promise of providing better service.

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