TONYA CAROUTHERS

Hartford, CT *****

860-***-****

ac4ayz@r.postjobfree.com

Food Service Professional offering full working knowledge of restaurants. Excellent customer service delivery. Keen sense of urgency. Physically strong, flexible to scheduling. Intermediate computer user.

EXPERIENCE

Shipping & Receiving, Home Goods, Bloomfield, CT 2017-2018

Accurately Placed Price Tags on all Merchandise

Clean up Work Area to Specification of Superiors

Work Collaboratively with my coworkers & supervisors

Maintain Safety Protocols continually throughout shift

Waitress/Server, Frankie’s Diner, Bridgeport, CT 2008-2010

Provided excellent customer service while working overnight shift in popular, 24/7 diner.

Waitress/Server, Bennigan’s, Wethersfield, CT 2006-2008

Greeted diners, determining needs, suggesting menu items, and taking orders.

Delivered meals in a timely and professional manner, ensuring total customer satisfaction.

Answered busy phones, taking to-go orders or giving directions.

Rang register, took payments, made change, processed credit cards.

Cleaned and sanitized all areas of restaurant continually throughout shift, following policy, procedure, and health regulations.

Worked well with all staff, assisting coworkers with duties as needed.

Supervisor, Dial America, Wethersfield, CT 2001-2003

Oversaw crew of seven telemarketers, promoting sales of magazines for non-profit agencies.

Ensured workers met quotas, took breaks, kept busy, mentoring as needed.

Made telephone calls to prospective customers, following script.

Remained professional in all situations.

EDUCATION

Coursework toward degree – Capital Community College/Goodwin College, Hartford, CT

Certified Nurse’s Aide – Goodwin College, East Hartford, CT

GED – Urban League of Greater Hartford, CT

Salute Victorian of class