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Administrative Assistant/Receptionist/Customer Care Specialist/Exports

Location:
Oxford, Connecticut, United States
Posted:
February 01, 2018

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Resume:

EUGENIA ROSSON

PHONE 203-***-****

ac4ax6@r.postjobfree.com

PROFESSIONAL EXPERIENCE

KINETIX INTERNATIONAL LOGISTICS – SHELTON, CT

U.N. Mission Account Assistant (Temp position) 5/2017-6/2017 ●Monitoring high volume of international mission shipments on a daily basis to third world countries, i.e. Accra, Bamako, Dakar, Juba, Tunis, Abuja

●Data Entry - Accurately updating shipment status in Odyssey system to final destination

●Communication with multiple international U.N. client offices and DHL via email to request and provide information

●Resolving shipping errors and/or delays in customs

●Monitoring payment status for closing missions

●Working both independently and as part of a team

ZETROZ INC. – TRUMBULL, CT

Executive Administrative Assistant 3/ 2013 - 12/2015

●Manage calendars and appointments on a daily basis for the Executive Team.

●Coordinate travel arrangements and itineraries for the Executive Team and employees .

●Coordinate conference calls and GoToMeetings.

●Preparation for Board of Directors Meetings.

● Receptionist -Operate multi-line phone system and greet guests.

●Distribute daily mail accordingly – incoming and outgoing.

●Process purchase orders to be sent to vendors.

●Order entry, invoicing and payments via Quickbooks.

●Global logistics – expediting shipments worldwide.

●Ability to navigate Authorize.Net for reports, refunds and voids.

●Assistant to HR- onboarding new employees.

●Prepare Nondisclosure Agreements (NDA)

●Order office supplies.

●Filing and scanning documents.

●Event planner .

●Ability to multi-task and work independently.

●Registered Notary Public

COOPERSURGICAL - TRUMBULL, CT

Senior International Sales Support Administrator 2009-2010

●Identify and grow new business in an assigned territory targeting global distributors. Coordinate account development with the Vice President of International Sales. Contact, qualify and develop on-going relationships with assigned accounts in order to increase the sales volume for identified territories.

●Expedite international orders and follow up on outstanding credit and warranty issues. Prepare all Pro Forma invoices and commercial papers as required.

●Prepare weekly sales reports for International sales, gathering all the data necessary for the report.

●Work independently to continue to meet and exceed company sales goals through up-selling and sampling products to potential distributors. Analyze market coverage and identifying additional opportunities for growth.

●Work with dealers and International Sales Managers on competitive information pertaining to prices, new market entrants, new products, regional market developments, etc. Support company-wide marketing and sales initiatives by providing industry market and product trends, sales data, competitor analyses, sales materials and account/customer feedback to the respective manager.

●Work with the regulatory affairs department to manage product recalls.

●Administer sales contracts for international sales.

International Sales Administrator / Supervisor 1990 – 2009

●Delivered world class customer service and built customer satisfaction and loyalty.

●Provided effective and timely resolution of a range of customer inquiries and requests.

●Demonstrated judgment in the disbursement of adjustments and credits.

●Attended domestic and international trade shows annually. Responsible for working the booth and generating sales.

●Increased the customer experience by providing information on new products and services through up selling opportunities.

●Exercised strong interpersonal communication skills with customers and department personnel. Accepted assignments with an open, cooperative, positive and team-oriented attitude.

Executive Assistant for the Vice President, International Marketing 1980 - 1990

●Coordinated attendance at international trade shows and symposiums.

●High volume of contact with international distributors and customers.

EDUCATION

Sacred Heart University, Fairfield, CT 1983

Travel Agent Course

Gibbs College, Norwalk, CT 1974

Administrative Assistant

Mattatuck Community College, Waterbury, CT 1972 - 1973

Associates Degree – Liberal Arts

Emotional Intelligence Course (Online) 4/2017

ADMINISTRATIVE ASSISTANT SKILLS:

Calendar Management (Google/Outlook)

Travel Arrangements

Receptionist

Hosting Management Meetings (BOD)

General Office Duties

Purchasing

Order Entry, Invoicing and Expediting Worldwide

Customer Service oriented - internal and external

INTERNATIONAL SALES ADMINISTRATIVE SKILLS: TECHNICAL EXPERTISE:

Export Documentation; Banking (Letters of Credit) Microsoft Office Suite

Account Acquisition & Retention Dataworks, Odyssey, Authorize.Net

Territory Management & Customer Support Quickbooks



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