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Administrative Assistant Customer Service

West Warwick, Rhode Island, 02893, United States
February 01, 2018

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New England Institute of Technology Warwick, RI

Bachelor of Science, Business Management, GPA 3.09 1996

Associate in Science, Computerized Office Tech, GPA 3.91

Husson College Bangor, ME Business Concentration 1988

Relevant Courses: Business Correspondence, Administrative Management, Human Resource Management, Production and Operation Management, Technical Writing and Entrepreneurship (creating and managing), Statistics, English, and Shorthand.


Computer Desktop Publishing: General knowledge of Microsoft PowerPoint 4.0 and Adobe PageMaker. Word Processing: Proficient in Microsoft Word for Windows, Word Perfect 5.1, Word Perfect for Windows, general knowledge of MultiMate, keyboarding speed 50 wpm. Spreadsheet: Proficient in Lotus /3, version 2.2, Microsoft Excel. Database: Thorough knowledge of DBASE IV and PCFILE, general knowledge of Microsoft Access. Trained in STASS/NITRAS and eNTRS database programs.

User Systems: Windows 3.1, Windows 95, Windows NT 4.0, Windows 2000 Professional, Windows Vista and Windows 2007.

Administrative/Management Database Design and Management: Designed and implemented new student file database for college recruiting officers. Updated existing customer database existing customer database (fourfold to 5,000 entries) using visitor sign-in book and company orders for marketing and informational mailings.

Data Entry: Recorded incoming student information into database for various Officer Training Command, Newport (OTCN) class courses and instructor and management needs.

Reports: Produced various reports for several external as well as internal organizations who needed to know who we had on board at any one time. Located students scheduled to be in class, but were absent.

Class-Size Controls: Kept track of quota controls to make sure that the number of students who had requested seats for various classes did not go over the spaces available.

Liaison: Acted as liaison between students and Personnel Support Detachment (PSD) to provide students with as much assistance with PSD matters as possible.

Seminar Planning: Coordinated meetings and seminars for United States Military personnel spouses. Seminars outlined Military base activities surrounding region and services available to new base personnel.

Inventory Management: Managed requests for office supplies, and executed orders for individual programs. Also, managed inventory on-hand.

General Program Management: Daily interaction with students and staff required to make sure program ran smoothly.

Other: General knowledge of shorthand, accounting, bookkeeping, database entry, cash register operation, and legal transcription.

Customer Service Telephone and mail correspondence with students, staff and guest instructors.


Newport Naval Station, OTCN Newport, RI Administrative Assistant, General Clerk 111 2000-2012

QSS (2010-2012)

Alutiiq (2005-2010)

Mancon (2003-2005)

S3LTD (2000-2003)

Naval Undersea Warfare Center, MRC Middletown, RI Administrative Assistant/Branch Secretary 1997

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