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Management Manager

Loganville, Georgia, 30052, United States
February 01, 2018

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Felicia Mann

**** ****** ******* *****

Loganville, GA 30052



10+ years of professional experience managing software development training, work schedules, and web deliverables to make sure projects are implemented, deadlines are met, and within budget. Experience leading IT teams in the development of builds, migrations, and release of web application deployments.


Bachelor of Business Administration

Major: Marketing Minor: Computer Information Systems

Georgia State University - Atlanta, GA

Workshops taken at Tennessee Valley Authority:

Negotiation skills, Goal/Time Management, Diversity Awareness, Effective Leadership


* NT, 2000, XP, Vista, 7, 8, 10


* ASP.NET, VB.NET, ASP, PHP, HTML, JavaScript, VBScript

* Visual Studio .NET

* Microsoft Access

* Epic

* Oracle, SQL Plus

* PowerBuilder

* AllScripts EPSI Reporting Tool

* Windows Server 2000, 2003

* Visual Basic 6.0

* Kronos Timekeeper



* Tableau

* Microsoft Excel

* Photoshop

* Microsoft PowerPoint

* Visio

* Papervision

* Crystal Reports

* Apache Server

* IIS 5.5, 6.0

* Star Team

* SQL Server

* SCM/Quest

* AllScripts EMSTAT

* Content Management System

* EDCoder

* Star Navigator 15

* Monarch Lawson, Monarch Star

* PeopleSoft


Piedmont Hospital- Emergency Department – Atlanta, GA

06/2011 - present

Senior Systems Analyst


* Lead clinical, end-user projects by preparing and managing functional specifications, project plans and interacting with IS, end-users, and upper management to complete and implement project plan.

* Perform workflow analysis, completes flowcharts and related documentation as necessary.

* Lead each stage of the project: implementation, training and support of the projects. Develop segments of plan to include resource needs.

* Submit updated and completed project plans to upper management team as necessary.

* Create workflow diagrams in Visio of new ED processes.

* Meet with upper management for requirement gathering of how new functionality or customization wanted to the system

* Create functional specifications that include what the new functionality on the system is for, screens layouts, design specifications, and what will be captured by the system.

* Assess user training needs and develop in-services based on the needs assessment.

* Assist upper management team in ensuring hospital security/privacy compliance for the users on all assigned Emergency Services and hospital applications.

* Report progress and barriers to upper management team and coordinates enterprise system interfacing.

* Prepare periodic and/or as requested status reports that quantitatively and qualitatively inform of project progress, opportunities, and results.

* Coordinate activities, events and anticipated milestones with upper management team to ensure successful implementation.

* Maintain system software; making recommendations on upgrades and process improvement.

* Ensure that new technologies and application enhancements are validated in accordance with hospital operating procedures and methodologies by coordinating efforts with upper management and appropriate staff.

* Resolves software/hardware issues by working directly with IS and/or vendor as necessary

* Participate in certain aspects of user consulting system analysis and design, and vendor contracts.

* Participate in weekly Change Management and ED Leadership committee meetings.

* Directly serve as an IS liaison for the staff and physicians for Emergency Services and hospital applications.

* Work with EMSTAT vendor on ending contract with Piedmont ED after go-live of Epic.

* Resolve conflict with ED employees time – errors with punch on time clock – fix in Kronos.

* Approved ED Coding staff overtime, manage coverage, set quotas,etc.

* Perform ED Coding staff yearly employee evaluations and kept up with their time in Kronos.

* Assist ED Director in budgeting for IS needs.

* Responsible for ED monthly department budget of expenses.

* Generate, review and explain for discrepancies of expenses and over/under budgeted amounts.

* Coordinates the purchase and maintenance of medical and capital equipment necessary for the ED.


* Make daily rounds in clinical areas seeking trouble spots, identified problems requiring configuration modifications, follow up to ensure resolution, recognize and resolve issues related to interface or receiving systems in a timely manner.

* Communicate system’s status with users effectively, orally or in writing as appropriate.

* Implement new ED physician group starting in ED and new ED MD electronic patient documentation system at same time – setup testing labs, configure new PCs in ED, train ER Physicians on software, provided training manuals, test and provide documentation to interface group making sure PhysDoc can transmit patient charting documentation to Quest, coordinated go-live.

* Implemented ED Fast Track technology setup – setup and configured PC’s, prescription, label, and prescription printers. Made sure applications (Softlab, Quest, EMSTAT) were working correctly and able to print lab labels, prescriptions, patient charts, etc. Made sure ports were active and devices could read from network.

* Implemented closing of Team Triage in ED by making sure ports were deactivated, PC’s, printers, telephones, etc. were moved and routed to a new location.

* Assisted with Epic PC Refresh before go-live – giving requirements of ED PC layout, system requirements needed to have Epic Playground (testing environment) and EMSTAT installed – embedded thin client (WYSE device) vs. fat client(regular PC) on the same PC until Epic go-live and then EMSTAT would be removed.

* Making sure at cut-off before go-live no more patients were entered in EMSTAT and current patients left in the software get moved to Epic.

* Help unit secretary, nurses, physicians, techs of any Epic training or PC issues during go-live.

* Attended EPIC super users training classes for the ED portion of Epic - ASAP module.

* On call 24/7 for any IT issues arise in the ED.

* Design and implement discharge phone call back system which improved Piedmont’s Press Ganey patient satisfaction scores by 40 percent.

* Design EMS tracking system to measure EMS turnaround times in the ED.

* Monthly ad hoc reporting of ED data to different departments within Piedmont using Microsoft Access.

* Run daily stats for Piedmont Hospital ER to monitor their ED door to Doc, time in department, patient census, bed optimization, and other ED measures using Access, SQL Server, and Excel

* Monthly ad hoc reporting of data regarding the Alaris pumps – errors caught from drugs given on the Alaris pump, overrides, etc.

* Monthly ad hoc reporting to Piedmont Heart Institute regarding chest pain and AMI ED data for Piedmont Atlanta and Piedmont Fayette needed for their chest pain accreditation.

* Part-time technical support for Piedmont Fayette on EMSTAT software issues and creating ad hoc reports.

* Worked with Legacy on how long to keep EMSTAT system active before archiving and moving data to a new server so ED directors could access the old patient charts as pdf’s after Epic go-live.

* Develop and maintain ED intranet website.

* Maintain and customize ED screens in EMSTAT and PhysDoc software.

* Troubleshoot any IS issues the ER Physician billing vendor (Intermedix) had remoting into Piedmont network.

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