Resume

Sign in

Customer Service Manager

Location:
Edmonds, Washington, United States
Salary:
NA
Posted:
February 01, 2018

Contact this candidate

BRIAN J . ANDERSON

***** **** ****** ****, *******, Washington 98026

206-***-**** ● ac4avx@r.postjobfree.com

E X P E R I E N C E D M A N A G E M E N T P R O F E S S I O N A L CAREER OBJECTIVE AND SUMMARY

A dynamic leader seeking a leadership or management role. Fully capable of performing at a high level, with minimal orientation, in any industry or setting. Core competencies include:

Organizational leadership

Goal-setting, execution and follow-through

Effective and supportive supervision

Built a culture of safety awareness

Performance reviews and accountability

Project management and execution

Relentless focus on profitability

Creativity in marketing and management

Training, mentoring and succession planning

Customer service orientation

Creative business partnerships

Commitment to managing by example

LEADERSHIP EXPERIENCE

Lowe’s Home Improvement

1996 to 2017

2011 to 2017 STORE MANAGER

Lynwood, Washington

Successfully led over 200 employees at this location, which ranks in the top 5 in the region with annual sales of more than $50 million. 1996 to 2011 ASSISTANT STORE MANAGER

North Seattle, Everett and Smokey Point, Washington Sparks, Nevada; Bradenton, Florida

1988 to 1996 ASSISTANT STORE MANAGER

Ernst Home Centers

Northgate and University Village, Seattle, Washington POSITIVE IMPACT

In five years, grew annual sales figures by more than $15 million.

Successfully launched an in-home selling initiative that ranked in the top 5 in the region, comprising Project Exteriors, Project Interiors, Special Orders, Installed Sales and Commercial Business.

Achieved Sales and Service Employee Incentive targets for eight straight quarters.

Unique in our market, implemented a seven-day freight program to receive and stock merchandise throughout the week.

(Continued)

BRIAN J . ANDERSON

13228 59th Avenue West, Seattle, Washington 98026

206-***-**** ● ac4avx@r.postjobfree.com

E X P E R I E N C E D M A N A G E M E N T P R O F E S S I O N A L Page 2

POSITIVE IMPACT (Continued)

Created and implemented a successful business plan for the Lawn and Garden department, including scheduling over 100 employees and 30 vendors.

Implemented cross-training for all associates, ensuring skills in installations, special orders, credit, protection plans, telephones and registers. COMMUNITY INVOLVEMENT

Partnered with a local family in Make-A-Wish program to benefit a young child fighting cancer.

Led 30 volunteers in remodeling a home and landscaping a yard, part of the Rebuild Renton initiative.

Worked with Lynnwood Boys & Girls Club to sponsor a community day with local business partners.

As part of Rebuild Seattle, led over 100 volunteers to install a playground and remodel five homes.

UNIVERSITY AND OTHER EDUCATION

CERTIFICATE IN BUSINESS MANAGEMENT, 2012

University of North Carolina, Chapel Hill, North Carolina ASSOCIATE IN ARTS IN ACCOUNTING, 1994

Shoreline Community College, Shoreline, Washington Additional professional training through the Ken Blanchard Companies includes: Situational Leadership II

Performance Management Process Gaps

Servant Leadership

Change Leadership

HIGH QUALITY REFERENCES ARE AVAILABLE



Contact this candidate