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Senior Enterprise, IT Project Manager

Chicago, Illinois, United States
February 01, 2018

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Josephine Fazio

St. Charles, IL ***** http:// 773-***-****

Dynamic Project and Process Improvement Leader

Deliver Exceptional Transformation, Operational Excellence and Customer Satisfaction

Accomplished, forward-thinking senior leader with diversified professional experience leading continuous improvement and transformation initiatives. Poised to deliver enterprise level projects of the highest complexity and potential risk. Certified as a Six Sigma Green Belt with proven experience in Agile and Waterfall Project Management.

Recognized by senior leadership, business sponsors and functional leaders for stellar communication and influencing skills. Known for ability to bring order to chaos and salvage previously failing high-stakes, cross-functional projects. Consistent in meeting or exceeding project schedules, budget, scope requirements, business and customer satisfaction objectives.

Areas of Expertise

Change Management & Enablement

Team & Organizational Leadership

Stakeholder Management

Business & IT Process Improvement

IT Project & Portfolio Management

Business Transformation

On & Off Shore Vendor Management

Staff Training & Development



Certified Green Belt


Areas of Knowledge





Clarity PPM

Lync Room System

Microsoft Lync

Microsoft Project

Microsoft Visio


Great Plains

Live Wire

Professional Experience

PLS, Oakbrook, IL 2016 – Present

Enterprise Senior Project Manager

Partner with key business leaders to ensure timely and successful execution of multiple strategic initiatives with strong emphasis on stakeholder and vendor management. Create and track project plans, milestones, deliverables and status reports utilizing change management, project and Lean Six Sigma best practices. Attend Senior Leadership Meetings to provide health and status of projects objectives while maintaining project transparency.

Partner with development teams to create customized solutions for POS Upgrade, creation of Western Union Interface, and PLS Mobile App.

Deployed Great Plains 2015 Financial (ERP) system upgrade project ahead of schedule, subsequent to two previously unsuccessful attempts under prior leader. Consulted and collaborated with PLS team and four vendors to deliver solution, creating cohesive team through communication, planning and stakeholder management skills.

Created zero defect Project, Production Transition and Deployment plans for Upgrade that involved multiple Vendors, Security, Accounting, Infrastructure and Legal stakeholders. Level of detail documented within plans ensured smooth cutover with no issues during or after deployment.

Delivered successful, on-time deployment of EMV Card Reader project with installation of 2500+ EMV Debit/Credit Card devices to 200 Check-Cashing stores with zero defects due to effective communications throughout requirement gathering, project plan creation, pilot process, and deployment.

Supported development of organizational PMO framework, processes and associated training.

Josephine Fazio Page Two

KELLOGG’S, Oakbrook, IL 2015

IT Senior Project Manager

Collaborated with global business partners to develop, review, and drive strategic Video Conferencing solution using Lync Room System.

Managed, led and deployed $1M global Proof of Concept project foundational to $5M Video Conferencing replacement project, creating and executing on global project plan involving 10 regional offices with multiple vendors.

Collaborated with Procurement to create and deploy Request for Information document that enabled procurement of 4 top Video Conferencing vendors.

Coordinated with vendors for regional user acceptance, integration, and performance testing.

OFFICE DEPOT / OFFICE MAX, Naperville, IL 2008 – 2015

IT Infrastructure Program/ Lead Project Manager 2014 – 2015

Led high-profile IT transformation projects which created multi-million-dollar synergies for the business merger. Collaborated with Finance, Call Center, and IT departments to define scope, budget, schedule and resource requirements for project plans involving multiple vendors and locations.

Developed schedules, managed the change management process, and communicated project status to stakeholders while creating marketing strategies, managing risks and interfacing with all internal and external partners in validation of customer requirements.

oProjects included: Cloud technology for outsourced Call Centers, Workstation migration and upgrades, Finance technology and agent migrations, PCI assessment, remediation, and Asset Management.

Managed deployment of 150+ published instances in Citrix environment.

Enterprise Architecture Program Manager 2013

Collaborated with IT functional teams to develop, review and drive strategic solutions throughout enterprise. Facilitated weekly Enterprise Architecture meetings. Owned and updated Application Portfolio that drove weekly discussions and decisions for merger meetings.

Effectively developed new functional reference model used to ensure business outputs and requirements aligned to correct IT Applications.

Increased quality awareness and served as Change Agent by teaching groups use of CAST IT model.

IT Program Manager, New Business Channel 2011 – 2012

Developed and deployed strategic process initiatives for the newly created new business unit, collaborating with business & IT VP’s, Directors, and Associates, to create and deliver monthly functional steering committee meetings. Managed and delivered $3M Portfolio, leading 50+ resources.

Directed and implemented the third-party Co-Packing process and project ensuring $12M in inventory tracked and invoiced accurately.

Developed and led an E-Commerce implementation with Amazon, creating over $600K in new revenue.

Established and executed a testing strategy that was used as a model for testing Amazon and E-Bay projects.

Designed repeatable on-boarding processes for new customers that saved over 80 hours of cycle time.

IT Business Process Analyst / Project Manager 2008 – 2011

Documented and evaluated existing and potential processes with IT Finance, while identifying cost reductions and inefficiencies.

Effectively developed a contingent labor process that reduced vendor list by 40%.

Renegotiated contract rates that resulted in a yearly saving of $500K.

Implemented and drove telecom service, as well as vendor reduction process, resulting in annual savings of $100K.

Saved approximately $600K through process improvement with Outsourcing agency for Cash Application department.

Additional Professional Experience: Inquiry Operations Manager, Collections & Inquiry Manager, Training Specialist, Customer Service Professional, Collection Specialist at Key Bank and Xerox Corporation.

Education Certifications Professional Development

Business Management Degree

GE Certified Six Sigma Green Belt

Global Technology ITIL Foundation

Camp IT Portfolio Management

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