Tammy Mastin

Broken Arrow, OK *****

ac4avo@r.postjobfree.com - 918-***-****

More than 18 years of successful experience in customer service and support with recognized strengths in telecommunications, problem-solving and trouble-shooting, support, and planning/implementing procedures and systems to avoid problems in the first place.

Possess solid computer skills. Excellent working knowledge using: Microsoft Excel, WordPerfect, Microsoft Word, Microsoft Power Point, QuickBooks, and Micros Ordering System. Authorized to work in the US for any employer

WORK EXPERIENCE

Geneal Manager

Tropical Tango LLC - Broken Arrow, OK - October 2016 to September 2016

*staffing, controlling labor, training

*Peforming inventories and truck orders

*reviewing P&L, accounts payable and receivable

*payroll

Restaurant Manager

Wendy's- Broken Arrow, OK April 2016 to September 2016

* Follows company policies and procedures, along with human resource policies

* Manage food, labor, paper, and other controllable costs, according to guides

* Maintain proper staffing levels, insuring a high level of customer service

* Assign breaks, releases employees from work duties

* Monitor crew prep production and procedures execution

* Execute new product roll - outs, train crew members on these products

* Orientate other managers and crew members, provide training and development

* Identify and develop crewmembers as candidates for shift manager positions

* Prepare reports on sales, inventory, purchases, hours work, and cash

* Conform to all local, state, and federal laws

Operating Partner/General Manager

Sonic Drive- In - Wagoner, OK - January 2015 to April 2016

* Manage, train, and coach drive-in employees, management and conducts orientation.

* Directs and assigns drive-in employees and management to perform all duties in the Basic Stations during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.

* Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices. Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.

* Performs opening and/or closing duties to standard.

* Monitors and makes appropriate adjustments to staffing levels during assigned shift.

* Prepares employee work schedules.

* Monitors and maintains inventory levels to ensure product availability and portion control. Places orders for food, paper and other supplies within cost control procedures.

* Monitors performance of vendors.

* Completes and maintains all drive-in employment-related records and payroll records.

* Reinforces the importance of placing guests' needs first to drive-in employees on a consistent basis.

* Immediately resolves guest requests and complaints in a respectful manner.

* Recruits, interviews and hires crew and management team members ..

* Determines compensation levels of drive-in employees within company guidelines.

* Prepares all necessary operational reports. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.

* Develops and implements a marketing plan.

* Complies with all federal, state and local wage and hour laws and labor and employment laws.

* Performs frequent washing and sanitizing of food areas, food preparation tools, and hands.

* Performs other job-related duties as assigned or required.

Executive Director

Westfield Child Development Center - Westfield, PA - March 2012 to August 2013

* Wrote grants for non-profit organization - received all that were written, in the amount of $43,000.00.

* Accounts receivable and payable.

* Hiring and managing personnel.

* Maintain DPW (PA 3270) standards for curriculum, food, building, ratios, personnel, and safety. Monitor and maintain security for approximately 35 children and 8 staff at one time.

* Writing and implementing nutritional menus for children ages 7 weeks through 12 years of age. Restocking and maintaining all inventories: curriculum, food, and supplies. Wrote and implemented emergency preparedness plan, personnel privacy policy, dress code, and designed parent contract.

Transport Maintenance Technician

Adelphia Business Solutions - August 2001 to April 2007

* Monitored and maintained the company's communications network. While installing, testing, troubleshooting central office equipment, transport facility equipment and customer circuits. Also provided tier 2 technical support to outside technicians, internal departments, and customers.

* Proficiently performed duties with the familiarity and understanding of all equipment deployed on the network. This equipment includes: Fujitsu FLM, Flash wave, Lucent DDM, DMX, Tellabs DACS 1/0, 3/1, and IV systems Tellabs Titan 5500, and Carrier Access Equipment. Knowledgeable in the use of TL1 commands to provision and maintain the network integrity.

* Worked chronic issues.

Dental Assistant

Dr Lynn Cornish - Coudersport, PA September 2004 to January 2005

* Performed a variety of patient care, office, and laboratory duties.

* Worked chair side as the dentist examined and treated patients. Made patients as comfortable as possible, prepared them for treatment, and obtained their dental records. Handed instruments and materials to the dentist and kept the patients' mouths dry and clear by using suction. Instructed patients on postoperative and general oral health care.

* Sterilized and disinfected instruments and equipment, prepared instruments for dental procedures. Prepared materials for impressions and restorations, and processed x-ray films.

Data Processing Record Telecommunications Center Operator United States Soldier - Fort Gordon, GA - May 1993 to August 1995

* Single Source Processor Sigint (SSP-S) Operator.

* Conducted maintenance and repairs on tactical support equipment.

* Experience with performing unit maintenance on manual and automated telecommunications equipment that may link mainframes, mini computers, and microcomputers. Controlled all incoming and outgoing TOP SECRET messages/traffic for the Military Intelligence Personnel.

EDUCATION

Bachelor of Science in Psychology

Mansfield University of Pennsylvania - Mansfield, PA December 2011

MILITARY SERVICE

Service Country: United States

Branch: US Army

Rank: E-3

May 1993 to September 1995

CERTIFICATIONS/LICENSES

ServSafe

July 2015 to July 2020

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