DANIEL SEMYCK

Round Lake, Il, ***** • 847-***-**** • ac4av5@r.postjobfree.com

www.linkedin.com/in/daniel-semyck

PROFILE

Accomplished and passionate customer-centric operations executive with extensive experience managing and motivating cross-functional teams. A pragmatic and strategic leader who has inspired business teams with continuous improvement generating measurable growth and capital efficiency. An organizational change agent with a personal mantra of “a healthy dissatisfaction with the status quo” now pivoting to opportunities in distribution and logistics management. QUALIFICATIONS

o Leadership – sponsor and leader of projects with broad scope and cross-functional implications promoting teamwork and partnership having an impact throughout the organization. o Program Management – Ability to prioritize workloads to meet all objectives. Demonstrated analytical and problem solving skills, excellent oral and communication skills, ability to effectively establish and maintain working relationships with peers and constituents at all levels within the organization.

o Communication Skills – Excellent rapport with staff, peers, and upper management encouraging collaboration with other internal functional leaders to influence decision-making. o Flexible and Adaptable – Embraces change, challenges status quo and makes recommendations for improvements to processes and procedures.

PROFESSIONAL EXPERIENCE

PAMPERED CHEF LTD., Addison, IL 1995 – 2017

Part of Berkshire Hathaway, Pampered Chef is a multi-national, direct seller of high-quality kitchen tools, cookware, dining & entertaining products, and food pantry items sold at home cooking shows. With 350 active SKUs, and an average of 2,500 orders and 4,000 cartons processed per day, over 1 million cartons are shipped per year.

Director, Customer Solutions (2011 – 2017)

Personally recruited by senior management to make a career development shift to apply distribution experience and general management leadership skills to the customer care function. Provided direction, motivation, and supervision of daily operations with 3 direct reports and a team of 50+ Customer Service professionals supporting phone/email/chat/social media interactions. Directed the Work Force Management team to ensure proper agent coverage and high service levels. Served as a strategic leader, attuned to the ever-changing needs of customers and sales consultants, acting as the subject matter expert to increase performance and efficiencies that deliver on the commitment of an exceptional customer experience.

Investigated, approved and installed a customized Oracle CSM to ensure proper documentation and an enhanced customer experience.

Initiated a metric performance model leading to enhanced customer service levels (as measured through CSAT scores).

Recommended and implemented staff reorganization, trimming staff from over 120+ agents and nine supervisors to 50+ agents and four supervisors.

Launched both chat and social media channels to give customers their preferred choice of interaction.

Created and installed a new CSAT program to monitor the quality of contacts from the customer perspective; 92% of responses were positive (rated either good or excellent on all five questions).

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Director of Distribution Operations (1995 – 2011)

Started as a supervisor, and promoted three times, eventually assuming responsibility for all domestic and international distribution operations, including four facilities in the US and Canada, as well as shipping to the UK and Germany. Led a team of 130 full time employees and 100 temporary employees covering two shifts.

Reconfigured picking and conveyor lines to again increase throughput. Lines picked per hour increased from 80 to 130, initially. Ultimately increased to 150 – an 87.5% productivity improvement.

Recommended and then consummated new pick and pack process and procedures utilizing conveyor flow installation with lighting enhancement and utilization.

Championed implementation of paperless order fulfillment system, increasing throughput by 33%.

Quarterbacked move of headquarters office and distribution center to new 1,000,000 sq. ft. facility to manage increased sales and inventory demands.

Initiated shipping operations throughout Canada. CIRCUIT CITY STORES, INC., Various US Cities 1985 – 1995 Circuit City Stores Inc. was the nation's second largest retailer of consumer electronics, personal computers, and entertainment software, with more than 600 stores located throughout the United States.

Operations Manager

Originally hired to open the Huntsville, Alabama market. Promoted three times assuming increased levels in responsibility overseeing retail operations in Birmingham, Miami/Fort Lauderdale and ultimately nine stores in the Greater Chicago area.

EDUCATION

Northern Illinois University

Major: Business Management

PROFESSIONAL AFFILIATION

WERC (Warehousing and Education Counsel), Member

PASSIONS

Cycling • Chicago Cubs • Karaoke • Movies

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