Customer Service Project Manager

CHRISTOPHER STEVENS

West Hills, CA ***** 818-***-**** ac4auw@r.postjobfree.com

DIRECTOR OF OPERATIONS

Process Improvements Lean Six Sigma Blackbelt Team Leadership Accomplished operations management professional with a solid background in coaching and mentoring staff to improve processes resulting in increased growth and revenue. Proven track record in managing and steering operations for a large, complex printing plant. Astute problem solver with a solid ability to maintain standards of efficiency and organization while working well under pressure. Experienced in influencing above average team performance by setting the example of excellence. Continually evaluates procedures to identify and implement process improvement initiatives to propel profitability while minimizing costs. Key skills include:

Operational Efficiencies

Team Development & Training

Productivity Enhancement

Budgeting & Cost Control

Negotiation & Communication

Team Collaboration

Project Management

Financial Management

Strategic Planning & Analysis

Stakeholder Relations

P&L Oversight

Revenue Growth

P ROFESSIONAL E X P E R I ENCE

BOBRICK WASHROOM SUPPLIES, North Hollywood, CA 2017 – Present Project Manager / Lean Six Sigma Blackbelt

Direct all aspects of operations, including building and growing the organization’s bottom line. Collaborate cross- functionally across all levels, including leadership to steer transition to and implementation of new ERP system, comprising systems for sales, warehousing & production, operations and CRM.

Leverage Six Sigma and Lean methodologies to evaluate and improve systems and processes leading to increased profitability and productivity while reducing costs.

Partner with additional Project Manager to lead comprehensive Enterprise Resource System execution.

Oversee indirect team of 7 charged with supporting systems implementation and improvements across manufacturing, supply chain and customer service operations.

Manage and maintain budget of $3M, ensuring all deliverables are completed within target.

Source and negotiate with vendors for software and facilitate on-time completion with minimal downtime.

Drive quoting, ordering, manufacturing and purchasing while delivering financial transparency. AS YOU ARE INCORPORATED, Reseda, CA 2006 – 2017

Program Manager, Development

Launched and built up successful nonprofit organization from the ground up. Supported program management for this nonprofit firm dedicated to identifying needs and resources for the Los Angeles community and delivering hope to low income and at-risk families.

Managed all aspects of operations, including polling community to identify areas of need.

Developed multiple programs and processes to distribute over $1M in food annually.

Designed and developed a childcare facility and preschool at an affordable price for low income families.

Provided private childcare at reasonable pricing as well as counseling for abuse victims and their families and tutoring programs for young people from elementary school to HS.

Formulated a donation and distribution network that distributed $750,000 in food and supplies annually. GARRETT AVIATION / GE (ACQUIRED BY GE), Van Nuys, CA Earlier Career Six Sigma Blackbelt

Secured over $4M in savings through process improvement initiatives and training, including automating ERP systems to streamline access to real-time project data. Awarded 13,000 in stock options for steering project. T E CHNOLOGY P ROFICIENCY

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook SharePoint, MS Project, Visio, Photoshop, Infor Syteline, Infor CloudSuite Industrial, Go to Meeting, Infor CPQ

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