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Project Manager Supply Chain

New Berlin, Wisconsin, United States
February 01, 2018

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Mobile: 704-***-****



ITIL V3 certified

Certified Business Analyst

Japanese language proficiency

MBA with Supply chain


Waterfall and Agile


Project scheduling, planning,

management & execution

Incident Analysis and


Problem Management

Business and Requirement


Project Documentation

Effective Risk and

Stakeholder Management

Root-Cause Analysis

Release Management

Extensive Client Interaction


Quality Management

Business Continuity


Lotus Notes Professional

MS office & MS Visio

JMP Pro (SAS) analytics

Pro-model programing


• Over 8 years of experience in IT industry with diverse professional background ranging from a Japanese

language translator to application developer to data delivery management & operations for the business.

• As a Global Lead for the E2E Data Delivery Management team, wherein I managed 4 resources across 2


• Excellent verbal & written communication skills.

• Exceptional team management and leadership skills.

• Proficient in Japanese Language skills, certified Sankyu Exam (Level 3) and Nikyu Exam (Level 2). Certified in in Business Japanese.

• Performed the role of an Incident Analyst and a Problem Manager. Worked with various cross functional &

technical teams to ensure data delivery within set SLAs.

• Performed role of a Quality Assurance Specialist for strength of around 50.

• Extensive experience of using JMP Pro software for Predictive analytics, to create a logistic regression models.

• Handsome experience on Simulation of Cash to Cash cycle in ERP simulation on SAP platform which entailed demand forecasting & planning, MRP, production planning,

logistics planning, distribution to multiple locations and distributors.

• Experience of using Pro-Model programming software used for better planning & designing of the shop or warehouse to improve turnaround time for buyers.

• Authored and presented paper on “Make or Buy” strategy for operations management.

• Produced and presented a marketing plan to increase the capacity of the Men’s Shelter in Charlotte which included SWOT and PESTEL analysis, marketing strategy, financial implications, action plan & performance metrics.


IBM Global Services Jan 2008 to Jan 2016

Position: Senior Systems Engineer

PROJECT #1: CoC 24x7 (Data Delivery management to the primary sales team in IBM) Role: Global Lead for End-to-End Data Delivery Management Responsibilities:

• Managed project resources, progress, completion timeframes and budget while exceeding key operational performance targets.

• Deployed the Kanban board as a part of Agile, to plan and execute seamless timely

(within SLAs) data delivery (24x7) between all applications within the landscape for 3 different geographies having 3 different SLAs within a day.

• Led successful deployment for feeds by working with different cross functional teams and combating difficult timelines thus ensuring minimal impact on the business.

• Developed the trend of the data volume as well as possible risks flowing through the supply chain through data analysis which helped my team in keeping the all the stakeholders informed.

• Managed & Enabled teams to solve technical challenges, especially when they involve negotiation between multiple business or technical stakeholders within prescribed SLAs.

• Created the risk mitigation plan by conducting risk analysis to prioritize the risks based on their probability and impact.

• Improved many business activities / processes by analyzing issues, executing Root Cause Analysis process, implementing all corrective & preventive actions and introducing automation which helped to control cost and ensure optimum performance.

• Provided ongoing operational process analysis, weekly reviews, mitigated scope creep, communicated project status, risk & dependencies and identified & resolved operational issues and constraints.

• Increased team’s turnaround time by 40% for problem resolution by building a knowledge wiki (case base reasoning).

• Collaborated all different teams under CoC 24x7 portfolio for quality purpose. Managed project documentation for day to day delivery as well as audit preparedness for all Quality and Systems audits and Business Continuity Planning execution and testing. Conducted quality assurance audits for projects across domains.

• Maintained and submitted performance metrics such as delivered defect density, schedule/ effort variance, cost per resource on behalf of project manager. PROJECT #2: 18QPIU Lotus Notes Applications

Under 18QPIU portfolio worked as Project Lead for PEW (Parts Entitlement Warranty) & Primary Lotus notes developer for UCI (Used Parts Reutilization Control Instructions) projects. Both the projects were built using the lotus notes technology platform i.e. collaboration and workflow using lotus script & formula language.

Roles: Project lead & Primary Lotus Notes Application Developer Responsibilities:

• Implemented all the SDLC phases viz end to end development of requirements right from requirements gathering, effort estimation, high level and low-level design creation, test cases creation, coding, system integration & user Acceptance testing support and deployment under waterfall methodology. Was involved in active client interaction through all these phases.

• Prioritized requirements, schedule creation for releases and updating the project documentation in timely manner.

• Tracked & managed every release in order to achieve timely completion.

• Increased team’s efficiency to collaborate by setting up applications in the Configuration Management tool such as Rational Team Concert.

• Saved 70% efforts of the data entry users and 40% cost by creating an agent which would create documents from the text file for several geographies.

• Increased internal customer satisfaction by streamlined on/off boarding process for the entire portfolio to adhere to using IBM guidelines and also refined the review process by creating a tool which allowed to submit work products and give review comments in the tool itself.

• Extracted, curated & published the utilization reports for all team members on a weekly basis to assist the Project Manager, with capacity planning, deployment of resources to various projects.

PROJECT# 3: Mitsubishi Motor Corporation

IBM maintained and enhanced various systems that Mitsubishi had in the Mainframe and Java technology for various aspects of their business, which included Quality, Job Scheduling and Logistics etc.

Roles: Primary Japanese Language translator and interpreter Responsibilities:

• Worked with 8 different teams of Mainframe and Java technology as Primary translator

& interpreter.

• Translated technical documents and project communication from (E-J) (J-E).

• Reviewed the work of junior translators.

• Successfully delivered basic Japanese language training to Mitsubishi project engineers over 2 months.

PROJECT# 4: Deal Hub Japan

Deal Hub brought together the functional capability and all of the business unit capability of IBM to support sellers while dealing with a customer from the bid process to the closure of the deal.

Roles: Primary Japanese Language translator and interpreter Responsibilities:

• Worked as a primary Japanese Language Interpreter and Translator, across 5 teams.

• Translated technical documents and project communication from (E-J) (J-E).

• Worked onsite at Tokyo, Japan through the Deal Hub Japan project for 2.5 months and was involved in knowledge transfer, interpretation during calls and translation of mail communication between the onshore and offshore teams as well as clients.

• Successfully implemented common practice for collaborated working between India and Japan team.

Additional responsibilities at Organization level at IBM

• Worked actively as End to End Manager along with HR team for Cultural Pillar of IBM Club.

• Conceptualized the event by finalizing the budget, negotiating with vendors & procurement team, collaborating with multi location teams, forming team, prioritizing tasks, assigning tasks to team members, getting various things like materials, logistics in place and coordinating the work across all 6 locations.

• Successfully managed and executed 6 events in one year. 2 of the events were executed without budget. My efforts were much appreciated by HR team. EDUCATION

Master of Business Administration in Supply Chain Management, University of Wisconsin, Milwaukee, 2017

Bachelor of Commerce, University of Pune, 2006

Business Continuity Management Specialist, Continuity and Resilience, 2014 Certified Business Analyst, Foundation Level, IBAQB®, 2013 ITIL V3 Foundation, Information Systems Examinations Board Limited, 2013 Business Japanese Test certified, BJT Division, 2009 Japan Foundation Nikyu Exam (Level 2), Japan Foundation and Japan Educational Exchanges and Services, 2007

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