Katrina Singleton

**** ******** ****** ********, ******* 31909 706-***-****

ac4aul@r.postjobfree.com

PROFESSIONAL SUMMARY

Well-educated professional with more than 14 years of experience in the Insurance Industry. I have significant experience in auditing and editing, as well as in regulatory and compliance. I am versatile, reliable, and efficient with the ability to work in fast-paced environments under strict deadlines. Diversified skills include the ability to review and analyze complex documents, and the ability to do the extensive research necessary to complete any task in the field. I am well-organized and detail-oriented, with excellent oral and written communication skills and the ability to partner across departments to meet the needs of the team.

EDUCATION

Columbus State University, 1995

Bachelor of Arts in English Literature

WORK EXPERIENCE

Muscogee County School District, Columbus, GA 2018 -Present

Substitute Teacher

• Demonstrates prompt and regular attendance when scheduled.

• Utilizes appropriate procedures for student safety and welfare.

• Manages classroom and provides instruction according to plans as provided by the classroom teacher.

• Uses appropriate behavior management strategies.

• Performs other duties as assigned by appropriate administrator.

Aflac, Columbus, GA 2001-2011

Compliance Analyst

• Reviewed and analyzed grievances and appeals from state departments of insurance in accordance with federal and state regulations

• Utilized guidelines and review tools while working with internal departments such as Claims, Policy Services, Marketing, and the fraud unit, to determine how to resolve disputes

• Organized, investigated, and tracked consumer complaints and inquiries from state departments of insurance to completion

• Composed responses to inquiries and complaints in a clear, concise manner

• Utilized Microsoft Office, to include Word, Access, and Outlook, on a daily basis

• Made timely decisions regarding inquiries in order to comply with state-mandated guidelines

• Managed time and maintained organization of daily responsibilities

Aflac, Columbus,, GA 1999-2001

Editor

• Edited and proofread all corporate documents before they were sent to print

• Collaborated with other departments in the writing of manuals, articles, and other documents

• Maintained the integrity of the company logo

• Edited and proofread policies and brochures

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