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Customer Service Quality

United States
February 01, 2018

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**** **** **** ****** *** *** Louisville, KY 40220

(765) ***-****


I am seeking the opportunity to leverage my multi-faceted managerial skills, with a focus on quality, within a dynamic environment for a progressive company that thrives on employee dedication and an exceptional work ethic, embraces knowledge share, supports potential, team oriented, and offers ample opportunity for advancement.


Process Coach – Ford Motor Company (Kentucky Truck Plant) Louisville, KY 5/17 –Present

Responsible for production of Super duty truck at a fortune 500 automotive assembly plant.

Manage guide and mentor100 +/- operators Including Reward for outstanding service as well as disciplinary action

Ensure a safe working environment

Arranging manpower

Entering payroll

Maintaining quality

Ensure maximum production is met on a daily basis

Attend production quality meetings and speak to quality issues

Ensure repairs are made

Ensure parts stock issues are related to materials handling

Track, collect and retain data

Work with other Process Coaches, Team Leaders, Operators and Upper Management to improve the manufacturing process as well as quality.

Communicate production, quality, safety, maintenance and human resource issues to appropriate departments

Position held in Trim and frame departments.

Line Quality - Honda Manufacturing of Indiana, Greensburg, IN 4/08 – 5/2017

Responsible for investigating quality issues pertaining to application of paint for a top 5

Global auto manufacturers.

Use of 5P problem solving tools

Root cause analysis

Developing counter measures

Quality checks

Tracking, trending and reporting defects

Developed training and process operation standards

Schedule and manage meetings

Present findings and solutions to upper management

Manage associates

Coordinate projects with line quality, team coordinators, team managers, quality engineers and department heads

Previous positions held for this employer – Line associate/ new model trainer/ team coordinator.

Associate/Batesville Casket Division – Hillenbrand Industries, Batesville, IN 7/01 – 4/2008

Responsible for assisting the aggressive production of the nation’s leading Casket


Manager – Halpin’s One Stop, Metamora, IN 2/01-7/2001

Responsible for sales and daily operations of a small convenience market:

Merchandise & Fuel Inventories

Vendor & Delivery Management

General Customer Service

Manager – Ruf Excavating & Trucking, Inc., Metamora, IN 1990-2000

Responsible for the coordination of daily activities that run a successful family-owned

Excavating company:

Job Scheduling

Crew Assignment

Equipment Transportation/Coordination

Collections & Payroll


Independent Designer/Seamstress – Self-Employed, Brookville, IN 1985-1998

Owned & operated a self-directed seamstress shop designing and producing school

Uniforms, wedding gowns, bridesmaid’s dresses, prom dresses, and general alterations.

Pageant Director – Metamora Merchants Association, Metamora, IN 1983-1985

Directed all pageant activities associated with the annual Miss Metamora Contest:

Local Advertising

Campaigns & Negotiations Associated with Shop Owners’ Support

Venue Selection & Preparation

Screening & Selection of Candidates and Judges

Coordination & Implementation of Pre-Pageant & Pageant Activities

Domestic Engineer - Homemaker, Metamora, IN 1982-2001

Managed multiple parental and domestic duties to support the personal development of

5+ children:

General Parental Duties

School Chaperone

Cheerleading & Sporting Events

Dance Lessons, Recitals & Shows

Modeling Engagements

Cosmetologist - Lady Lynn’s Salon, Brookville, IN 1981-1982


2008 – Present - See attachment.

1981 Graduate/License of Cosmetology - Connersville Area Vocational School, Connersville IN

1981 Graduate - Brookville High School, Brookville IN

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