Professional Summary

Military Experience

Experience

MICHAEL E. SCOTT

**** ******* *****, ***********, ** 27525 (H) 919-***-**** ac4ath@r.postjobfree.com Accomplished advocate with a solid history of achievement in working with the public and private agencies. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include natural supports, teaching recovery skills. Active Listening Enlisted for 24 years between

active duty and reserve time.

Platoon Sgt, jump master,

parachute rigger, weapons

instructor, range safety officer.

Operation Enduring

Freedom/Operation Iraqi Freedom

Veteran.

Recreational Therapist 09/2012 to 05/2017

Central Regional Hospital/DHHS/State Government – Butner, NC Conduct therapy sessions to improve patients' mental and physical well-being. Observe, analyze, and record patients' participation, reactions, and progress during treatment sessions, modifying treatment programs as needed. Plan, organize, direct and participate in treatment programs and activities to facilitate patients' rehabilitation, help them integrate into the community and prevent further medical problems.

Counsel and encourage patients to develop leisure activities. Psychosocial Rehabilitation 04/2004 to 08/2012

Alliance Rehabilitative Care, Inc – Henderson, NC

Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.

Monitor and record clients' progress to ensure that goals and objectives are met.

.

Confer with physicians, psychologists, occupational therapists, and other professionals to develop and implement client rehabilitation programs. Collaborate with community agencies to establish facilities and programs for persons with disabilities.

Education

Manage budgets and direct case service allocations, authorizing expenditures and payments.

Mental Health Case Manager 02/1999 to 04/2004

VGFW Area Mental Health – Henderson, NC

Guide clients in the development of skills or strategies for dealing with their problems.

Develop and implement treatment plans.

Fill out and maintain client-related paperwork, including federal- and state- mandated forms, client diagnostic records, and progress notes. Prepare and maintain all required treatment records and reports. Evaluate clients' physical or mental condition, based on review of client information.

Refer patients, clients, or family members to community resources or to specialists as necessary.

Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations.

Customer Support Manager 01/1995 to 08/1997

Sam's Club – Wilmington, NC

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Bachelor1997 of Arts: Recreational Therapy/Counseling May University of North Carolina Wilmington - Wilmington, NC Bachelor1988 of Arts: Education/Exercise Science/Health Minor in History May Catawba College - Salisbury, NC

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