Customer Service Representative

CONNIE HOLMES

*** *** ** *******, ** ***** 205-***-****

***************@*****.***

To obtain a position where my analytical, organizational, and customer service skills will be effectively utilized to promote growth on a personal and professional level.

EXPERIENCE

1998 – JANUARY 12, 2018

CUSTOMER SERVICE REPRESENTATIVE, Ebsco industries

Primary functions included Accounts Receivable and closing month end processes to ensure that the outstanding Accounts Receivable was properly stated. These responsibilities were included with the original duties outlined below.

AUGUST 17, 1987 - 1998

CUSTOMER SERVICE REPRESENTATIVE, Ebsco industries

Primary functions included, but were not limited to, assisting customers with complaints and balancing cumulative reports for customers. This included caring for my own client list and their accounts by researching and making decisions on invoices. I also provided first line of contact in resolving other outstanding customer issues. I communicated with and assisted a varied customer base which included both domestic and international clients. I also provided support to my coworkers and supervisors to guarantee department goals were met or exceeded. I ensured excellent customer service with every contact by providing on call/email resolution for every customer.

EDUCATION

1978 (2 YEAR COURSE)

GENERAL CLERICAL DEGREE, Central Alabama Community College

SKILLS

Extensive customer service background

Computer Research Technology

Experienced use of Microsoft Word, Excel, Outlook and various other programs and systems

Accounts Payable: occasional invoice research & payments

Ability to organize and balance multiple task and assignments by utilizing proven organization skills with strong attention to detail

Ability to multi-task various projects and duties in a way that would both achieve professional goals, as well as my own personal expectations.

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