Customer Service Agent

Mr Ryan Yule

Mobile: +447*********

Email: ********@****.***

Personal Profile

I am creative and confident, able to work to high standards on my own initiative as well as thriving when working within groups and with others as a team. I am enthusiastic with an excellent work ethic and a driven, hard-working mind set. I build an excellent rapport with both work colleagues and customers and have experience providing great customer service, particularly in the hospitality sector however also within sales and marketing.

I have a passion for travel. In January 2017 I returned after working and paying my way on one amazing journey around parts of Europe, Australia and South East Asia. My initiative and strengths have been demonstrated, and tested, by the practical experience and trials of casual work from the Arctic Circle to the Australian Outback and subsequently living among locals in Vietnam and Cambodia.

I am also computer literate, and have used most computer program and software such as Outlook, Word, PowerPoint, Excel as well as various others that are not Microsoft program such as OpenOffice and Zoho.

Strengths

Excellent team worker

Great communicator/explainer

Very flexible

Driven & focused

Excellent organisation & timekeeping

IT proficient

Great problem solver

Excellent at coming up with new ideas

Excellent attention to detail

Employment

Macgregor’s Roadhouse

General Manager / Licence Holder

Apr 2017 – Present

Reason for leaving:

Seasonal Employment

Duties include serving customers, preparing food and beverages, managing stock, managing employees, handling money and banking. I was also the Premises Manager and Personal Licence Holder.

World Travel

Casual Work / World Travel

Nov 2015 – Jan 2017

Reason for leaving:

Seek Out A Future Career

Meeting a desire for extensive travel, I worked a number of casual jobs in the hospitality sector in Finland and Australia (Queensland, Northern Territory & Western Australia) earning to pay for two months travel in Vietnam, Cambodia, Malaysia and Singapore.

Campanile Hotel

Receptionist / Waiter

April 2013 – Nov 2015

Reason for leaving:

To Travel

Communicating with customers via email, face to face and over the phone, upselling hotel products and services, completing financial audits, ensuring the effective operation of other staff members, using company software regarding bookings and occasionally working night shifts. In addition to these duties I was often required to act as a Waiter during breakfast. These duties include interacting with customer, handling money, clearing tables, pouring drinks, making coffees.

Pexel

Sales & Marketing Representative

Nov 2010 - Mar 2013

Reason for leaving:

Increased Pay / Better Location

Duties include handling inbound and outbound calls, providing customers with quotations, making accurate cost calculations, building on existing and new customer relationships, negotiating and closing sales, gathering and updating customer information, recording all sales and valuable information, being training regularly regarding new products.

Education and Qualifications

Park Mains High School, Erskine

Aug 2005 – Jun 2010

Intermediate 2

Business management (A)

English (C)

Intermediate 1

Maths (A)

Chemistry (A)

Standard Grades

Admin (1)

History (2)

German (3)

The Open University, Scotland

Aug 2017 – Present

BA Honours Degree in Language Studies

Spanish and German

References

References Available Upon Request

Contact this candidate