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Customer Service Representative

Tallmadge, Ohio, United States
February 01, 2018

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Ellen Sterling

***South Munroe Road Tallmadge, Ohio 44278 Home 330-***-****

Objective: To utilize education and work experience in an Office Setting. Work as a team player to benefit your company and its customers. Highly motivated and dependable. Qualified for a solid, permanent career, devoted to outstanding customer service.

Education: National Institute of Technology/Fortis College Cuyahoga Falls, Ohio

Medical Coding and Billing Graduated 3/2009

Externship: Pain Management Technology Akron, Ohio

Completed 54/120 hours in a medical setting prior to graduation

Medicare/Medicaid Billing/Workman’s Compensation

Researched patient files and updated demographics

Contacted medical facilities regarding insurance issues to finalize patients bills

Received incoming patient calls regarding personal medical supply orders/reorders

Sent follow up letters to patients on workman’s compensation benefits regarding DME’s

Filed alpha/numeric patient charts

American Medical Response Akron, Ohio

Completed 66/120 hours in a medical setting

File trip tickets /alpha/numeric(for ambulance services)

Reviewed/Scanned large quantities of patient records/Verified information100 Daily.

Work History:

Island Medical Management 2/2017-11/2017 Medical Customer Service Representative

Inbound call from patients regarding questions concerning their medical bills.

Process daily mail and reports to be mailed out as assigned.

Update patient demographics via data base.

Update pre-collection status for unpaid bills.

Peter Hart/American Directions Group 3/5/2012-12/8/2015 Company Closed.

Phone surveyor for data research groups

Operate computerized dialing system

Conduct and code completed surveys

Follow procedural specifics as directed

Suarez Corporation Cuyahoga Falls, Ohio 6/2009-12/2011

Telesales Customer Service Representative

Call existing customers regarding products purchased from our company

Inform customers of new products for sale

Process new sales orders/Answer questions regarding problems with purchases

Headliners Hair Salon 4/2006-present

General Shop Assistant

Order Supplies as needed

Replenish shelves with hair care products

Reception duties

General cleaning of the shop/After-hours access

St.Thomas Hospital Akron, Ohio (Temporary/Subject to recall as needed) 9/2009-Present

Referral Account Specialist

Notify Summa Care Members by phone about benefits status and member meetings

Answer questions regarding benefit eligibility/100 calls per hour quota

Professional References

American Directions Group

Allen Hite/Operations Manager

2215 E Waterloo Rd, Akron, OH 44312


St. Thomas Hospital

Carrie Tucker/Summa Connections/Supervisor

444 N. Main Street Akron, Ohio 44310


Headliners Hair Design

Karen Slonsky/Owner/Operator

678 Eastwood Avenue Tallmadge, Ohio 44278

(330) 633- 2349

Spherion Staffing

Jane Barnett, PHR / Manager, On-Premise

575 E. Market Street

Idabelle Firestone Center #422 Akron, OH 44304


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