Customer Service Representative
Resume:
Ellen Sterling
***South Munroe Road Tallmadge, Ohio 44278 Home 330-***-**** *************@*****.***
Objective: To utilize education and work experience in an Office Setting. Work as a team player to benefit your company and its customers. Highly motivated and dependable. Qualified for a solid, permanent career, devoted to outstanding customer service.
Education: National Institute of Technology/Fortis College Cuyahoga Falls, Ohio
Medical Coding and Billing Graduated 3/2009
Externship: Pain Management Technology Akron, Ohio
Completed 54/120 hours in a medical setting prior to graduation
Medicare/Medicaid Billing/Workman’s Compensation
Researched patient files and updated demographics
Contacted medical facilities regarding insurance issues to finalize patients bills
Received incoming patient calls regarding personal medical supply orders/reorders
Sent follow up letters to patients on workman’s compensation benefits regarding DME’s
Filed alpha/numeric patient charts
American Medical Response Akron, Ohio
Completed 66/120 hours in a medical setting
File trip tickets /alpha/numeric(for ambulance services)
Reviewed/Scanned large quantities of patient records/Verified information100 Daily.
Work History:
Island Medical Management 2/2017-11/2017 Medical Customer Service Representative
Inbound call from patients regarding questions concerning their medical bills.
Process daily mail and reports to be mailed out as assigned.
Update patient demographics via data base.
Update pre-collection status for unpaid bills.
Peter Hart/American Directions Group 3/5/2012-12/8/2015 Company Closed.
Phone surveyor for data research groups
Operate computerized dialing system
Conduct and code completed surveys
Follow procedural specifics as directed
Suarez Corporation Cuyahoga Falls, Ohio 6/2009-12/2011
Telesales Customer Service Representative
Call existing customers regarding products purchased from our company
Inform customers of new products for sale
Process new sales orders/Answer questions regarding problems with purchases
Headliners Hair Salon 4/2006-present
General Shop Assistant
Order Supplies as needed
Replenish shelves with hair care products
Reception duties
General cleaning of the shop/After-hours access
St.Thomas Hospital Akron, Ohio (Temporary/Subject to recall as needed) 9/2009-Present
Referral Account Specialist
Notify Summa Care Members by phone about benefits status and member meetings
Answer questions regarding benefit eligibility/100 calls per hour quota
Professional References
American Directions Group
Allen Hite/Operations Manager
2215 E Waterloo Rd, Akron, OH 44312
St. Thomas Hospital
Carrie Tucker/Summa Connections/Supervisor
444 N. Main Street Akron, Ohio 44310
Headliners Hair Design
Karen Slonsky/Owner/Operator
678 Eastwood Avenue Tallmadge, Ohio 44278
(330) 633- 2349
Spherion Staffing
Jane Barnett, PHR / Manager, On-Premise
575 E. Market Street
Idabelle Firestone Center #422 Akron, OH 44304
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