Customer Service Manager

Sharonda Francois

**** ***** **, *******, ** **161 469-***-**** **********@***.***

PROFESSIONAL SUMMARY

Experienced, dependable, motivated leader and team player. I always strive to be the best at what I do. Seasoned in the areas of business, finance, and customer service. Looking for a great opportunity to do what I do best.

EMPLOYMENT HISTORY

O ce Manager, Service Loan Company. Garland

Oct. 2014 – Aug. 2016

Supervise the work of o ce, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Provide employees with guidance in handling di cult or complex problems or in resolving escalated complaints or disputes.

Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.

Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

O ce Manager, Atlas Credit Company. Terrell

May. 2009 – Oct. 2014

Supervise the work of o ce, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Provide employees with guidance in handling di cult or complex problems or in resolving escalated complaints or disputes.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

EDUCATION

Trinity Valley Community College, Dallas, TX

Accounting

Trinity Valley Community College, Terrell, TX

Cosmetology, May. 2006

Executive Secretarial School, Dallas, TX

Business Management, May. 1991

SKILLS

Proficient in Microsoft O ce and other computer programs Expert

Business Management Skills Expert

Self motivated and able to improvise when needed Expert

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