Jains Westmenster, Tower A 14D,
Arunachalam Road, Saligrammam,
To excel in global institution that leverages my managerial and analytical skills to various business scenarios in present times. Also to work in an environment that provides a challenging and rewarding career ensuring a high level of work satisfaction and are helpful in achieving organizational goals.
IBM India Pvt Ltd SEP 2011 to Till date
IT Service Delivery Manager / IT Transition & Integration Manager / Project Management
Over all 16 Plus Years of experience with focus of 13 Years of Project & Operation Management
Expertise in customer need assessment and client communication
Strong Knowledge on IT process/Frameworks, Project Management Skills, IT Transition & Delivery Support.
Proactive and structured approach to projects
Competent liaison between management, clients and personnel
Strong communication, presentation, analytical and problem solving skills.
Cisco Certified Network Associate (CCNA)
PMP, PMI institute
ACP, PMI Institute
Certified Scrum Master (CSM)
As IT – Project Manager in IBM India Pvt Ltd, Jul 2016 to Till Date
Establishing/leading the account PM Process and mentoring the account PM team on the processes.
Monitoring the utilization & Workload of the PM team & dispatching/assigning the projects according to the team utilization.
Initiating the Project after cross checking the Requirements and providing sign off against PM review.
Initiating the TSM Handover meeting from the Solutioning team
Preparing Cadence, Base lining with Technical teams & getting customer’s approval.
Preparing resource concurrent Project Schedule and base lining it with customer.
Preparing a detailed Microsoft Project Plan and Getting Concurrence from the Tech teams and Customer
Periodic Tracking of Activities with Tech Teams and Keeping Customer updated weekly and Daily depending on project priority.
Updating the Projects status in weekly HSR Reqo (Danske Bank Repository)
Tracking the Effort and Cost and address/report the variances.
Initiating scope/schedule change and working with the RFS Manager for respective approvals.
Presenting the complex/critical change to Change management team and getting it approved.
Getting the Customer Acceptance on Milestone delivery & Project Completion.
Send a formal Closure Note.
Preparing lessons learned documents and conduct internal and client sessions.
Obtain sign off from the client, closing the resource request, release the resources and close down the project.
Successfully managed a diverse team consisting of onsite and offshore resources.
Introduced and Implemented efficient process improvement in the account to increase productivity and project delivery.
Received appreciation from Customer, Sending Geo on many of the projects.
Achieved High Customer Satisfaction for most of the critical project by delivering On-time and On-Budget.
Key Infra Projects:
Physical & Virtual server build Projects
Installation of SAP BOs & Data Service
SAP upgrades with highest Patch, Kernel and JVM
Flash copy backup
Cloud Migration Projects.
MPLS service provider change
Capacity upgrades on Production servers
As IT - Service Delivery Manager in IBM India Pvt Ltd, Jun 2014 to Jul 2016
Responsible for execution of account responsibilities and IT service ownership, including effective management of delivery components and delivery centers.
Deliver relevant and compelling solutions, and delight our clients with superior quality service in each encounter
Improve Client Satisfaction and increase referensability by delivering customer success.
standardizing and streamlining account IT delivery processes in line with Process Best Practice and Global Account Management Initiatives.
Continue to drive continuous improvement opportunities.
Implement BCP/DR plan, ensuring no service contractual exposure. Contribute to annual testing, communicating accurate/timely plans/results to delivery/client & IT teams
Tangible improvement in personal efficiency and/or productivity
Pro-active actions taken to support Account PE/ DPE in achieving account cost objectives and/or maximizing new revenue opportunities
As IT - Transition & Integration Manager in IBM India Pvt Ltd, Jan 2013 to May 2014
Support the delivery of IT (transition/CR) projects in line with best practice and to scope/schedule/budget.
Provide cross teaming support/backup
Responsible for the end to end IT spectrum, in particular by looking after integration of tools and assets in the overall IT solution deployment.
Track time, expenses and changes per project – to assist with future bidding and financial management
Support the GPS integrated IT project management system, which includes the provision of clear, concise status within the weekly reporting cycle, paying specific attention to definition of issues
Support an effective handover to IT Delivery as part of IT transition project close out or an effective update of steady state process documents, connection databases and support documentation
Support standardization initiatives
Drive a culture of ownership and responsibility for on time delivery of committed services. Establish and continually review plans and processes that will ensure successful new account Go Lives, and successful asset releases.
Take an “end to end” view of transition/project Go Lives to help identify gaps or misses in the training and tools that will be required by the delivery centers.
Successfully transitioned all IT related activities for 4 major accounts.
Hands on Integration activities experience related to IT transition between Multi location Delivery centers.
Interfaced directly with corresponding levels of customer's staff. Managed 3rd party vendors like AT&T, Virtela and HP.
As Business Operation Professional in IBM India Pvt Ltd, from Sep 2011 to Dec 2012.
Preparing MIS on Time & Cost productivity impact across Geo’s and appraise same to the Global Team.
Preparing IT Business Monthly report for AP to track the IT Severity downtime for AP Delivery Centers.
Design and developing the Monthly Report for AP resource to track the Utilization percentage and ensures optimization of resource.
Responsible for IT Solution resource allocation to Business team on pre-sales activities.
In-charge for training and guiding IT Engagement Solution Design Community on Percolator usage and issues.
Weekly reviewing the IT Solution status with the IT Solution community and reporting the same to the Project Management Office.
Preparing the guidelines for the AP Project Management Office and ensuring timely revision and updates.
Responsible for monthly manpower deployment report for management review.
General back office & administration activities.
RS Manpower Solutions and Services MAR 2006 – AUG 2011
RS Manpower Solutions and services is a leading consulting and RPO company with a constant pursuit of identifying human resource solutions and operations to add value and give competitive advantage to entire HR processes of an organization.
Assistant Manager – Project Administration
Time Management, Reporting and Analysis
Preparing the guidelines for the Project & Admin Office and ensuring timely revision and updates
Labour Cost Reporting and Cost monitoring
Preparing Utilization reports and ensures optimization of resources.
Exemplary show cases to senior management on the cost analysis based on MIS reports
Capacity Planning Reporting
Monthly accruals and Invoicing
Coordinate with internal stakeholders and execute weekly & monthly Delivery reporting
On boarding process (This includes on-boarding and informing the new resource the joining procedures).
Updating the information about the status of the project and report the same to senior management.
Communicate impact analyses, expectations, improvement suggestions & plans
Support the decision framework, including issue and conflict resolution among project constituencies.
Interact with team members in order to understand and educate them according to best practices
Bill the clients accordingly for anything which is related to On-call support or AMC that are listed for the project.
Raising an RR for a new resource happens whenever a new resource joins.
Version Technology Solutions JUL 2003 – FEB 2006
A diversified global software development and IT outsourcing company that gives both offshore and onshore technological solutions to business enterprises around the world.
Handling activities involving working out various requirements & coordinating overall project operations for ensuring timely completion.
Support issues management, measurements reporting and request for service.
Support monthly Project Status Reporting.
Organizing induction & training session of new & existing team members by motivating them to achieve organizational goals.
Attending and organizing weekly project status review meetings with team
Providing project support through ownership and management of project documentation and facilitation of project team communications.
Detailed analysis of Internal data to produce monthly reports and excel dashboards for top management
Operate and co-ordinate cross-functionality with sales, marketing, HR and finance for corporate project execution.
SUNVIN TECHNOLOGIES DEC 2000 TO JUN 2003
Business Development Executive
Attend walk-ins, Counselling, Conversions, Generating leads, House calls, Tele-calling, and Generate revenue for the centre.
Managing Process end to end
Billing management and Utilization reporting
Reporting and Analysis
Time management and Cost monitoring
Capacity Planning Reporting
Monthly accruals and Invoicing
Coordinating with the site managers for all Hr requirements
Monthly Manpower Deployment Report for Senior Management review.
Joining formalities / Induction of New Employees.
Conceptualizing & developing training and development initiatives for improved productivity, building capability and quality enhancement.
Identifying training needs across levels through mapping of skills required for different roles and analysis of the existing level of competencies.
Planning, implementation and evaluation of professional soft skill development programs for employees as per evolving needs of the business.
Date of Birth: June 17, 1980
Marital Status: Married