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Customer Service Administrative Assistant

Louisville, Kentucky, United States
January 31, 2018

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Jessica Nall

**** ***** ******* *****

Louisville, KY. 40216



I am seeking the opportunity to join an established company that offers advancement in my career. I want to join a company that embraces team work, hard work and offers the highest level of customer satisfaction.

Professional Experience:

05/2017 – Present CIOX Health – Louisville, KY – Medical Records Specialist

General administrative work (Scanning, Filing, Sorting, Etc.)

Travel to various KentuckyOne Health clinics

Highly organized due to frequent travel amongst clinics

Processing medical requests in a timely manner

Logging medical requests through ESmartLog database

Processing medical requests using SmartLink

Gathering medical records using Allscripts

Record and verify patient identification and personal information

03/2010 - 04/2017 Speedway- Louisville, KY- Manager

Manage a diverse team of employees, with unique backgrounds and ethnicity

Achieve and exceed monthly sales targets and goals.

Handle minor customer complaints, resolving conflict to the satisfaction of the customer.

Handle inventory management, daily bank deposits, and completed daily sales reporting.

Provide support for internal employees

10/2007 - 02/2010 Martins Tavern- Louisville, KY-Bar/Restaurant Manager

Accurately prepared checks, handled operational payments, and inventory ordering

Handled all aspects of new menu creation and execution

Provided an inviting atmosphere to a diverse cliental and quickly corrected any issues quickly

Ensured that all customer expectations were met and exceeded.

Extensive knowledge of alcoholic beverage brands and mixing/serving

03/2004 - 10/2007 Thomas Tree Service, Louisville, KY-Administrative Assistant

Provided administrative support for two outside sales representatives

Handled all incoming and outbound customer service calls

Provided initial quotes and did over the telephone follow up call on leads

Schedule all appointments and prepared final quotes for sales representatives

Placed supply orders to maintain office supplies and commodities


Microsoft Word

Microsoft Excel


Incom Lottery Terminal

Blue Cube

Allscripts (AEHR)





Jefferson Community College Louisville, KY Pleasure Ridge Park, Louisville, KY

2005/2006-Businessmanagement 2001/2005-Diploma


References available upon request

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