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Customer Service Specialist

Chicago, Illinois, United States
January 31, 2018

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Apryl Perkins

815-***-**** mobile

***** *. ******** **. *******, IL 60643


Lending Solutions, LLC. Elgin, IL

Loan Operator December 2015- Oct. 2017

Operated in a high volume, metrics driven call center of over 200 inbound calls per day

Responsible for processing loan applications in compliance with over 300 credit unions and banks

Handled 20-25 “upsells” a day of loans which involved updating customer orders into the system to accommodate the requested packages

Advanced data entry, document verification, and credit report analysis

Responsible for ensuring the completion of applications with speed and accuracy whilst on the phone

Universal Acceptance Corp., Rockford, IL

Account Manager August 2014 - November 2015

Maintained high performance ratings in high volume call setting (inbound & outbound)

Answered customers’ inquiries and concerns via phone and email

Managed over 250 delinquent accounts, advanced data entry

Stayed up-to-date with company computer software (Five 9, Oracle and Metrix) and Shoretel phone systems

Upheld 97% Quality Assurance scoring for customer service throughout employment

Processed claims, payments and refunds as well as various office work

GoHealth, LLC., Chicago, IL

Licensed Insurance Agent June 2011 - August 2014

Worked within a high volume inbound call center of over 100 calls per day while providing customer service regarding applicable insurance plans

Navigated through multiple system applications to fulfill callers requests, updated callers info, processed premium payments

IDHS, Chicago, IL

Office Clerk (Temp) January 2010- January 2011

Provided excellent customer service through offering information for programs and services offered

Responsibilities involved office management, alpha and numeric filling, as well as data entry

Answered phones and greeted customers in a friendly manner, ship and receiving, mail sorter, Downers Grove, IL

Customer Service/Sales Representative November 2007-December 2009

Operated in a high volume, inbound call center while entering and processing customer orders into the system with speed and accuracy

Responsibilities involved advanced order entry of large and custom orders, as well as selling company products nationwide via phone and salesforce software

Processed refunds and handled escalated calls effectively with minimal managerial assistance


Hyde Park Academy, Chicago, IL, High School Diploma June 2004

Northern Illinois University, DeKalb, IL August 2004 - November 2006

Richard J. Daley College Chicago, IL, Associate’s in Applied Science May 2008

Everest College, Merrionette Park, IL, Technical diploma, MAA June 2010

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