Takeala Dixon

Address: **** ****** ** ******, ** 75215 Phone: (214)881-4256Alternate: 214-***-**** Email: ac4afg@r.postjobfree.com

Summary

Results-oriented Customer Service professional with a 10-plus-year successful track record. Demonstrated ability to ensure that appropriate changes are made to resolve customers’ problems and refer customer grievances to designated departments for further investigation. Areas of expertise include:

– MS Word, Excel, PowerPoint – Customer account management

– Customer account creation

Experience

Security Officer

Allied Universal, Dallas, TX

September 2016 – Present

●Ensured the facility is provided with high quality security services to protect people and property

●Reported safety concerns, security breaches and unusual circumstances both verbally and in writing

●Built, improved and maintained effective relationships with both client employees and guests

●Answered questions and assist guests and employees

● Answered phones or greet guests / employees in a professional, welcoming manner

Security Officer/Loss Prevention

Metro One Security, Dallas, TX

September 2015 – August 2016

●Provided on-site leadership for the security personnel assigned to the facility.

●Acted as the principle contact for client management at the facility.

●The hiring, supervision, training, scheduling and development of all shift supervisors and officers assigned to distribution center(s).

●Achieved performance metrics established by the client for the security functions performed by Metro One officers.

●Performed all Metro One internal programs, policies and reporting.

●Achieved performance metrics established by Metro One for expense control, workforce quality, staffing, scheduling and report filing.

●Established productive, collaborative relationships with client site management and Metro One management.

●Maintained communication protocols that provide a productive client relationship.

●Consistently delivered a service that exceeds client expectations.

●Maintained all patrol / fleet vehicles and equipment utilized in performance of the security function on the site.

●Performed initiatives, emergency response and other tasks required by Metro One management.

Fulfillment Specialist

Amazon Fulfillment Center, Dallas, TX

February 2014 – August 2015

• Communicated with manufactures to confirm order status and availability, obtain ship dates and tracking information, confirm cancellations.

• Acquired return authorizations and obtain credit memos from manufacturers.

• Provided shipping documents to vendors for all LTL shipments.

• Processed shipping claims.

• Sent replacement requests and return authorizations to manufacturers in a timely manner.

• Resolved all vendor and carrier invoice discrepancies within goals set forth by Management.

• Provided support to customer service to resolve any order issue that arises.

• Performed any task from time-to-time that may be assigned by a Fulfillment Supervisor.

• Verified required documentation and assist Customer Care and ProSales with questions or issues regarding customer accounts received via email correspondence.

• Effectively communicate with Business Development to rectify any vendor fulfillment issue.

Customer Service Representative

Kohl’s Distribution Center, DeSoto, TX

September 2012 – January 2014

• Assisted customers and internal sales people by providing information on products and services. Enter orders in computer system (Microsoft Dynamics)

• Placed purchase orders with vendors for shipments direct to customers

• Assisted in managing the website and assist customers if they need guidance using the site

• Built and Maintain current and prospective customer relationships Update customer records in database

• Assisted Sales team with day to day customer transactions and new business proposals

Detention Officer/Kitchen Supervisor

Dawson State Jail, Dallas, TX

March 2004 – August 2012

●Monitored door access and security cameras to ensure the safety and security of the facility

●Inspected the facility regularly for security breaches, contraband, and unsanitary conditions. This included doing pat downs and searching cell blocks with in specified regulations.

●Carried authorized firearms for use during scheduled transportation of inmates

●Followed a routine schedule to take a count of all inmates with in a cell block

●Wrote daily reports and maintained a daily log detailing inmate behavior and other noteworthy activity

Education

Certificate in Medical Billing and Coding: Completed 900 hours of intensive

ABHES accredited training which included: ICD 9 & CPT4 coding and

Medisoft billing software, Microsoft Office Suites (Word, Excel, PowerPoint), Electronic

Bill Submission, Medical Terminology, Pharmacology Concepts, Anatomy and

Physiology, Appointment Scheduling, Medical charting, billing procedures and

insurance processing, Policy implementation and procedures for documenting, storing

and retrieving medical-legal documents and insurance data (within HIPAA guidelines),

Analysis and evaluation of patient data for reimbursement (applies ICD/CPT concepts

Skills

●Ability to work with several operating systems, including Windows and Mac

●Excellent communication and interpersonal skills

Licenses

●I received my level two security officer training certificate from The Academy at DFW Gun Club and Training Center. I have my level two security license.

●I received my level three certificate from the Dallas Arms Training Academy also. I also have my level three

●security license

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