Sales Customer Service

Peter A. Czwalina

***** ******** ******** ****, *********, NC 28277

570-***-****; **************@*****.***

Summary Qualification:

-11 years of consultative sales experience in fast paced environment

-Maintained knowledge of state required regulations and insurance coverage requirements as pertains to each state

-Maintained sales pipeline and conducted follow up calls with prospective customers

-Experienced working with seven different companies in the personal lines Auto and Home insurance industry; I’ve also maintained knowledge of company specific requirements, products, and how each company’s highlights best fit in with customer needs

-Consistently met and exceeded performance benchmarks and metrics such as: quality, monthly quotas, closing ratios, schedule adherence, etc.

-Ability to help de-escalate irate customer complaints in a professional manner

-Experience in inbound and outbound calling. Took as many as 50 calls and conducted as many as 80 outbound calls

-Generated up to 140 policies per month

-Well versed in identifying customer needs

-Attended inhouse personal development and leadership development classes

-Experience in teaching in open class room and small group peer to peer collaboration meetings

Objective: Ambitious sales professional seeking rewarding long term career as described by posting in sales role. Willing meet all other company requirements and/or licensing.

Education/Certification/Athletics: Property and Casualty certified in 50 states. BS in Psychology and Education. Multiple time Dean’s List. Participated in formal high school and collegiate athletics. Achieved multiple athletic and all-conference awards.

Work Experience:

MetLife Auto and Home (6/14 to present) – Sales Consultant

Warranty Direct (2/14 to 4/14) – Sales Agent

TZ Insurance (1/13 to 10/13) – Sales Agent/Broker

Kemper/Unitrin Direct (2/06 to 12/12) – Sales Agent

Other Qualifications and Relevent Skills:

-I voluntarily read self-help and personal development leadership books and have attended leadership conferences.

-Customer service, sales, complaint handling, sales lead generation, multiline phone use, data entry, 60 Words per Minutes typing

-Experience in training new hired personel

-Basic computer skills: internet, web browsing, Outlook, MS Excel, MS Word, mobile devices, processing transactions

References available upon request

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