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Senior Service Manager/ Regional Service Manager

Pensacola, Florida, United States
January 31, 2018

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Wesley (Wes)




Over ** years in the Petroleum Industry. Managing the Repairs, Maintenance, and Environmental compliance 24/7 while leading a team of Facility Professionals.


Wesley ( Wes ) McLennan Henderson

6821 Tranquility Trail.

Pace, Florida. 32571

(Cell) 281-***-**** (Alt) 850-***-****


1994-1997 Tate High School

Cantonment, Fl.

While attending high school I also graduated George Stone Technical School and took 2 years automotive mechanics training. After high school I went to work for Nelson Mechanical Contractors as an auto mechanic. 1996-1997 George Stone Technical

Pensacola, Fl.

Graduated George Stone Technical the same year as Tate High School. Took 2nd place in District and 3rd place in State for “VICA” Competitions. Experience:

Senior Service Manager (SSM)

Racetrac Petroleum Inc.

200 Galleria Parkway SE, Suite 600

Atlanta, Ga. 30339

March 2015- Present

(RaceTrac / Raceway Central Division)

Manage facility maintenance, Service Managers, Technicians and environmental compliance for over 200, high volume, commercial facilities in the Alabama, Mississippi, Louisiana, Tennessee, Arkansas, Kentucky, and the Florida markets. Manage the team of individuals responsible for the timely maintenance and repairs of convenience store locations to ensure full operability 24/7, ultimately increasing profitability for the organization.

Lead, train, and guide direct reports and ensures the appropriate resources are available to perform their job.

Team up with the Director of Field Services to establish and maintain departmental goals and objectives to ultimately ensure all services and processes are supporting field personnel and stores.

Build partnerships and facilitate communications between Field Services and Operations Management Teams to ensure the goals of both teams are aligning with the needs of the region.

Oversee facility services functions and ensures all convenience store locations are at full operability at all times, increasing profitability for the organization. Establish and maintain key business relationships with a diverse network of vendors around the region. Directly handles all vendor related functions, including invoice audits and approvals.

Present financial information on a monthly basis as well as quarterly at the Operations financial meetings.

Provide support to cross-functional departments in various projects related to Racetrac and Raceway stores.

Assess current Facility Services processes and programs and recommends solutions to improve operability. Maintain knowledge of local, state, and federal guidelines for facility services as necessary.

Regional Service Manager (RSM)

RaceTrac Petroleum Inc

200 Galleria Parkway SE, Suite 600

Atlanta, Ga. 30339

July 2011 – March 2015

(Houston, Tx. from July 2011 to Jan 2013)

(Florida Panhandle / South Alabama from Jan 2013 to March 2015) Manage facility maintenance and environmental compliance for over 70, high volume, commercial facilities in the Houston, Alabama, and Florida Panhandle markets, averaging an annual maintenance budget of 2 million dollars. Develop and implement cost saving procedures which efficiently streamline operations. Select service and parts vendors, negotiate rates, ensure quality control, manage service contracts, build and maintain relationships with vendors. Inspect and verify completion of major projects.

Provide 24/7 problem resolution leadership to all levels of management personnel regarding maintenance related issues.

Create RFPs and review vendor submissions before approving projects. Oversee the hiring, training and scheduling of multiple direct reports. Define job responsibilities as directed by the organization’s progressive business needs. Inspire development, and provide constructive feedback in an effort to promote direct reports. Assist in processing up to 1000 maintenance requests per month, from vendor dispatch to invoicing.

Complete quarterly inspections at all facilities, including operability, regulatory and contractual compliance status.

Manage special projects and capital improvements. Provide directives to new construction management concerning tasks requiring completion or improvement prior to new facility openings.

Train all levels of management on stage two vapor recovery procedures as required by the Texas Commission on Environmental Quality.

Lead Service Technician

Panhandle Pump Company Inc.

4650 Chestnut Rd.

Molino, Fl. 32577

August 2000- July 2011

Responsible for repairs to a wide variety of Retail Service Station and Bulk Oil/ Fuel Distribution plants. Certifications held in this field are... Gilbarco Dispensing Systems including Encore 500, Eclipes, and EPP. Verifone Ruby/ Sapphire, Bennett, Omntec, Veederoot Level 4, Red Jackett, and F. E. Petro pumps. I also have the knowledge to and have worked on Gorman Rupp, Balcrank, Alemite, Lincoln, and many other types of oil and grease equipment. Held multiple state calibration licenses’s for calibration in Alabama, Florida, and Mississippi.

Light Truck Fleet Mechanic

Nelson Mechanical

511 East Brent Lane.

Pensacola, Fl. 32571

June 1997- August 2000

Lead auto mechanic over fleet of light trucks.

Responsibilities were to keep the maintenance and repairs on 30–40 service trucks.

Tire Technician

Big 10 Tires

Nine Mile Rd.

Pensacola, Fl.

Prior to June 1997

Part Time Tire Technician while attending Tate High School and Technician College.

Escambia County School Board

Escambia County, Fl.

Summer of 1996

Department of Capital Improvement

Work as temporary helping to remodel schools while also attending High School and Technical College.


Over the past 17 years I grew from a basic service technician to a Senior Manager that currently oversees a vast group of individuals to include (Regional Service Managers, Regional Maintenance Managers, Warehouse Coordinators, and the direct reports that report to them. I have encountered and overcame numerous challenges to include Company changes/ growth, Kick off of an internal maintenance program, Hiring of personnel, and providing the training needed to become successful in their career.

Prior to the above, I was a service technician for almost 11 years before joining the Racetrac/ Raceway team and I’m loyal to the company’s I work for. I feel that with the current Racetrac experience and my past technician experience that I could be beneficial to your company.

In the past I have worked as a service provider for Racetrac (Raceway), Murphy USA, Loves Travel Stops, Pilot / Flying J Travel Stops Circle K, and many other stations the entire time that I was employed with Panhandle Pump Co. I know service stations inside and out and I feel that I could be a great asset. I have other technical experience with computers including but not limited to adding and removing software programs, LAN communications, Wireless and Wired Routers. I also have many years experience in the construction field including but not limited to drywall, till, carpentry, concrete and many others. I have built several homes from start to finish including the permitting process.

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