Customer Service Administrative Assistant

Charmayne Frye

OBJECTIVE

Motivated, individual with a successful work performance and dedication to company’s mission. Committed to joining a company that values the growth of its employees where I can use my skills compassion and attention to detail to find shared success within the marketplace.

EXPERIENCE

Stericycle 4/2014- 3/2017

Administrative Assistant

Handled inbound and outbound calls to offer support to our clients

Handled opening and closing of office operations daily

Created client account reports using Microsoft office applications

Assisted retention team for accounts that were at risk of cancelling services

Processed invoices that came in for voice talent applications

Updated client accounts daily and supported any concerns they had about their service

Helped onboard training with new team members

Worked on various support projects delegated to from office manager

Created and distributed reports to various departments

Handled inbound and outbound calls from hospitals, doctors, patients and clients

Created spreadsheets for different departments to track account information and progress

Logged information into computer systems daily as needed

Sonic Drive In 52013- 4/2014

Manger

Handled opening and closing of restaurant operations

Experience with money audits and daily deposits

Handled any issues from irate customers

Scheduled team members to different shift stations based off of business needs

Verde Vista Care and Rehab 12/2011- 1/2013

House Keeper

Cleaned residents rooms daily

Maintained a clean and safe living environment for patients

Ensured laundry and linens were clean and ready at all times

Prepared and reset patients rooms ensuring room was safe, clean and up to code standard

Sittercity.com 9/2011-12/2011

Customer Service Associate

Handled feeding and exercise of pets daily

Made sure pets were safe and taken care of during stay

Banner Medical Clinic 9/2007- 5/2009

Front Office Receptionist

Checked patients into clinic

Made schedule appointments and reschedules for patients

Documented phone messages and prescription requests

Experience uploading various documents and data entry onto various system applications

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