Customer Service Manager

Sidney Ware (*************@*****.*********:*********@*****.***) 318-***-****

**** **** ****** **. **** Hill, SC 29732

OBJECTIVE AND QUALIFICATIONS

A self-motivated and goal-oriented young professional with growing professional skills, and an interest in positions in customer service. Professional qualifications include more than five years in customer service, five years as an established Flight Attendant, and proficiency in software including of Microsoft Office Suite and adaptable to any customer service and or billing software. Transferrable skills from previous employment and leadership experiences include:

Strong interpersonal and written communication skills: In addition to working with customers and satisfying their daily needs, I have experience speaking with passengers and problem solving on flights that less experienced attendants need assistance with. These skills are used daily in my most current position with Team Destiny where I interface with various customers and patients all with different needs.

Growing ability to develop and implement strategic plans: I have evaluated the Federal Aviation Administration standards and collaborated with other staff to design plans that target those standards. In some cases, the strategies employed were not effective and revisions were needed. My work as the Office Manager implemented effective quality customer service ideas for new hires to use when assisting their customers. Also, developing monthly sales and quality goals and achieving them is another example.

Excellent organizational/time management and work ethic: I have been exceptionally effective at establishing priorities. As a Team Lead and Flight Attendant, I implemented the use of databases to effectively manage customer and staff information and documentation.

PROFESSIONAL EXPERIENCE

Executive Assistant, TEAM DESTINY LLC (05-2015 to 12-2017) Work in the office for the company president to ensure flights, hotels, conference calls, and other daily tasks were met. Developed ability to work closely with other agencies to guarantee service is provided accurately and in a timely manner. Duties also included daily inbound and outbound calls, and providing quality customer service.

Office Manager, TEAM DESTINY LLC (11-2012 to 05-2015) Coordinate and arrange travel for company events, as well as car and hotel accommodations for senior level personnel while staying within the developed budgets. Set conference calls and webinars for sales teams as needed. Duties included answering inbound calls and emails at a high volume while assisting customers with appointment information as well as provide technical support when necessary. Responded to customer inquiries and requests, conducted standard office transactions, along with maintaining performance standards.

Document Support Team Lead, CITI MORTGAGE FINANCIAL (11-2011 to 06-2014) Serve as Team Lead. Oversee call volume to answer billing questions and manage customer loan accounts. Worked with various account types and customer inquiries and made account recommendations to establish revenue for the company. Coordinate services for CitiFinancial handling inbound calls, promoting company website to customers, insuring customer’s needs are satisfied. Gained the ability to analyze and review account activity and documents for underwriter’s review. Interfaced extensively with car loan collections staff by participating in staff meetings to gain training techniques and knowledge of the job.

Flight Attendant, UNITED STATES AIRWAYS (2006 to 2011) Work as a flight attendant for Mesa Airlines ensuring safe flights for passengers to and from their destinations while providing superior customer service. Assisted crew members and other staff with training on policies and procedures. Managed a team of ten flight attendants and over 1,300 inquiries daily.

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