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Manager Customer Service

Tallahassee, Florida, United States
January 31, 2018

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Joani L. Blair

****-** *** ***** ********* Road, Tallahassee, FL 32311


Career Objective:

To obtain a responsible, challenging opportunity where my experience and Skill Set can be utilized to grow with the position.

Key Skills:

Communicates effectively and efficiently with all clientele. Resolves In-depth queries, independently and with internal and external business partners. Refined time management planning and intense organization skills that balance work, team and support and ensures accuracy and compliance.

Employment History:

May 1, 2017 – December 7, 2017 Florida School Nutrition Association

Office & Database Manager

Duties included Payroll, HR, AP, AR and Database Management. Assisted in setting up Annual and Leadership Conferences for all Florida School Members of the association. Daily Bank Reconciliations, Deposits and Bill Payment. As office manager, managing employees, general office supplies, conference supplies & set up.

March 16, 2015 – April 30, 2017 Elements Property Insurance Company

Office Manager

Duties include managing the office for Management and Staff. Assist the CFO with monthly Finance Reports. Processed daily premium reports, Expense Reports. All AP/AR items. Distributes all mail received to appropriate departments. Weekly processing supply orders for office and the employees. Handled any building maintenance requests.

Duties also included assisting the Marketing Department with daily task in IPX, SharePoint, Salesforce, Ivan’s Downloads, DFS Appointments and DFS Reappointments, Email kickbacks and ACH Summary Items. Created the template for the new Marketing Manual. Also assisted the claims department with inbound emails, Regular Mail, Certified and scanning items to the claim department associates. Also participated in Assisting Legal Counsel with Mediation and Certified Claim Items with the client and with DFS.

April 14, 2014 – September 2, 2014 First American Title Insurance Company

Financial Analyst

Duties include reviewing and processing commission and bonus payments for over 150 sales reps. Reconcile P&L Information with State Managers on a monthly basis. Reconcile cell phone, automobile (Fleet) and lease accounts. Weekly conference calls with CFO, Corporate Real Estate Group and appropriate teams to review and discuss procedures and compliance items. Facilities assistant for building issues, cover front lobby when needed. Event Planning for all employee’s in current location.

April 1, 2009 – March 30, 2014 First American Title Insurance Company

Facility Lease Managing Coordinator

Duties include all aspects of leasing. Drafting leases, monthly recur rental payment, monthly auditing. Works closely with Corporate Real Estate Group and Partner Company Cushman & Wakefield Broker to ensure all renewals, relocations and new leases are in compliance. Assists Division President, Division CFO and Division Financial Director, Reporting Group, General Ledger Group and Financial Customer Service Group on any items that require research and reporting. Also completes monthly Leasing Reports and Audit Procedures. Handles fixed assets and CIP Amortizations. I have also assisted in any special research projects and analysis when requested. Duties also include Facilitating the Furniture Warehouse, which includes purchasing, selling and disposals for all offices in the division. Also assisted the Facility Building Group to help and ensure team handles any items timely and professional.

November 20, 2007 – March 31, 2009 First American Title Insurance Company

Procurement Supervisor

Duties include managing all First American in house leases and outside vendor leases. Cell Phone and Wireless Card purchaser for the Southeast, Mid-Atlantic Region. Collaborated with the Corporate Procurement Group to become the main purchasing agent for the South East Region for all computer equipment, Copiers, Fax Machines and postage machines. Worked on implementing the new purchasing program Eagle Express and roll out program to the entire Region. Also processes all types of accounting research for these items. Worked in conjunction with outside company on furniture purchases. Managed all equipment moves, purchases and disposals. In 2007, received employee of the month award, in 2009 Received the very first, First American Achievement Award in the Southeast Region.

February 14, 2001 – November 19, 2007 First American Title Insurance Company

Payroll Clerk III

Duties included all aspects of payroll for twenty offices in the South East Region, approximately 1500 employees per clerk. Process new hires, Terminations, Leave of Absences, Vacation and Sick Balance Calculations. Processes Hyperion Payroll Reporting, Sarbanes Oxley Reporting, Company Acquisitions, Auto Allowances and Auto Deductions. Assist accounting department with inquiries regarding monthly payroll report questions. Also assist all employees with any payroll items that need to be resolved. Assist Human Resource Department in many daily functions. During my tenure in this position, I have had the opportunity to go through four payroll conversions. Payroll programs included PPDMS, Cyborg, Fidelity Investments and Ultipro. Processed back ground checks on each new hire, W4, W2 and direct deposit entries. Handles extensive employee timesheets and other compensation entries. Works closely with Home Office to ensure all payroll runs are processed accurately and that all issues are taken care of in a timely manner. Received company recognized Spirit Award for 2003 and 2005.

February 20, 1998 – November 3, 1999 Sunshine State Credit Union

Assistant Bookkeeper

Duties include processing payroll in house for 53 employees. Manually calculates time cards, Vacation and Sick Time and posting monies via direct deposit to each person’s account. Processed quarterly tax forms 941, 940 and 945, Futa, Suta and Unemployment Compensation. Ledger Balancing and reconciliation for 12 GL Accounts.

Executive Secretary

Duties include planning travel arrangements for all Executives including President and Vice Presidents. Scheduled all Board Meetings and other misc. requests. Created detailed spreadsheets in Excel and composed the welcome desk schedule for all employees. Pick up and deliver all mail to ensure it is delivered to each department accordingly.

Credit Union Floater Position

Working in any department at any given time to fill in where there is a vacancy or when a department is in need of extra help. Taught staff to use the computer so that they understand how the windows program works, due that a new computer system was being put in place.

Payroll Operations Specialist

Duties include processing payroll for on a bi-weekly basis for 53 employees. Calculation of time cards and leave time. Post monies to individual accounts via direct deposit. Processed quarterly payroll taxes. Duties also included AP/AR and covering the call center telephones. Also assisted the Human Resource Administrator on payroll and personnel issues and helped maintain the HR office to ensure organized and in compliance. Received the first “Employee of the Month” started at the credit union in April of 1999.

October 27, 1997 – April 17, 1998 Jim Calhoun Construction Company

Office Manager

Duties included operating and managing the office for the owner of the company. Answered multi-line phone system and assisted clients and staff on a daily basis. Accounts Payable, Accounts Receivable, Payroll (QuickBooks Pro). Typing and faxing purchase orders, bid quotes to vendors and sub-contractors. Also completed some minor construction renovations to the office building that the company occupied. Ran errands, delivered Blueprints to the field manager and crew.

April 2, 1996 – October 17, 1997 Department of Management Services

Accountant I

Processed over 500 invoice payments for blanket purchase orders and Memo’s on a daily basis into the State SAMAS program. Processed the communications data for all of the divisions located at Management Services. Handles all incoming calls from the divisions and vendors on reconciling statements and payments made against vendor accounts. Assisted the Revenue Department by processing large journal transfers and incoming receivable payments. Also assisted in keying in all cash deposits into the SAMAS program. Extensive problem solving and research for the accounting department. Paid utility payments, phone bills and processed journal transfers between agencies. Worked with the Bureau to go through the Certification Forward Time at the end of the fiscal year.

June 30, 1995 – April 4, 1996 Department of Management Svcs – Facilities Mgmt.

Senior Clerk

Duties included reviewing and ensuring accuracy of 600 time sheets on a bi-weekly basis. Recorded and tracked all leave time. Maintained files for the department which serves 45 Facility Buildings in the City of Tallahassee, and in the surrounding counties. Prepared and maintained fiscal journal entries by organizational level for revenue transfers. Prepares 500 bi-weekly payroll warrants and distributes to all personal in the bureau. Prepares memorandums, excel spreadsheet reports and regular word correspondence for the Office Manager. Closes out blanket purchase orders on a monthly basis for 68 vendors. Answer multi-line phone center calls for the front desk. Submit Travel reimbursement vouchers to the finance and accounting department for payment. Prepares OPS request for employees needed for employment at the request of all Supervisory Personnel.

04/04/1994-06/30/1995 – Department of Environmental Protection – Fiscal Assistant II

02/14/1994-04/14/1994 – Department of Environmental Protection – Fiscal Assistant I

02/1993-02/1994 - SunTrust Downtown Tallahassee – Head Teller

02/1991-02/1993 - SunTrust Interstate Office – Head ATM Teller

12/1989-02/1991 - State Employees Credit Union – Teller/Member Svcs/Receptionist


Graduated June 5, 1987 – Amos P. Godby High School

Computer Software Knowledge:

Word Perfect, Microsoft Excel, Microsoft Word, Internet, Intranet, All Windows programs, Peachtree, Quick Books, AP & AR Programs, PPDMS Payroll System, Cyborg payroll system, Fidelity Investments Payroll System, Ultipro Payroll System, Centra Payroll System. First Buy Purchasing program, Eagle Xpress Purchasing Program, Epayables Accounting System, ELeasing Real Estate Program, Tech Excel IT Program, Wintergrate Accounting Program, FM Leasing Database, Fusion Accounting Program, Oracle Accounting Program. IPX Insurance Software, Ivan’s Downloads, DFS Appointment Program.

Highly Computer Literate.


CFO/New England Regional Manager, Scott Mainwaring –


Payroll Director/Project Analyst, Jay Keiser –


Other References available upon Request.

Contact this candidate