Technical Support Customer Service
Resume:
Aaron Petrynek
Technology Support Professional
Summary
Strengths
Technology
Education
*****.********@*****.***
Schaumburg, IL 60193
I am a motivated professional that is seeking a position where I can apply my diverse experience to grow and expand my knowledge while implementing efficiencies in alignment with business goals, promote an excellent culture while encouraging a positive environment.
More than 20 years of fortune 500 fast-paced corporate level experience; exceptional customer service; technical acuity supporting upwards of 5000+ users; meeting Service Level Agreements and emphasizing Service Level Improvement
Creative and energetic; strong interpersonal skills; relationship builder
Polished customer centric approach; ability to empathize
Dedicated and passionate; ability to encourage to maintain excellent service
Socialization; ability to digest and communicate complex issues with all levels
Experience; Operations to client support, backend and Project Coordination; supervision
Excellent written and verbal communication; good organizational and project planning/management abilities; strategic
Analytical mind; ability to eliminate obstacles through creative and adaptive approaches Software
VMware Vsphere, Citrix Xencenter, Metaframe, Xenapp & XenDesktop platforms, Active Directory, Exchange 2003/2010, MS Office Suites for Macintosh and Microsoft OS, BES, Goodlink, Service Center, Spiceworks, ARS Remedy, ServiceNOW, Solarwinds monitoring agents, Ghost, Altiris, LanDesk, Symantec Endpoint Suites, Cisco Meraki MDM and VPN solutions, Sophos, Taleo, Peoplesoft, various iPad & Android apps, Dameware, Rumba, GotoMeeting and Teamviewer remote clients, Avaya CMS, Rightfax, Natus Technology Platforms, Kronos time-keeping, Epic EMR, Allscripts platforms, EPSI Budgeting software, Mind- Body POS platform Operating Systems
Windows Server NT4, 2000, 2003, 2008, 2012, MS-DOS thru Windows 3.1-10, iOS, Android OS, Mac System 7-High Sierra, various embedded Linux SOC such as Zebra, Symbol technologies and Xerox OS platforms, Proprietary POS systems
Hardware
HP and Dell rack-based servers, Citrix Netscaler, IBM Blades, various KVM tech, HP, Lenovo and Dell thin client, notebooks, tablets and workstations, Fujitsu notebooks and convertibles, Toshiba Notebooks and robotic arms, AS400, iPads, iPhones, Android tablets, Polycom video/tele conferencing and Avaya Voice technologies, HP, Ricoh and Xerox printing technologies, O’neil ruggedized hardware, Zebra portable/ruggedized HHC and printing solutions, Symbol wireless solutions and ruggedized hardware, Topaz accessories, Embedded POS hardware, Commercial HD displays and projectors, Tangent and First Products WOW workstations, Honeywell B.A., Computer Science & Business Management, 2007 Lakeland University, Sheboygan WI CompTIA A+ Certified Technician, 1997 #A49DTT1469 Sylvan Prometric, Lombard IL ITIL Foundations, 2013 Microtrain, Lombard IL
Licensed Personal Trainer, 2007 #K000724 NPTI, Chicago, IL Aaron Petrynek
Technology Support Professional
Experience
*****.********@*****.***
Schaumburg, IL 60193
Northwest Community Healthcare Citrix Systems Administrator 8/2016-1/2018 Level 2/3 position responsible for 24/7 uptime of multiple farms hosting over 400 disparate apps. Consists of multiple farms ranging from 4.5 Xencenter hosts to 6.5/7.6 systems hosted on Vsphere hypervisors utilizing both MCS and PVS technologies. User base ~ 4500
Graduated over 130 applications and tools from XenApp 4.5 to 6.5 leveraging PVS/Vsphere
Partnered with Application Support Analysts to refine and host previous fat-client applications to more efficient hosted applications living with redundancy on Citrix PVS
Patch-management; general installations/upgrades; Change Management; Support and documentation for Helpdesk/Desktop as well as external clients; synthetic testing process
Consolidated disparate vdisk banks from over 70 images to standardized 46 Northwest Community Healthcare Epic End User Device Lead 6/2014-8/2016 Project coordination position responsible for the design, implementation, maintenance and monitoring of various IT assets in support of upgrading disparate paper process/EHR systems to Epic platform.
Completed Epic implementation; rollout to over 1100 Endpoints
Managed vendor relations; supervised contract staff of 4 plus 4 rotational FT employees
Mentored and supervised daily operations of IT support staff; interview and evaluated Northwest Community Healthcare Contract Technical Support 10/2013-6/2014 Helpdesk/Operational support, level 1 break/fix and end-user technical support role
Instituted ITIL themed incident management and central communications processes
Acted as ambassador to shift image of IT and culture to more positive image DBA Creative Consultations/EBACFIT Technical & Fitness Consultant 5/2007-3/2013 Delivered technology and business related solutions to non-profits, private companies & individuals; member and EFT data entry/setup; social media presence; e-signage and POS hardware, network and sub-system setup. Fitness evaluations; functional/corrective exercise and group-training PepsiAmericas, Inc. Client Services/Engineering Supr. 2003-7/2007 Hybrid department provided strategic design, implementation and support of technology in business initiatives with a heavy emphasis on mobility and infrastructure support for national project rollouts
Completed Nextgen HW implementation project; recognized for creating and implementing business driven, supportable, simple and cost-effective solutions for 3 consecutive years
Originated Symbol secure WANs across 67 locations with ruggedized mobile handhelds and printers to effectively upgrade core business to a paperless/green nature
Led a weekly call for NextGen issues decreasing 53 daily issues to 3 in within 12 months PepsiAmericas, Inc. Lead Executive Technical Support 2001-2003 Acted as escalation point for tier-3 resolution over staff of 4 technicians; department focused on originating and supporting desktop, notebook and mobile solutions; base of 3500 users; 250 mobile Abbott Laboratories, International CHS Team Lead 1997-2000 Engineering/implementation team; drove and supported technologies across CHD (27 locations)
Standardized client hardware; implemented life-cycling and streamlined imaging process Computer Discount Warehouse, Inc. Helpdesk Analyst, Apple TS 1992-6/1997
“Aaron is easy to work
with, communicates
very well and is a great
contributor to any IT
organization
“His acumen and
approach is highly
motivating, and the
teamwork & continuity
he brings to those he
works with makes him
an extremely valuable
asset for any project
that he drives.”
“I never worry if things
will be done to
completion when Aaron
is managing the action
items.”
“It’s a pleasure to work
with Aaron, and the
departments I support
have shared favorable
comments with me
about Aaron’s work
ethic and his excellent
personality.”
“He was great goto-guy
to me even when the
issue was not directly
related to him”
“He puts everyone in
the best position to
succeed, which you
always love to see in a
manager/supervisor.”
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