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Technical Support Customer Service

Schaumburg, Illinois, United States
January 31, 2018

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Aaron Petrynek

Technology Support Professional






Schaumburg, IL 60193

I am a motivated professional that is seeking a position where I can apply my diverse experience to grow and expand my knowledge while implementing efficiencies in alignment with business goals, promote an excellent culture while encouraging a positive environment.

More than 20 years of fortune 500 fast-paced corporate level experience; exceptional customer service; technical acuity supporting upwards of 5000+ users; meeting Service Level Agreements and emphasizing Service Level Improvement

Creative and energetic; strong interpersonal skills; relationship builder

Polished customer centric approach; ability to empathize

Dedicated and passionate; ability to encourage to maintain excellent service

Socialization; ability to digest and communicate complex issues with all levels

Experience; Operations to client support, backend and Project Coordination; supervision

Excellent written and verbal communication; good organizational and project planning/management abilities; strategic

Analytical mind; ability to eliminate obstacles through creative and adaptive approaches Software

VMware Vsphere, Citrix Xencenter, Metaframe, Xenapp & XenDesktop platforms, Active Directory, Exchange 2003/2010, MS Office Suites for Macintosh and Microsoft OS, BES, Goodlink, Service Center, Spiceworks, ARS Remedy, ServiceNOW, Solarwinds monitoring agents, Ghost, Altiris, LanDesk, Symantec Endpoint Suites, Cisco Meraki MDM and VPN solutions, Sophos, Taleo, Peoplesoft, various iPad & Android apps, Dameware, Rumba, GotoMeeting and Teamviewer remote clients, Avaya CMS, Rightfax, Natus Technology Platforms, Kronos time-keeping, Epic EMR, Allscripts platforms, EPSI Budgeting software, Mind- Body POS platform Operating Systems

Windows Server NT4, 2000, 2003, 2008, 2012, MS-DOS thru Windows 3.1-10, iOS, Android OS, Mac System 7-High Sierra, various embedded Linux SOC such as Zebra, Symbol technologies and Xerox OS platforms, Proprietary POS systems


HP and Dell rack-based servers, Citrix Netscaler, IBM Blades, various KVM tech, HP, Lenovo and Dell thin client, notebooks, tablets and workstations, Fujitsu notebooks and convertibles, Toshiba Notebooks and robotic arms, AS400, iPads, iPhones, Android tablets, Polycom video/tele conferencing and Avaya Voice technologies, HP, Ricoh and Xerox printing technologies, O’neil ruggedized hardware, Zebra portable/ruggedized HHC and printing solutions, Symbol wireless solutions and ruggedized hardware, Topaz accessories, Embedded POS hardware, Commercial HD displays and projectors, Tangent and First Products WOW workstations, Honeywell B.A., Computer Science & Business Management, 2007 Lakeland University, Sheboygan WI CompTIA A+ Certified Technician, 1997 #A49DTT1469 Sylvan Prometric, Lombard IL ITIL Foundations, 2013 Microtrain, Lombard IL

Licensed Personal Trainer, 2007 #K000724 NPTI, Chicago, IL Aaron Petrynek

Technology Support Professional



Schaumburg, IL 60193

Northwest Community Healthcare Citrix Systems Administrator 8/2016-1/2018 Level 2/3 position responsible for 24/7 uptime of multiple farms hosting over 400 disparate apps. Consists of multiple farms ranging from 4.5 Xencenter hosts to 6.5/7.6 systems hosted on Vsphere hypervisors utilizing both MCS and PVS technologies. User base ~ 4500

Graduated over 130 applications and tools from XenApp 4.5 to 6.5 leveraging PVS/Vsphere

Partnered with Application Support Analysts to refine and host previous fat-client applications to more efficient hosted applications living with redundancy on Citrix PVS

Patch-management; general installations/upgrades; Change Management; Support and documentation for Helpdesk/Desktop as well as external clients; synthetic testing process

Consolidated disparate vdisk banks from over 70 images to standardized 46 Northwest Community Healthcare Epic End User Device Lead 6/2014-8/2016 Project coordination position responsible for the design, implementation, maintenance and monitoring of various IT assets in support of upgrading disparate paper process/EHR systems to Epic platform.

Completed Epic implementation; rollout to over 1100 Endpoints

Managed vendor relations; supervised contract staff of 4 plus 4 rotational FT employees

Mentored and supervised daily operations of IT support staff; interview and evaluated Northwest Community Healthcare Contract Technical Support 10/2013-6/2014 Helpdesk/Operational support, level 1 break/fix and end-user technical support role

Instituted ITIL themed incident management and central communications processes

Acted as ambassador to shift image of IT and culture to more positive image DBA Creative Consultations/EBACFIT Technical & Fitness Consultant 5/2007-3/2013 Delivered technology and business related solutions to non-profits, private companies & individuals; member and EFT data entry/setup; social media presence; e-signage and POS hardware, network and sub-system setup. Fitness evaluations; functional/corrective exercise and group-training PepsiAmericas, Inc. Client Services/Engineering Supr. 2003-7/2007 Hybrid department provided strategic design, implementation and support of technology in business initiatives with a heavy emphasis on mobility and infrastructure support for national project rollouts

Completed Nextgen HW implementation project; recognized for creating and implementing business driven, supportable, simple and cost-effective solutions for 3 consecutive years

Originated Symbol secure WANs across 67 locations with ruggedized mobile handhelds and printers to effectively upgrade core business to a paperless/green nature

Led a weekly call for NextGen issues decreasing 53 daily issues to 3 in within 12 months PepsiAmericas, Inc. Lead Executive Technical Support 2001-2003 Acted as escalation point for tier-3 resolution over staff of 4 technicians; department focused on originating and supporting desktop, notebook and mobile solutions; base of 3500 users; 250 mobile Abbott Laboratories, International CHS Team Lead 1997-2000 Engineering/implementation team; drove and supported technologies across CHD (27 locations)

Standardized client hardware; implemented life-cycling and streamlined imaging process Computer Discount Warehouse, Inc. Helpdesk Analyst, Apple TS 1992-6/1997

“Aaron is easy to work

with, communicates

very well and is a great

contributor to any IT


“His acumen and

approach is highly

motivating, and the

teamwork & continuity

he brings to those he

works with makes him

an extremely valuable

asset for any project

that he drives.”

“I never worry if things

will be done to

completion when Aaron

is managing the action


“It’s a pleasure to work

with Aaron, and the

departments I support

have shared favorable

comments with me

about Aaron’s work

ethic and his excellent


“He was great goto-guy

to me even when the

issue was not directly

related to him”

“He puts everyone in

the best position to

succeed, which you

always love to see in a


Contact this candidate