Customer Service Security Officer

Toreene A. Gardner ********@*****.***

***** ***** **. *** **** Balch Springs, TX 75180 214-***-****(Cell)

Profile

I am a Senior Security Professional with Over Ten years of experience in Customer Service and Conflict Resolution. Knowledgeable of Microsoft Suites, Consistently achieve record-high customer satisfaction, improvements and turnaround of underperforming operations. Highly self-motivated results-oriented individual who produces results in a multitude of environments. Possess ability to work independently with minimal supervision and the ability to delegate responsibility while effectively managing time and people. Recognize the value of a strong work ethic, the advantages of working as a team player, as well as the importance of achieving personal and company goals.

Professional Experience

Texas Instruments Dallas, Texas

2010-Present

Security Receptionist Officer

Entry data for Lanel ID Credential Program, assign Visitor badges, Activate/De-activate Employees badges & Temp badges, Use Applications Portal Visitors Registration System

Control access through the admittance process. Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

Provides administrative support, such as answering telephone, taking and delivering messages or transferring calls to voice mail when appropriate personnel are unavailable

Answer alarms and investigate disturbances. Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

International Trucking Company Garland, Texas

2009-2010

Security Officer

Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.

Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Warn persons of rule infractions or violations, and apprehend or evict violators from premises.

Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.

Safe Horizon/DV Shelter New York, New York

2002-2008

Residential Specialist

Maintained a safe and secure facility, Responding to requests from residents; Assisting with bed utilization by helping with apartment preparation and cleaning.

Conducting site inspections regularly, Meet regularly w/ team, understanding and following emergency procedures, including fire procedures, Sorting and organizing donations of food, clothing, etc.,

Process intake procedures as needed, distributing household supplies and keeping activity logs. Crisis intervention, mediate between residents when necessary. Facilitated Support Groups, Assisted with Childcare as needed; - Other related tasks as assigned.

Observe and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler.

Certifications

First Aid/CPR, Fire Coordinator, Microsoft Suites, Domestic Violence and Child Care.

Educational Background

Urban league High School Equivalency 2010

References

Available Upon Request

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