Customer Service Technician

TONYA GRUCHACZ

**** ****** **** *** **********, NJ 08822 Phone: 609-***-**** *****.********@******.***

SCIENTIST I & MEDICAL LAB TECHNICIAN

Dynamic, detail-oriented and highly professional Laboratory Technician with extensive experience in performing quality control sampling and analysis.

Extensive knowledge in preparing technical and scientific reports, and documentation; able to prepare samples and assist with product development.

Specialist in designing, conducting and managing experiments in compliance with all applicable regulations and standard operating procedures with strong attention to detail and exceptional analytical skills.

Excellent communication, interpersonal, presentation, research and problem-solving skills; able to excel in fast-paced, high-pressure environments.

Seeking a position with an organization that is not only seeking a strong communicator, but someone dedicated and driven for success.

AREAS OF EXPERTISE

Quality Control Sampling & Analysis

Data Recording

Medical Laboratory Procedures

Sample Collection

Regulatory Compliance/GMP

Good Manufacturing Practices

Lab Maintenance

Organizational Skills

Procedure Development/Implementation

Training and Histology

OSHA Compliance

Process Improvements

Technician Collaboration

ELISA Testing

Logging and Documentation

Customer Service

BioHazard Waste Disposal

Workflow Controls/Streamlining

MS Office Suite, Dreamweaver, SalesForce & Business Objects

PROFESSIONAL EXPERIENCE

ASSOCIATE RESEARCH SCIENTIST, COVANCE, WEST TRENTON, NJ APR 2016-JAN 2018

Biomarker and Immunoanalytical Division

Responsible for performing laboratory functions required for running development, validation, and sample analysis for drugs, and antibodies to drugs from biological samples in support of pharmaceutical studies.

Performs ELISAs and advanced technologies including but not limited to Biacore; Luminex; Bioveris and MesoScale.

Assays are performed using Biomarker and Immunoanalytical Division SOP’s, GLPs guidelines. Responsible for writing and revising SOP’s.

Performs equipment maintenance for BTS lab.

ASSOCIATE SCIENTIST, PPD FOR BRISTOL MYERS SQUIBB, HOPEWELL, NJ 2014-2016

Develops, validates and implements Immunoassays for analysis of clinical and non-clinical pharmacokinetic or toxicokinetic (TK) samples in GLP-like or GLP environment.

Contributes to validation and other analytical reports, BAS sections to the TK and clinical study reports.

Contributes to preparation of BAS sections to regulatory filings, BAS repsonses to regulator’s filings, SOP’s and other guidlelines.

Processes bioanalytical study samples using validated methods.

Troubleshoots and fixes assay problems.

Ensures compliance with and maintains required training in client and departmental, GLP, SOP Safety and other departmental guidelines.

Ensures that notebooks and other documentations are up-to-date as per departmental guidelines.

TECHNICAL SERVICE ASSOCIATE, ZEUS SCIENTIFIC, RARITAN, NJ 2012-2014

Perform EIA testing using DS2 and DSX.

Perform AtheNA Multi-Lyte® Test System.

Provide technical support to customers, sales representatives and distributors.

Perform various clinical laboratory studies on materials returned by customer and/or using product from retain stock or open inventory.

Perform sample evaluations on serum specimens received from sales representatives, customers or distributors. Assist in the development of technical sales aids and customer training tools.

Travel in the field, both nationally and internationally, for customer evaluations, training and distributor support.

Perform new product qualification, including instrumentation prior to launch and distribution.

SCIENTIST 1/QA SPECIALIST, ZERO CHAOS FOR ORTHO CLINICAL DIAGNOSTICS, RARITAN, NJ 2011

DONOR SCREENING QA

Performed ELISA testing using Ortho Summit and OSP for HCV, HTLV-I/II, Hbs Core.

Verified tests daily using multiple instruments and conducted HCV RIBA testing.

BLOOD BANK QA

Performed routine testing including Measured Hemolysis, Concentration and Antibody testing.

Verified tests daily using multiple instruments.

RADIATION SAFETY TECHNICIAN, PRINCETON UNIVERSITY, PRINCETON, NEW JERSEY 2005-2010

Administered the quality control logbook for instrumentation and testing controls.

Verified daily test using multiple instruments.

Performed daily contamination checks on RAD packages received on campus.

Conducted monthly radioactive surveys of different lab spaces thru multiple departments on campus.

Managed annual audits on various types of xray equipment on campus.

Carried out semi-annual leak tests on various contained sources at the University.

Executed checks in compliance with the University’s NRC license and New Jersey state regulations.

Led the dosimetry program for the university and handled close out surveys once RAD work was completed.

Aided with daily clerical duties and utilized software programs including MS Office Suite, Dreamweaver and PeopleSoft Financial; planned meetings for University committees.

BAXTER (SERA-TEC BIOLOGICAL), NORTH BRUNSWICK, NJ 1999-2004

LABORATORY TECHNICIAN

Performed EIA testing using Abbott Commander & Pipettor for HIV , HAG, Hbs and HCV.

Conducted ALT an total protein testing using a Hitachi 717 instrument.

Performed electropheris on Beckman.

Administered the quality control logbook for instrumentation and testing controls.

Verified daily test results using multiple instruments.

Conducted sample accessioning from multiple centers.

Validated new software for laboratory use.

EDUCATION & CERTIFICATIONS

Medical Laboratory Technician/Associates of Applied Science, Mercer County Community College

ASCP Certified & NCL Certified

National Certified EMT & NJ Firefighter 1

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