PROFESSIONAL HISTORY

Proven workplace versatility and gifted customer relations.

****-**** ***** & FRANK CORP., Kennesaw, GA

Service Administrator- Acted as point of contact for customers in need of service for fuel dispensers and POS (Point of Sale) systems. Scheduled service calls for technicians in two states. Worked to create positive, trustworthy relationships with repeat customers. Prepared and submitted repair estimates for customers. Assisted technicians in processing service requests for Gilbarco and other vendors. Maintained after-hours on call schedule, and dispatched technicians for after-hours emergency calls. Used Microsoft Solomon, NAV and ExpandIt to manage service requests. Answered multi-line phone system and directed incoming calls for office.

2010 GENERATION MORTGAGE CO., Atlanta, GA

Customer Service Specialist- Responded to all customer contacts and inquiries; answered questions and responded to customer problems and other issues; contacted potential customers via phone and email; made first contact with online prospects; made extensive use of SalesForce marketing database.

2009-2010 MAYBERRY ELECTRIC, INC., Atlanta, GA

Service Department Coordinator- Scheduled Service Work Requests for all customers; ordered and scheduled delivery of all electrical supplies and materials to job sites; participated in Business Development, i.e., communication with current and potential customers to remain proactive in scheduling service; assisted service manager and managed the service department in his absence; made extensive use of SalesForce marketing database.

2001-2009 CORK HOWARD CONSTRUCTION CO., Marietta, GA

Receptionist- First contact for customers, vendors, sub-contractors and all other personnel via telephone or in person; managed all mass mailings and outbound shipping; was the primary point of contact for the USPS, FedEx, UPS and other courier services; issued all purchase orders and logged and transmitted notices of commencement (NOC’s); assisted project managers in various administrative tasks; assisted HR manager in all payroll and personnel responsibilities; managed procurement and distribution of architectural drawings and blueprints to all project managers and sub-contractors.

1993-1994 R. H. MACY & CO., Morrow, GA

Sales Associate

1987-1992 VIDEO QUEST, Chula Vista, CA

Assistant Manager- Managed video inventory, was primary POC for all vendors, supervised six junior personnel.

1985-1987 DAYS INN/ATLANTA SOUTH, Forest Park, GA

Assistant Front Desk Manager- Supervised personnel in all aspects of guest relations, acted as primary POC for complaints and customer service issues, managed inventory for gift shop.

1982-1985 MCCRACKEN INDUSTRIES, Conley, GA

Assistant Human Resources Manager- Managed weekly payroll, supervised submission and verified payment of health insurance claims, managed company’s OSHA log.

EDUCATION

Bachelor of Arts, Mercer University, Atlanta, GA (1983)