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Data Entry Customer Service

Los Angeles, California, United States
February 02, 2018

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Raquel Thompson

**** **** **. # * ***** Monica, CA 90404

Home: 424-***-**** Cell: 310-***-****


Seeking a Data Processing position. Offering extensive clerical/general office experience. QUALIFICATIONS:

. More than ten years experience in the clerical field.

. Proficient in alpha and numeric filing, mail sorting and distribution, Xeroxing, answering phones and computer management.

. Computer literate in Word Perfect (5.0-5.1), Windows, Excel, Word Processing, data entry and Lotus (1,2,3), Computer Applications, Power point; and Microsoft Outlook

. Excellent customer service skills with demonstrated knowledge of shipping and receiving procedures and documents.

. Dependable, responsible, committed, trustworthy, punctual, independent, people person, a hard worker, a good listener, very detail oriented, very outgoing; and the ability to handle multiple tasks at hand.


05/01/09 - present Santa Monica Malibu Unified School District, Santa Monica, CA Health Office Specialist> Point Dume Marine School, Malibu, CA Assisting children with wound care, asthmatic; and diabetic care. Interacting with students and parents in a Elementary School Setting. Monitoring phones and the office, speaking to parents regarding their childrens’ status and well being. Distribution of daily medications to students that are required to have medication, assist diabetic students with glucose checking, counting their carb intake for lunch by keeping a daily record; and assisting with the amount of units they need to inject before meals. Assist children that are asthmatic by giving their inhalers and/or breathing treatments such as with a nebulizer and keeping a record of how many puffs as well as the length of time the treatment would last. Applying ice as needed to any injured part of the body. Assisting the School Nurse with Hearing and Vision Screenings for the children, performing head lice checks and keeping a follow up record of all communicable diseases such as Chicken Pox, Conjunctivitis, Fifth Disease, Ringworm, Lice; and Strep Throat in the system. Perform heavy data entry by logging children in/out of the office, inputting students information in the database such as immunizations, the different types of health cautions and alerts that a child may have; and any other confidential information or documents that needs to be documented in our database system. Filing and updating student health cards in alpha order, copying, printing; and faxing important documents to Physicians and keeping for our records in the School Health Office. Also, substituted in other Departments through out the School District as a Switchboard Operator, Reception, light Accounting procedures such as A/P and A/R, Payroll; and matching invoices with Purchase Orders. 04/01/05 - 06/26/08 Santa Monica College, Santa Monica, CA Registration Clerk

Greeting students, answering frequently asked questions from students, assisting students with their fees, enrollment, forms and documents, training new registration clerk staff, monitoring phones, transferring calls, data entry, filing, labeling and sorting incoming transcripts from different Colleges and Universities. Xeroxing, shredding, sorting mail, inputting data into students’ files such as for (Residency); and replying to emails from students.

07/04 - 01/05 Department of Social Services, Los Angeles, CA Unit Clerk for new intake clients ~ Paid work training Monitored phones and distribute messages to workers from their clients, transferred calls to workers from their clients in the Unit. Filed and sorted mail for the workers in the unit, transferred many different cases to different workers in other units as well as different District Offices. Printed out AT&T slips

(Authorize to transfer) slips for each individual case that was transferred out for proof of records. Xeroxing, faxing, data entry; and greeting clients in and out of the office.

11/02 - 05/03 Department of Social Services, Los Angeles, CA In home care worker

Cooking, housekeeping, running errands, driving patient to and from doctor appointments.

10/00 - 04/02 Thompson’s Day Care, Santa Monica, CA Child Care Provider

Provide an educational as well as nurturing environment for infants and children. Plan activities, prepare meals and tutoring.

03/00 - 09/01 Debose Learning Center, Los Angeles, CA Pre-kindergarten Teacher

Taught the basic curriculum for the pre-kindergarten class, supervised children during their lunch and playtime on the playground. 02/99 - 08/99 Remedy Temporary Agency, Marina del Rey, CA File Clerk ~ Filed documents into customers’ files, sorted and filed invoices; and conducted light data entry.

Medical Records Clerk ~ Sorted and filed medical records, distributed & routed mail; Xeroxed correspondence and documents. Receptionist/ Customer Service ~ Monitored phones, sorted and filed documents/ invoices; stocked merchandise, logged phone activations into the computer, conducted inventory; and performed data entry. ACCOMPLISHMENTS:

Employee of the Month at Alouette Pre-School, Good Attendance Award at Debose Learning Center; Student of the Month at Santa Monica High School in 1992, Grant School Scholarship in 1986; UCLA Partnership at Santa Monica High School in 1992, Job Readiness Certificate from Los Angeles County Office of Education and Department of Public Social Services in 07/05/02, 05/28/04; and in 01/20/05. Certification of Completion for Interpersonal Effectiveness in 09/23/04 and Oral Communication and Written Expression in 11/08/04 from the County of Los Angeles Department of Human Resources in cooperation with Los Angeles Unified School District. Certificate of Light Typing Profiency of (38 net words per minute) in 1/19/05; and also passed the County of Los Angeles, Department of Human Resources typing test with a score of 40 words per minute 0 errors in 08/22/08.


Primerica (Insurance/Finance

Certificate of Completion 02/2016

East Los Angeles Skills Center, East Los Angeles, CA Clerical Trainee for Department of Social Services, 2004 - 2005 (6 months) Job Readiness Training, Los Angeles, CA

Job Club, 2004 - 2005 ( 4 weeks)

Santa Monica College, Santa Monica, CA

Child Development and Data Processing, 1993 - 1997 ( did not graduate) Santa Monica High School, Santa Monica, CA

General Education, 1989 - 1992


Sherry Waldorf ~ RN School Nurse


Sandy Cano ~ RN School Nurse


Anne Ernst ~ RN School Nurse (Malibu High)


Lora Morn ~ Coordinating Nurse/Supervisor (District Office)

310-***-**** or 310-***-****

Marie Thompson ~ Accounting Clerk Supervisor (GTE) ~ Retired 2008

Santa Monica, CA 90404


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