Customer Service Data Entry

BRUNA MUSUMECI ZOLET STALL

SUMMARY OF QUALIFICATIONS

1. Able to work in fast-paced environment, under pressure and doing repetitive tasks 2. Strong communication (English and Portuguese) and organizational skills 3. Five years of experience in volunteer work - great team player 4. Multi-task with abilities to handle responsibilities with accuracy and efficiency 5. MS Office Proficiency, Photoshop and Computer skills 6. Great time-management skills, inventory management, logistics and stock 7. Customer Service and detail-oriented

EXPERIENCE

• Social Media Executive Excom Comunicação - Curitiba, Brazil March 2017 - July 2017

- Managed social media accounts connecting with customers and increasing engagement

- Content creation and data entry

- Briefed the creative team, managed editorial calendars, organized the workflow and deadlines

- Approved content and ideas with clients by phone, email

- Customer service - answering customers inquires, being responsive to their needs and wants

• Marketing Assistant Editora Positivo - Curitiba, Brazil March 2015 - December 2016

- Monitored the creation and production of materials, organized the workflow and the client process approval

- Relationship and customer service with clients by phone, email and web conferencing

- Analyzed data and elaborated weekly Excel reports and dashboards to the marketing manager

- Responsible for the processing of shipments of graphic materials and performed maintenance/stock duties, data entry

- Content creation and administrative duties

- Supported the Coordinator by managing part of marketing department's budget

• Content Assistant and Account Executive WX - Curitiba, Brazil June 2014 - February 2015

- Briefed the creative team, created and managed editorial calendars

- Elaborated reports and analyzed data

- Managed client’s budget on Social Media Advertising

- Organizational and time-management of workflow and deadlines

- Sales: prospected new clients and nurturing existing customer relationships Cel: 647-***-**** Address: 9 Crown Hill Place, M8Y 4C5 – Etobicoke, ON Email: ac4a4x@r.postjobfree.com LinkedIn: linkedin.com/in/brunazolet Portfolio: behance.net/brunazolet

• Digital Marketing Assistant Welcome Trips - Curitiba, Brazil April 2013- May 2014

- Managed company’s social media and kept in touch with clients on social media channels

- Improved brand loyalty by creating customized materials for client’s trips

- Customer service: answering calls, taking messages, data entry

- Organizational skills

VOLUNTEER EXPERIENCE Staff Word of Life Brazil January 2010 - February 2015 - 5 years Worked as a volunteer at Word of Life Camp Paraná. Positions: cafeteria, counseling, events and snack bar. Today, Word of Life has camping ministres in the United States and in 67 additional countries around the world

EDUCATION Bachelor’s degree in Advertising Pontifícia Universidade Católica do Paraná 2012 – 2016 GPA 3.52

Certificate of Achievement Dallas Baptist University 2012 Successfully qualified on the English tests for oral, written and reading skills administered by the Intensive English Program for entrance into an undergraduate academic program at Dallas Baptist University.

Certifications and Skills: Google Analytics, HubSpot, Digital Marketing, SEO strategies, Social Media

Skills: Office Suite, Google Analytics, WordPress, Adobe, Customer Experience, Windows and MAC

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